Restoration Pros Unplugged

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Restoration Pros Unplugged

Clinton James

46 episodes

2 days ago

When every minute counts in restoration, getting eyes on the loss fast can make or break a job. In this episode of Restoration Pros Unplugged, Clinton James sits down with James Hatfield, CRO of LiveSwitch, to explore how simple, app-free video links are transforming how restoration companies handle intake, documentation, and customer communication. James shares how LiveSwitch—originally built for 911 dispatch and live sports—now helps restoration teams see the job before they roll a truck, ...

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Entrepreneurship

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When every minute counts in restoration, getting eyes on the loss fast can make or break a job. In this episode of Restoration Pros Unplugged, Clinton James sits down with James Hatfield, CRO of LiveSwitch, to explore how simple, app-free video links are transforming how restoration companies handle intake, documentation, and customer communication. James shares how LiveSwitch—originally built for 911 dispatch and live sports—now helps restoration teams see the job before they roll a truck, ...

Show more...

Entrepreneurship

Episodes (20/46)

Restoration Pros Unplugged

See the Job Before You Roll: How LiveSwitch video streaming is Transforming Restoration

When every minute counts in restoration, getting eyes on the loss fast can make or break a job. In this episode of Restoration Pros Unplugged, Clinton James sits down with James Hatfield, CRO of LiveSwitch, to explore how simple, app-free video links are transforming how restoration companies handle intake, documentation, and customer communication. James shares how LiveSwitch—originally built for 911 dispatch and live sports—now helps restoration teams see the job before they roll a truck, ...

2 days ago

46 minutes

Restoration Pros Unplugged

From Franchise Rookie to Industry Coach: A Restoration Journey with Scott Miller of The Growth League

In this episode of Restoration Pros Unplugged, host Clinton James sits down with Scott Miller, founder of The Growth League, to unpack his incredible journey from rookie franchisee to independent restoration owner and now successful business coach. Scott shares how he built a top-performing restoration business, scaled it, and sold it, all while learning the hard lessons that most owners don’t figure out until it’s too late. You’ll learn: - The financial blind spots that keep owners f...

1 week ago

48 minutes

Restoration Pros Unplugged

AI Meets Restoration: How ERP Copilot is Revolutionizing Commercial Sales

In this episode of Restoration Pros Unplugged, Clinton James sits down with Jeff Carrier, Co-Founder and CEO of Restoration ERP, to talk about how restoration companies can use technology to win more commercial work and how the new ERP Copilot AI is changing the game. Jeff breaks down how most restorers have handled commercial disaster planning in the past, why ERPs are key to landing “first call” commercial clients, and how his team built a platform that makes it simple and profitable. You...

2 weeks ago

41 minutes

Restoration Pros Unplugged

The KPIs That Separate Struggling Restoration Companies from Scalable Ones

In this episode of Restoration Pros Unplugged, host Clinton James (CMO, Water Restoration Marketing) sits down with Chris Nordyke, President & Co-Owner of Floodlight Consulting Group, to unpack the sales and marketing KPIs that separate thriving restoration companies from those just getting by. Pulled from a powerful live session hosted by WRM and Floodlight, this episode breaks down how to truly “know your numbers” and how tracking the right ones can help you scale smarter, convert more...

3 weeks ago

1 hour 2 minutes

Restoration Pros Unplugged

Hiring Right in Restoration: Proven Recruiting Tips with Mitchell Riley of OPS Staffing

Finding and keeping the right people can make or break a restoration business. In this episode of Restoration Pros Unplugged, host Clinton James sits down with Mitchell Riley, Recruiter and Partner at OPS Staffing, to unpack what works and what doesn’t when it comes to hiring in the restoration industry. Mitchell shares practical recruiting strategies that restoration company owners can use right away, including: - Low-cost, high-impact tactics like referral programs, local networking, and ...

1 month ago

47 minutes

Restoration Pros Unplugged

Fast Cash for Slow Claims: A Lifeline for Restoration Business Owners

Cash flow is one of the biggest challenges restoration companies face. Insurance claims can take weeks or even months to pay out, leaving contractors scrambling to cover payroll, materials, and overhead. For many, this delay means turning down jobs, slowing growth, or dipping into personal funds just to stay afloat. In this episode of Restoration Pros Unplugged, Clinton James sits down with Ilana Ben-Ezra, PhD, President of National Claims Funding, to reveal how restoration business owners c...

1 month ago

31 minutes

Restoration Pros Unplugged

Winning More Commercial Restoration Jobs with BDRs and Online Authority

In this episode of Restoration Pros Unplugged, Clinton James (CMO, Water Restoration Marketing) sits down with Leah Hanlon (Franchise Sales & Business Development, 1-Tom-Plumber & Icon Property Rescue) to unpack exactly how restoration companies can land more commercial contracts in 2025. If you’ve struggled to break into the commercial market or you’re ready to scale past residential feast-or-famine work, this conversation gives you the blueprint. Clinton and Leah walk through the t...

1 month ago

1 hour

Restoration Pros Unplugged

From Documentation to Deal-Maker: DocuSketch Strategies for Restoration Growth

In this episode of Restoration Pros Unplugged, Clinton James sits down with Holly Baldwin, Senior Customer Success Manager at DocuSketch, to uncover how restoration companies can transform an advanced documentation tool into a powerful sales and marketing engine. Holly shares her journey from her early days at Servpro to becoming a key leader at DocuSketch, where she now helps restoration professionals streamline operations, win more business, and deliver a true “white glove” customer experie...

1 month ago

35 minutes

Restoration Pros Unplugged

Restoration, Innovation, and Education: A Conversation with Ben Jernigan

What does it take to move from working insurance claims to running one of Texas’ most trusted restoration companies while also launching a platform to educate the entire industry? In this episode of Restoration Pros Unplugged, host Clinton James sits down with Ben Jernigan, owner of WTR Restoration and founder of DrMoisture.com, a new educational hub for homeowners, agents, and adjusters. With over 18 years of experience in public adjusting, restoration, and disaster response, Ben shares his ...

2 months ago

33 minutes

Restoration Pros Unplugged

From Restoration Powerhouse to Franchise Builder: Leah Hanlon’s Blueprint for Growth

In this episode of Restoration Pros Unplugged, host Clinton James sits down with Leah Hanlon, one of the nation’s top restoration sales leaders at Icon Property Rescue and now VP of Franchise Sales for 1-Tom-Plumber. Leah reveals how she’s helping entrepreneurs merge restoration and plumbing into unstoppable growth machines. In this episode, you’ll discover: Leah’s journey from dominating restoration sales to building a national franchise empire How to use emergency plumbing as the ultimate ...

2 months ago

47 minutes

Restoration Pros Unplugged

The Floodlight Blueprint: Sales Leadership That Drives Restoration Growth

In this episode of Restoration Pros Unplugged, host Clinton James interviews Chris Nordyke, President and Co-founder of Floodlight Consulting Group, to unpack what it really takes to build and scale high-performing sales teams in the restoration industry. With deep industry experience and a passion for business growth, Chris shares the foundational strategies behind Floodlight’s success and how their Fractional Sales Leadership model is transforming how restoration companies pursue and close ...

2 months ago

54 minutes

Restoration Pros Unplugged

Restoration with Purpose: Amy Levine’s Journey with Bright Side Restoration

In this power-packed episode, Clinton James sits down with Amy Levine, owner of Bright Side Restoration, who built one of Long Island’s most respected restoration businesses from scratch. Amy pulls back the curtain on her early challenges, how she scaled with purpose, and the systems that helped her stay sane in the chaos. Whether you're running a solo crew or managing a multi-location team, her journey delivers real-world lessons you can apply right now. As a female leader in a traditionally...

3 months ago

30 minutes

Restoration Pros Unplugged

The Smart Way to Secure Commercial Restoration Business: Rocky Hensley & 1-Tom-Plumber

In this episode of Restoration Pros Unplugged, Clinton James sits down with Rocky Hensley, founder of ICON Property Rescue and the visionary behind 1-Tom-Plumber, to unpack a bold strategy that’s helping restoration companies secure more commercial restoration work—fast. After building and selling a successful restoration company, Rocky saw the writing on the wall: shrinking margins, too much reliance on TPAs, and fewer large-loss opportunities. So, he created a game-changing solution—a plumb...

3 months ago

41 minutes

Restoration Pros Unplugged

Winning Restoration Leads in 2025: Google LSA Strategies That Actually Work

In this episode of Restoration Pros Unplugged, host Clinton James sits down with Ryan Schrader, Director of Local SEO at Water Restoration Marketing, to break down how restoration companies are winning more jobs in 2025 with Google Local Service Ads. Ryan shares the biggest updates to LSAs this year, why some campaigns deliver consistent, high-quality calls while others bleed budget, and the exact framework their team uses to help restoration companies turn LSAs into $10K+ months. This isn’...

4 months ago

47 minutes

Restoration Pros Unplugged

Restoration Sales Reinvented: How RocketLevel Helps Contractors Win Commercial Work

In this episode of Restoration Pros Unplugged, host Clinton James sits down with JP Koenig from RocketLevel Commercial to break down how restoration companies can finally crack the code on landing commercial jobs. JP shares how his background in corporate sales led him to a big realization: most restoration companies are great at the work—but struggle to consistently get in front of commercial decision-makers. That’s where RocketLevel comes in. You’ll hear how the RocketLevel team acts as an ...

4 months ago

35 minutes

Restoration Pros Unplugged

From Frustration to Innovation: How Gorilla Truck Box is Redefining Restoration Rigs

In this game-changing episode of Restoration Pros Unplugged, hosts Clinton James and Bobby Thomas sit down with James Longley, founder of Gorilla Truck Box, to unpack how one man’s hands-on frustration in the field became a revolutionary leap forward for the restoration industry. James shares how years of inefficiency, disorganized gear, and insecure vehicles in water, fire, and mold restoration led him to one conclusion: the industry needed a truck that actually worked for restoration pros—n...

4 months ago

38 minutes

Restoration Pros Unplugged

The Local SEO Wake-Up Call for Restoration Companies: Rank Higher, Get More Jobs in 2025

Ready to unlock more local leads and inbound calls in 2025—without burning cash on ads or relying on lead vendors? In this exclusive webinar replay, Clinton James, Chief Marketing Officer at Water Restoration Marketing, walks you through the 2025 Google Maps Playbook designed specifically for water damage restoration companies. In approximately 30 minutes, Clinton breaks down the latest Google Business Profile (GBP) updates and automation tools restoration pros need to rank higher, expand the...

4 months ago

51 minutes

Restoration Pros Unplugged

Restoration Finance Reimagined: Tech, Strategy & Scale with Nikole Mackenzie

In this episode of Restoration Pros Unplugged, Clinton James sits down with Nikole Mackenzie, Founder and CEO of Momentum Accounting, to break down how restoration businesses can turn financial mess into momentum. Nikole shares how her team helps owners gain control of cash flow, clean up chaotic books, and implement systems that scale—all through a modern, outsourced accounting model built specifically for restoration companies. You'll learn: Why restoration companies are uniquely suited for...

5 months ago

45 minutes

Restoration Pros Unplugged

Hiring in 2025: How to Find and Keep Top Restoration Talent

In this episode of Restoration Pros Unplugged, hosts Clinton James and Bobby Thomas tackle one of the biggest challenges facing restoration business owners today: hiring and retaining skilled technicians in an increasingly competitive labor market. Bobby, CEO of Extreme Services, shares what’s actually working for his team—from creative recruiting tactics to culture-building strategies that keep employees loyal and motivated. This isn’t theory—it’s a behind-the-scenes look at how a successful...

5 months ago

22 minutes

Restoration Pros Unplugged

Payment Delays, SLA Pressure, and the Harsh Truth About TPAs

In this brutally honest episode of Restoration Pros Unplugged, Clinton James sits down with Bobby Thomas, CEO of Extreme Services, to unpack the evolving challenges of working with Third Party Administrators (TPAs) in 2025. From delayed payments to unrealistic SLAs and inconsistent claim volume, this episode dives deep into the operational and financial landmines that restoration contractors face when tied too tightly to TPA programs. Bobby brings unfiltered insights, real-world horror storie...

5 months ago

27 minutes