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Order of Operations
Nicki Atwood & Libby Lossing
41 episodes
1 day ago
Order of Operations is a podcast hosted by Nicki Atwood and Libby Lossing, two Directors of Operations for large portfolio franchisees with Mathnasium. The podcast covers topics such as business, leadership, and growth.
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Management
Business
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All content for Order of Operations is the property of Nicki Atwood & Libby Lossing and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Order of Operations is a podcast hosted by Nicki Atwood and Libby Lossing, two Directors of Operations for large portfolio franchisees with Mathnasium. The podcast covers topics such as business, leadership, and growth.
Show more...
Management
Business
Episodes (20/41)
Order of Operations
Faith, Trust, and Professional Development!
Having recently met at the convention, Trey joins Nicki and Libby to discuss their experience working for the mouse! Tune in to learn some behind the scenes of Di$ney and some great customer service and culture along the way!
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4 years ago
55 minutes 43 seconds

Order of Operations
Buy In!
The old cliche "the only thing constant is change" has been further proven true through this past year. If you are in the middle of a top down change or are about to make one then check out this discussion! Learn about the different types of adopters and how to better manage buy in.
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4 years ago
34 minutes 2 seconds

Order of Operations
Autonomy!
Growing organizations need to be able to run well without the founder always there! Hear about building autonomous teams as Libby and Nicki discuss their experience with growing their teams both in size and responsibility.
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4 years ago
25 minutes 11 seconds

Order of Operations
And We're Back!
A little older and a little wiser, Nicki and Libby are back to recording. Hear what they've been up to the past few months as a mini intro to season 2!
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4 years ago
12 minutes 27 seconds

Order of Operations
Episode 37: Trust!
No matter how well you conducted yourself in 2020, the state of the world brought about a general lack of trust. Nicki and Libby go through types of trust with business, signals of lack of trust and how to diagnose what is going on.
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4 years ago
18 minutes 4 seconds

Order of Operations
Episode 36: 2020 Catch All!
Time for a year in review and what a year it has been! Libby and Nicki recap all the content from the year, add in anything that was missing, and share their plan for 2021! Happy New Year all!
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4 years ago
32 minutes 44 seconds

Order of Operations
Episode 35: Boss vs Leader vs Manager!
What was intended to be a 15 minute turned into a much longer one with Nicki and Libby ranting, sharing shower thoughts, and peppering in Disney references. Boss, leader, and manager can be used interchangeably but carry very different meanings. Which do you feel like you are? Join in the discussion on the nuances on each title.
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4 years ago
39 minutes 17 seconds

Order of Operations
Episode 34: The Broken Rung!
So many people strive to climb the corporate ladder, but for many women they're faced with the "broken rung". In this episode, Libby and Nicki break down lots of facts and stats about the talent pipeline for women and how Covid is contributing to the first female recession. This problem needs attention so they close out with what you can do about it!
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4 years ago
32 minutes 19 seconds

Order of Operations
Episode 33: When to Centralize!

Growth doesn't have to be painful! In the listener requested episode of "When to Centralize", Nicki and Libby and joined by Mo Khalil, a total rockstar in the Mathnasium community, to learn how to centralize responsibilities in an efficient and effective way! Mo takes us through his organization and expansion as well as understanding the capacity of your organization.


BTW- you might have noticed how we jumped right to episode 33, as soon as we have enough gratitude voice messages we will publish #32! Go to https://anchor.fm/orderofops/message and leave us a recording of what or who you're thankful for!

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4 years ago
56 minutes 54 seconds

Order of Operations
Episode 31: Your Relationship with Your FBC!
A major component to a franchise's success is how well all their key players work together! Franchise Business Consultants are the glue that connects franchisees and franchisor and are imperative to sharing best practices, industry knowledge and business strategy! Nicki interviews Asad Imam, one of her FBCs, to pull back the curtain on what a day in the life is like. Asad, Nicki and Libby share how to make the most of your relationship with your franchise business consultant.
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4 years ago
39 minutes 21 seconds

Order of Operations
Episode 30: Sales 101!

Libby and Nicki finally dig into SALES! Starting at the first conversation with a lead, OOO goes through the general sales process: greeting, discovery, sales pitch and the all important CLOSE. Learn some tips and tricks as well as what NOT to do. This is merely a slice out of the sales funnel- be sure to check out previous episodes on marketing and lead generation for the full process!

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4 years ago
34 minutes 31 seconds

Order of Operations
Episode 29: OOO is OOO!
Libby and Nicki take a quick break from their vacation to discuss taking time off! This quick mini episode reviews the problems stress can cause and the importance of time away from work.
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4 years ago
7 minutes 36 seconds

Order of Operations
Episode 28: An Impostor Among Us!

The goal of the game "Among Us" is to figure out the impostor among the crewmates. What do you do if you always feel like the impostor? Nicki and Libby dig into imposter syndrome, which one of them absolutely has! Find out how much imposter syndrome can cost you, the signs you may have it, and also how to manage it!

Fun fact: you can spell it impostor or imposter!


**NEW! Support us on Patreon! https://www.patreon.com/orderofopspodcast

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5 years ago
29 minutes 42 seconds

Order of Operations
Episode 27: Resale Horror Stories! Lessons in Due Diligence

Amy Bennis joins Nicki and Libby is a horror story swapping episode all about resales! When buying a business, you think you know what you're going to get but there may be surprising lurking in a dark corner. Hear tall tales of chaos, anarchy and a few bugs as you learn what to watch out for as you purchase an business!


Be sure to catch Amy on her regular podcast as one of the hosts of "White Privilege Personified"! 

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5 years ago
40 minutes 56 seconds

Order of Operations
Episode 26: Enneagram!
Part 3 of the personality tests mini series is all about the ENNEAGRAM! This blend of traditional philosophy and mysticism also ties in some math! Find out the history of the test, details of different types as well as how wings work!
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5 years ago
23 minutes 5 seconds

Order of Operations
Episode 25: DiSC!

Coach and essential skill extraordinaire Elizabeth Lyons joins Nicki and Libby to discuss the DiSC profile and how to use it best! They explore some history of the DiSC personality profile, what each letter means, how to do a quick test on yourself and those around you, and what type makes a great leader! Hint: that is a bit of a trick question!

Elizabeth Lyons is available to continue the conversation and to help with anything that may be troubling you as a leader! She can be reached at elizabeth@erlexecutivecoaching.com. Whether you are ready to invest in yourself or are just looking for more information, contact Elizabeth for a free discovery session! 

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5 years ago
38 minutes 28 seconds

Order of Operations
Episode 24: Myers-Briggs!

Nicki goes through one of her favorite topics with Libby: PERSONALITY TESTS! The mini-series starts off exploring the history behind Myers-Briggs, what the 16 different types are, and then how to use all this information. If you can't guess already, find out Nicki and Libby's types as well!

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5 years ago
28 minutes 10 seconds

Order of Operations
Episode 23: So You Want To Buy A Franchise!
Karen Lossing, who has experience with multiple franchises and also happens to be Libby's mom, joins Order of Operations to recount her onboarding into her franchise organizations! Learn about the courting process and some good questions to ask as you explore career options!
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5 years ago
41 minutes 40 seconds

Order of Operations
Episode 22: Content Development - Meat & Potatoes!

Through this serendipitous marketing series, Nicki and Libby finish their final? chapter with content development! Develop a plan for the material going out to your prospects and customers by setting a customer avatar and determining a style guide. Also, find out why hot sauce is important for content development!

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5 years ago
20 minutes 10 seconds

Order of Operations
Episode 21: You've Got Mail!

With Covid requiring most people to stay home, digital marketing has become the main way to get in front of potential customers! Libby and Nicki explore different types of email campaigns, different email clients, what they've found to be effective and what they really haven't liked. Learn practical email campaign actions that you can take to improve your lead conversion. Learn some staggering email statistics and how to cut through the noise so you don't turn into one of those statistics!

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5 years ago
41 minutes 13 seconds

Order of Operations
Order of Operations is a podcast hosted by Nicki Atwood and Libby Lossing, two Directors of Operations for large portfolio franchisees with Mathnasium. The podcast covers topics such as business, leadership, and growth.