Ibrahim Jilani is Global Director of Consumer Technology for UL Solutions and an expert in testing and certifying lithium ion batteries for all types of consumer electronics. In this far reaching episode, Ibrahim fields questions from Rick and Neal on the components of a lithium ion system - the cell and battery management system - what can go wrong and how manufacturers, importers and private labelers can protect themselves.

Al Kaufman is a product safety expert with more than 40 years of senior leadership positions addressing product safety, quality assurance, regulatory compliance and product testing issues for toy companies and retailers. He recently retired as Senior Vice President of Technical Affairs at the the Toy Association. Previously he has led global product safety management for Toys "R" Us, Disney, Mattel, Knickerbocker and Coleco. He is a past president of the International Consu...

Rick and Neal interview Jennifer Timian on ways that companies can improve recall management and recall effectiveness rates. Jennifer spent 9 years as Chief of Recall Management Division at NHTSA and 4 years as the Director of Office of Compliance and Regulatory Enforcement at CPSC.

Dr. Carol Pollack-Nelson is one of the nation's foremost experts in helping manufacturers design and develop safe products by considering and understanding human factors. In this episode, she explains the role of a human factors psychologist in product safety.