PM Collective - The ART of property management

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PM Collective - The ART of property management

Ashleigh Goodchild

205 episodes

6 hours ago

Send us a text We explore how to turn free education into a growth engine. Lauren Thumwood shares a practical blueprint for investor nights, why granny flats matter now, and how livestreaming multiplies reach while fueling months of content and stronger client ties. • roots in a family real estate business and service mindset • creative content workflow using Canva and simple tools • why granny flats unlock second income on non-subdivisible blocks • in-person plus livestream to balance conne...

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Entrepreneurship

All content for PM Collective - The ART of property management is the property of Ashleigh Goodchild and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Send us a text We explore how to turn free education into a growth engine. Lauren Thumwood shares a practical blueprint for investor nights, why granny flats matter now, and how livestreaming multiplies reach while fueling months of content and stronger client ties. • roots in a family real estate business and service mindset • creative content workflow using Canva and simple tools • why granny flats unlock second income on non-subdivisible blocks • in-person plus livestream to balance conne...

Show more...

Entrepreneurship

Episodes (20/205)

PM Collective - The ART of property management

How to leverage off an Investor Education event

Send us a text We explore how to turn free education into a growth engine. Lauren Thumwood shares a practical blueprint for investor nights, why granny flats matter now, and how livestreaming multiplies reach while fueling months of content and stronger client ties. • roots in a family real estate business and service mindset • creative content workflow using Canva and simple tools • why granny flats unlock second income on non-subdivisible blocks • in-person plus livestream to balance conne...

1 hour ago

29 minutes

PM Collective - The ART of property management

Seamless Handover: Optimising the BDM–PM Workflow

Send us a text We sit down with Karlie from Boutique Realty in Perth to unpack how a modern BDM drives growth across sales, onboarding, and property management. We map the tools, scripts, and handover routines that keep owners confident, PMs informed, and marketing consistent. • BDM background vs property management experience • In‑person appointments vs online meetings • High volume vs high value market dynamics • Social, website, and sales database lead sources • CRM choices: IRE/BDM (Reap...

1 week ago

27 minutes

PM Collective - The ART of property management

Onboarding, Upgraded

Send us a text We explore why “figure it out” onboarding fails and how a six‑module, AI‑supported framework helps new and experienced PMs close skills gaps, stay compliant, and work with clarity. Beau Miller shares the Laire program, the Legislation Guru, and practical ways to turn AI into targeted training and better client outcomes. • recurring onboarding gaps that stall growth • six-module structure and staged skill-building • AI skills analysis to reveal unknown unknowns • weekly webinar...

2 weeks ago

32 minutes

PM Collective - The ART of property management

Don't Sweat the Small Stuff: How I Built a Successful Business Without the Roller Coaster

Send us a text I reflect on my guilt-free 20-year business journey that's been surprisingly drama-free compared to the roller coaster experience many entrepreneurs describe. • Don't sweat the small stuff - budget for issues and solve problems quickly to avoid stress • Make quick decisions rather than overthinking - "don't worry about making the right decision, just make the decision right" • Stay curious by attending demos and networking events even when not planning immediate changes • Lear...

3 weeks ago

22 minutes

PM Collective - The ART of property management

Chats with an Operations Manager on getting the Tech Stack right.

Send us a text Marisa Reeves from SOCO Realty shares expert insights on managing real estate tech stacks effectively to streamline operations and increase efficiency. We explore how to evaluate current systems, when to make changes, and strategies for implementing new technology successfully. • The average real estate agent uses 15 apps, but most only utilize them to 40% capacity • Evaluating tech effectiveness by examining system metrics and observing staff workflows • Identifying double-ha...

4 weeks ago

28 minutes

PM Collective - The ART of property management

When Should You Hire an Operations Manager? One Agency's Journey

Send us a text Marisa Reeves, Operations Manager at SOCO Realty, shares insights on when real estate agencies should bring in an operations manager and how this role transforms business efficiency and team productivity. • Difference between operations manager, head of department, and general manager roles • Assessing team capacity versus feeling busy through one-on-one staff meetings • Identifying whether staff are utilizing available tech tools to their full capacity • The critical role tec...

1 month ago

40 minutes

PM Collective - The ART of property management

Fee Schedules Reimagined: How to Maintain Income While Meeting Market Demands

Send us a text Property management fee structures can be creatively reimagined to maintain profitability while meeting market demands. My experiment offering tiered pricing based on property manager experience revealed that 95% of clients chose senior managers despite higher fees, showing clients value expertise over cost savings. • Tried a junior/senior PM fee structure similar to hairdressing salons with different experience levels • Even when promoting the junior option, almost all client...

1 month ago

18 minutes

PM Collective - The ART of property management

Finding Peace in Business Success

Send us a text After achieving business stability, I've discovered how to navigate the uncomfortable feeling of calmness while continuing to grow personally and professionally. Many entrepreneurs work hard to create control in their business, but when they finally achieve it, they experience discomfort that can feel like boredom. • Implementing a structured self-care strategy with scheduled Pilates, monthly facials, and massages • Building valuable one-on-one relationships through regular co...

1 month ago

15 minutes

PM Collective - The ART of property management

Why Is Your Tenant's Shower Grouting Deteriorating Faster Than Yours at Home?

Send us a text Bryony from The Grout Guy takes us through the common grouting issues affecting rental properties and why proper maintenance is crucial for protecting your investment. We explore everything from identifying early warning signs to implementing preventative measures that extend bathroom life. • Perth properties often experience accelerated shower problems due to sandy/limestone soil and rapid construction causing more movement • Common issues include paint bubbling on adjacent w...

1 month ago

42 minutes

PM Collective - The ART of property management

What if Your Team's Success Depends on Understanding Menopause?

Send us a text Claudia Scalisi, a Renaissance Embodiment Coach, shares her expertise on menopause and perimenopause, explaining how these natural transitions affect women in the workplace and offering practical strategies for managing symptoms and supporting team members. • Women's health topics have historically been kept in the dark, but the conversation is changing • Perimenopause can last 2-10 years before menopause, which is technically just one day (one year without a period) • Symptom...

2 months ago

58 minutes

PM Collective - The ART of property management

Hidden Risks in Property Maintenance

Send us a text Jason from TAPI joins us to discuss how modern maintenance systems are transforming property management and helping property managers fall back in love with maintenance processes. We explore the inefficiencies of traditional maintenance workflows and how technology can eliminate the frustrating guesswork and communication breakdowns that plague property managers. • Traditional maintenance processes involve multiple communication points that waste valuable time • Documentation ...

3 months ago

50 minutes

PM Collective - The ART of property management

Creating Value Through Maintenance Education - Plumbing

Send us a text Paul from Plumbing Bros shares expert insights on managing rental property plumbing issues efficiently and proactively. We discuss the value of preventative maintenance through Home Safety Checks and how to build stronger relationships between property managers, tenants, and contractors. • Leaking taps, toilets, and seasonal hot water system failures are the most common plumbing issues in rentals • Property managers should consider scheduling a Home Safety Check ($99+GST) when...

3 months ago

45 minutes

PM Collective - The ART of property management

Creating Value Through Maintenance Education - Air conditioning

Send us a text Louis from West Oz Trades shares insider knowledge about air conditioning maintenance, helping property managers troubleshoot common issues and communicate more effectively with tenants and owners. The conversation explores practical strategies for reducing unnecessary callouts, preventing mold problems, and implementing proactive maintenance approaches that save everyone time and money. • 50% of summer air conditioning callouts are simply for cleaning blocked filters • Tenant...

3 months ago

41 minutes

PM Collective - The ART of property management

Investor Profiles: Tailoring Your Communication

Send us a text Property managers can improve client service by identifying and labeling different investor communication preferences in their management systems. Understanding whether your clients are legacy, data-driven, DIY, or emerging investors helps deliver personalized communication even with a large portfolio. • Legacy investors (Silent Gen/Boomers) prefer phone calls, printed reports, and relationship-building • Data-driven investors (Gen X) focus on analytics, ROI, and performance m...

3 months ago

10 minutes

PM Collective - The ART of property management

The Art of High-Touch Property Management

Send us a text Giselda Accinelli from M-Motion Prestige Properties in Queensland shares her property management journey, focusing on delivering exceptional service through personal connection and a quality-over-quantity approach to business growth. • Based in the Sorrento bundle area with a beautiful office that feels like home • Growing steadily with about 70 properties, prioritizing quality management over rapid expansion • Recruited a trainee property manager she met as an Uber driver who...

3 months ago

56 minutes

PM Collective - The ART of property management

Matching Tasks to Your Battery Level: The Secret to a More Productive Day

Send us a text Concept of energy management and its effect on productivityImportance of aligning tasks with personal energy levelsRecognition of high, mid, and low energy zonesComparison of personal energy to a phone batteryStrategies for scheduling tasks based on energy levelsRecommendations for high-energy tasks versus low-energy tasksAcknowledgment of daily fluctuations in energy levelsImportance of taking breaks during low-energy periodsEncouragement for individuals and teams to reflect o...

4 months ago

8 minutes

PM Collective - The ART of property management

Wellness Hacks for Real Estate Professionals

Send us a text We explore the importance of wellness and self-care in the real estate industry with special guest Storm Dawson, former real estate professional turned wellness advocate and founder of Nova X Solutions. Our conversation reveals practical, micro-wellness habits that fit into busy schedules while combating burnout before it happens. • Storm's transition from a 13-year real estate career to creating a wellness-focused business after experiencing burnout • How multitasking creates...

4 months ago

48 minutes

PM Collective - The ART of property management

Podcasting for Business Growth

Send us a text Tomás Fonseca from Icons of Real Estate shares how podcasting can transform your property management business by creating valuable content and building strategic relationships. We explore the frameworks that have helped over 70 real estate podcasts convert conversations into business opportunities. • Building a podcast with two avenues of growth - content creation and relationship building • Why vision and commitment are essential for podcast success • The optimal podcasting f...

4 months ago

39 minutes

PM Collective - The ART of property management

Breaking Into BDM

Send us a text Nadia Rawson shares her journey from Dubai to Australia and how she balances dual roles as both a property manager and BDM while maintaining family priorities and professional growth. Her experience highlights the importance of finding the right workplace culture that offers support, mentorship, and flexibility for property professionals. • Moved to Australia in 2016 from Dubai, noting significant differences in property management approaches between countries • Initially join...

5 months ago

21 minutes

PM Collective - The ART of property management

Incentivizing Property Managers: Creative Approaches to KPIs and Bonuses

Send us a text KPI and bonus structures in property management are highly dependent on team structure and should be implemented thoughtfully with focus on rewarding performance that exceeds standard expectations rather than basic job functions. • The "Keep It Budget" gives property managers their full bonus upfront which gets reduced for avoidable mistakes • "Profit Per Portfolio" rewards based on total revenue generation instead of property numbers • "KPI A La Carte" allows team membe...

5 months ago

16 minutes