Despite the excellent skills and best intentions of ourstaff, occasionally things do not go as expected in the delivery of healthcare in our Hospital and Health Services. There are many review processes that can be used to assess and evaluate incidents that do occur. This episode discusses two of these processes, Part 6 clinical reviews and Part 9 health service investigations, which are available under the Hospital and Health Boards Act 2011, and explains the framework and points of difference for both these processes.

Host: Megan Window, Director, Patient Safety andQuality, Clinical Excellence QueenslandGuests: Kirstine Sketcher-Baker, Executive Director, Patient Safety and Quality, Clinical Excellence Queensland

In part two of this topic, host, Kirstine Sketcher-Baker and guests, Helen Benham and Matthew Ames discuss the core functions of a Board Safety and Quality Committee. Specifically, providing examples of how these functions are put into practice and how to know that they work.  

Host: Kirstine Sketcher-Baker, Executive Director, Patient Safety and Quality, Clinical Excellence Queensland 

Guests: Associate Professor Helen Benham and Matthew Ames, Metro South Hospital and Health Board 

Ensuring patient safety and quality in a Hospital and Health Service is a complex task. In this two-part topic, host, Kirstine Sketcher-Baker and guests, Helen Benham and Matthew Ames examine the vital role of Board Safety and Quality Committees. Learn how these committees are composed, their key responsibilities, and how diverse perspectives can drive significant improvements in patient care.  

Host: Kirstine Sketcher-Baker, Executive Director, Patient Safety and Quality, Clinical Excellence Queensland 

Guests: Associate Professor Helen Benham and Matthew Ames, Metro South Hospital and Health Board 

Death is inevitable, but in certain cases, further investigation is necessary to determine the deceased person's identity, the time and place of death, the manner of death, and the cause of death. In this episode, host, Melleesa Cowie and Coroner Megan Fairweather discuss the role and functions of the Coroner, the obligations of Hospital and Health Services in reporting health-related deaths, and coronial findings and recommendations to improve public safety and prevent future deaths.

Host: Melleesa Cowie, Director, Patient Safety and Quality, Clinical Excellence Queensland 

Guests: Coroner Megan Fairweather, Brisbane Coroner, Coroners Court of Queensland 

Complaints are often seen negatively, as something unsatisfactory or unacceptable. But what if we reframe complaints? In this episode, we discuss the role and functions of the Health Ombudsman, the co-regulatory regime for registered health practitioners, and the complaint process, including referrals back to Hospital and Health Services.

Host: Megan Window, Director, Patient Safety and Quality, Clinical Excellence Queensland 

Guests: Dr Lynne Coulson Barr OAM, Health Ombudsman and Maree Hill, Executive Director, Assessment & Resolution, Office of the Health Ombudsman.

It's not just clinicians and Clinical Governance leaders who need to understand clinical incident management. Hospital and Health Board members, too, should have a high-level knowledge of clinical incident processes. This enables them to ask targeted safety and quality questions and understand the risks involved. Part two of this topic focuses on the key roles and functions of Hospital and Health Boards in clinical incident management.  

Host: Denis Morton, Director, Patient Safety Net, Patient Safety and Quality, Clinical Excellence Queensland 

Guest: Dr Lynnette Knowles, Specialist Medical Administrator and Medical Lead, Patient Safety and Quality, Clinical Excellence Queensland 

Every day across Queensland’s Hospital and Health Services, patients receive high-quality, safe, and effective care from skilled clinicians who deliver care in demanding, highly complex, and busy environments. However, despite our best efforts, clinical incidents do occasionally occur. Part one of this two-part episode provides a high-level overview of Clinical Incident Management within Queensland Health.

Host: Denis Morton, Director, Patient Safety Net, Patient Safety and Quality, Clinical Excellence Queensland 

Guests: Dr Lynnette Knowles, Specialist Medical Administrator and Medical Lead, Patient Safety and Quality, Clinical Excellence Queensland 

Accreditation can be a daunting topic, even for experienced Clinical Governance leaders. In this inaugural episode, Margaret Banks, from the Australian Commission on Safety and Quality in Health Care joins host, Sue Hazenberg. They discuss the fundamentals of accreditation, its application to Queensland Hospital and Health Services, and its significance for Hospital and Health Boards.

Host: Sue Hazenberg, Patient Safety and Quality, Clinical Excellence Queensland Guests: Margaret Banks, Director, National Safety and Quality Health Services Standards Program, Australian Commission on Safety and Quality in Health Care