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Office Rx
PAHCOM
27 episodes
1 hour ago
PAHCOM is the Professional Association of Health Care Office Management. We share knowledge about medical practice management and encourage community engagement as well as continuing education. There is a lot to know so stay tuned for tips and opportunities for medical managers nationally! And join for free at my.pahcom.com
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All content for Office Rx is the property of PAHCOM and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
PAHCOM is the Professional Association of Health Care Office Management. We share knowledge about medical practice management and encourage community engagement as well as continuing education. There is a lot to know so stay tuned for tips and opportunities for medical managers nationally! And join for free at my.pahcom.com
Show more...
Management
Education,
Business,
Entrepreneurship,
Courses
Episodes (20/27)
Office Rx
Medically Assisted Suicide
Based on this article:Medically Assisted Suicide in the US & Global Perspectives for Practice Managersby Karen BlanchetteAs medical practice managers, you navigate complex ethical, legal, and operational challenges daily. One topic gaining attention is Medically Assisted Suicide, or Medical Aid in Dying (MAID), which is legal in a growing number of U.S. states and select countries worldwide. Understanding its legal status, implications for practice management, and global benchmarks can help you prepare your team for patient inquiries and ensure compliance with evolving regulations.MAID in the United States: Legal Landscape and ImplicationsIn the U.S., MAID—where a physician provides a terminally ill patient with a prescription for self-administered lethal medication—is legal in 11 jurisdictions: Washington, D.C., and the states of California, Colorado, Hawaii, Maine, Montana, New Jersey, New Mexico, Oregon, Vermont, and Washington. Oregon led the way in 1994 with its Death with Dignity Act, followed by Washington in 2008 and others more recently, with New Mexico legalizing MAID in 2021. These laws typically require patients to be 18 or older, residents of the state, and diagnosed with a terminal illness with six months or less to live. Euthanasia, where a physician directly administers lethal drugs, remains illegal nationwide.Data from Oregon, a pioneer in MAID, shows steady but limited use: in 2022, 278 patients used lethal prescriptions, representing 0.6% of total deaths. Across all U.S. jurisdictions allowing MAID, approximately 8,700 deaths have occurred since 1997, averaging about 300 annually. Cancer patients account for roughly 66% of MAID cases, followed by those with amyotrophic lateral sclerosis (ALS) at 8%. Practice managers in these states must ensure staff are trained on legal requirements, including patient eligibility, documentation, and reporting to state health authorities. For example, Oregon mandates detailed reporting to its Health Authority, a process that requires meticulous record-keeping to avoid penalties.For practices in states where MAID is illegal (39 states as of 2025), managers should be prepared for patient inquiries, especially as 17 states, including New York and Florida, are considering MAID legislation. Staff training on compassionate communication is critical to address these sensitive discussions while adhering to state laws. Visit the PAHCOM Education Calendar (https://my.pahcom.com/events) and CEUs On-Demand (https://my.pahcom.com/on-demand) for free training on patient communication and compliance, which can help your team navigate these conversations effectively.Global Benchmarks: Insights from Other CountriesGlobally, MAID and euthanasia are legal in countries like Canada, Belgium, the Netherlands, and Switzerland, offering useful comparisons. In 2021, Canada reported 10,064 MAID deaths, accounting for 3.3% of all deaths, a sharp rise since legalization in 2016. The Netherlands, where both MAID and euthanasia are legal, saw 5.
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2 months ago
4 minutes 42 seconds

Office Rx
Navigating Medicaid Changes in the Big Beautiful Bill
Navigating Medicaid Changes in the Big Beautiful Bill Urgent Call to Action for Small Practices and Rural ClinicsIn the evolving healthcare landscape, the Big Beautiful Bill, signed into law in July 2025, introduces significant reforms to Medicaid aimed at reducing federal spending and tightening eligibility. While the administration touts it as a measure to eliminate waste and focus on American citizens, critics warn of substantial coverage losses. For managers of privately owned smaller practices and rural clinics, these changes demand immediate attention, as they could severely impact revenue and operations, potentially leading to permanent closures.Key modifications, many delayed until after the 2026 midterms, include stricter eligibility verifications, frequent redeterminations, and work requirements for able-bodied adults. These modifications are projected to disenroll millions, with experts estimating drops in Medicaid enrollment by 8-10 million by 2034, disproportionately affecting underserved areas where Medicaid often comprises 20% or more of revenue.This isn't a minor adjustment—it's a seismic shift. Many experts, including analysts from the Congressional Budget Office and healthcare think tanks, assert that without proactive measures, numerous small practices and rural hospitals will face insurmountable financial hits, resulting in widespread closures. Rural providers, already grappling with thin margins (over 40% reported negative in recent years), risk losing patients en masse, exacerbating access issues for chronic care, mental health, and preventive services. States may cut optional benefits or reimbursements, further straining local systems.Amid these challenges, practices can proactively support patients in navigating the new landscape. Educating Medicaid enrollees on maintaining benefits—such as documenting work hours, updating contact information for redeterminations, or appealing denials—can help retain coverage and sustain patient relationships. Clinics might offer workshops, partner with community organizations for job training referrals, or integrate eligibility assistance into routine visits. Such initiatives not only mitigate volume drops but also position practices as trusted community anchors.Moreover, the bill isn't without silver linings. It allocates $10 billion annually from 2026 to 2030 for the Rural Health Transformation Program, funding workforce recruitment, technology upgrades, cybersecurity, and innovative care models like telehealth or chronic disease programs. This could provide targeted relief for rural clinics, enabling expansions in opioid treatment, mental health services, or efficiency improvements. The emphasis on state flexibility allows practices to collaborate on demonstration projects that prioritize local needs, potentially opening doors to new revenue streams.Proactivity is essential: Sit up and take notice now. Engage with local and national professional communities to share strategies and advocate for relief. Organizations like the Professional Association of Health Care Office Management (PAHCOM) provide invaluable resources, including discussion forums for peer insights. Their Education Calendar offers webinars and training opportunities on navigating policy changes, compliance, and operational adaptations. Basic membership is free, making it accessible for all.
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3 months ago
5 minutes 14 seconds

Office Rx
Vaccination Strategies
Based on the article titled: Guiding Vaccination Strategies for Small Practices Across Specialtiesby Kar...
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4 months ago
5 minutes 40 seconds

Office Rx
Bullying
https://my.pahcom.com/certificationshttps://my.pahcom.com/forumhttps://my.pahcom.com/journal-online/250319
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5 months ago
5 minutes 34 seconds

Office Rx
Changes at HHS
Office Rx 250424 | Changes at HHS | Show Noteshttps://www.hhs.gov/ (https://www.hhs.gov/)https://www.hhs.gov/press-room/hhs-restructuring-doge.html (https://www.hhs.gov/press-room/hhs-restructuring-doge.html)https://www.hhs.gov/press-room/ny-post-kennedy-op-ed-slashing-unhealthy-fat-hhs.html (https://www.hhs.gov/press-room/ny-post-kennedy-op-ed-slashing-unhealthy-fat-hhs.html)https://aspr.hhs.gov/ (https://aspr.hhs.gov/)https://www.cms.gov/https://www.fda.gov/Free Training Resources: https://my.pahcom.com/405d-noexcuses (https://my.pahcom.com/405d-noexcuses)Discussion Board:https://my.pahcom.com/forum (https://my.pahcom.com/forum)
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6 months ago
4 minutes 28 seconds

Office Rx
Space Health Nexus
Join the discussion at the Forum - https://my.pahcom.com/forum (https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbHhpMmszSTBDeHlUZzdUZ3M4bkRaWjBURkVvd3xBQ3Jtc0tuN002T051WkNidUZIVGJoTGdmRDJIOVFaZkR3U0tYVHBZZ1FGNFB3MDRkbm5SZkhiRHlqTVFXZjMza0FRdWF3U3FwVUZOZ2Rvc0NrNWVRYnIwTVJuVXd2MzJCUlNYYXZaVEtqQTJ4SlpsREZQLWUzMA&q=https%3A%2F%2Fmy.pahcom.com%2Fforum&v=H2JM3WJyGuA)Florida Today article about this event* https://www.msn.com/en-us/health/other/space-health-symposium-at-kennedy-space-center-to-host-tech-and-health-speakers/ar-AA1CqYN1?ocid=BingNewsVerpCommHIT event registration page* https://commhit.org/spacehealthnexus/PAHCOM event listings* https://my.pahcom.com/events/250422-commhit* https://my.pahcom.com/events/250423-commhitKennedy Space Center* https://www.kennedyspacecenter.com
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6 months ago
6 minutes 14 seconds

Office Rx
Foster Leadership Within Your Practice
https://my.pahcom.com/forum (https://my.pahcom.com/forum)https://my.pahcom.com/cmm (https://my.pahcom.com/cmm)https://my.pahcom.com/hit (https://my.pahcom.com/hit)https://my.pahcom.com/mentor (https://my.pahcom.com/mentor)https://my.pahcom.com/mentee (https://my.pahcom.com/mentee)https://my.pahcom.com/405d-noexcuses (https://my.pahcom.com/405d-noexcuses)
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7 months ago
3 minutes 48 seconds

Office Rx
Safeguarding a Medical Practice’s I.T. Security and Compliance with Pablo Reyna
Pablo Reyna is an industry professional in technology, marketing, and sales consultation. He is currently the Channel Program & Partner Manager at Texas Systems Group, an organization that works with companies in...
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5 years ago
42 minutes 33 seconds

Office Rx
Maximizing Profitability Through Real Estate with Colin Carr
  Colin Carr is the CEO and Founder of CARR Healthcare Realty, a company founded on protecting healthcare providers in commercial real estate transactions. Colin, a commercial real estate expert, has completed over a thousand commercial real estate transactions and has helped his clients in the healthcare industry save millions of dollars and maximize their profitability. Today, CARR and its team of Healthcare Real Estate Advisors are the leading providers of commercial real estate services for healthcare professionals across the country. Colin joins me today to discuss how healthcare providers can get the most out of real estate transactions. He highlights the importance of hiring real estate agents to represent medical practices in buying or leasing property. He reveals the top mistakes healthcare practices make when looking for real estate and shares his advice on renegotiating leases. He also discusses how the pandemic will affect the commercial real estate market and explains why landlords would be willing to work with healthcare providers, especially in the time of COVID-19. “A mistake in a commercial real estate transaction can be worth hundreds of thousands of dollars.” - Colin Carr This week on PAHCOM: ● Why every healthcare provider should hire real estate agents when looking for properties ● How healthcare providers can increase their net worth through commercial real estate
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5 years ago
25 minutes 24 seconds

Office Rx
Connecting Healthcare Providers and Life Science Reps with Jeremy Gilman
Jeremy Gilman is the Co-Founder and Chief Marketing Officer of RxVantage, an organization dedicated to improving the efficiency of how healthcare providers connect with life science representatives. Jeremy and his team at RxVantage are focused on growing the network of medical practices on their platform and increasing engagement. Jeremy joins me today to discuss how health care providers and life science representatives connect. He shares how healthcare technology is rapidly advancing and how life science representatives have specialized. He discusses the different specialists that healthcare providers can connect with and how these specialists function in their areas. He also shares best practices in managing the scheduling process efficiently and how automating a healthcare office’s rep management saves time.   “Physicians want to meet with people who have news about products that matter. We want to make sure they’re meeting with the right person with the right products.” - Jeremy Gilman   This week on PAHCOM: ● What led to the creation of RxVantage ● The shift towards the specialization of life science representatives ● The importance of managing time in the healthcare industry ● The unique perspectives that medical liaisons could provide ● How nurse educators help in training and administrating drugs ● The growing trends in medical billing and the need for reimbursement specialists and clinical trial coordinators ● How RxVantage helps healthcare offices locate and manage the life science representatives and specialists they need ● Facilitating best practices in a medical practice’s scheduling process using RxVantage ● How COVID-19 accelerated the pace of change and adoption of new technologies in healthcare and life sciences ● Creating informed conversations between physicians, their staff, and life science representatives ● RxVantage as a messaging solution for medical offices and companies   Connect with Jeremy Gilman: ● RxVantage Website ●
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5 years ago
34 minutes

Office Rx
Recalling Employees After Coronavirus Restrictions with George C. Hlavac
George C. Hlavac is the Co-Founder and Managing Partner of Hoffman Hlavac & Easterly. George practices exclusively in the areas of labor and employment law and ...
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5 years ago
32 minutes 48 seconds

Office Rx
Managing Chaos with Helena Farabella, CMM, HITCM-PP
Helena Farabella, CMM, HITCM-PP is a Medical Office Manager with over 30 years of experience. She has also been a PAHCOM member and Certified Medical Manager (CMM) since 1997. Helena was an active member of her local PAHCOM chapter in Montgomery-Bucks county, where she once served as secretary, and twice as president. She also served on the PAHCOM National Advisory Board for three years, and in 2017 was appointed National Chairperson - an office she held for three years. Helena is a staunch believer in supporting and mentoring her PAHCOM peers and encourages its members to be CMM credentialed. Helena joins us today to discuss leading and managing teams during a national or regional emergency. She explains the characteristics leaders should exude amidst a crisis and how leaders can support their staff and employees in a challenging time. Helena underscores the importance of documenting disaster and emergency plans in ledgers and explains why it should be part of a team’s annual competencies. She also shares her experiences of becoming a PAHCOM member and describes the benefits that come with membership. “Go back to the notion of team building. It’s a must in any process, especially in healthcare.” - Helena Farabella, CMM, HITCM-PP This week on PAHCOM: ● Helena shares her background and experiences in taking the PAHCOM Certified Medical Manager (CMM) exam ● The qualities leaders should have, especially in independent practices ● Advice on supporting your medical staff and practice owner and how to strengthen teamwork ● Creating back-up and contingency plans in preparation for an emergency ● Why disaster and emergency plans need to be included in a team’s annual competencies ● Managing employee redeployment and refocusing staff in times of emergencies ● How PAHCOM has helped Helena’s career ● PAHCOM resources that members could use to aid in their jobs and what the PAHCOM ListServ is ● The benefits of joining a local PAHCOM chapter ● Helena’s recommendations on getting an employer’s support for a PAHCOM CMM certification Full Disclosure: Helena shares a lot of information about PAHCOM membership, tools available to members, how she uses many of them, etc. Resources Mentioned: ●
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5 years ago

Office Rx
Managing Chaos with Helena Farabella, CMM, HITCM-PP
Helena Farabella, CMM, HITCM-PP is a Medical Office Manager with over 30 years of experience. She has also been a PAHCOM member and Certified Medical Manager (CMM) since 1997. Helena was an active member of her local PAHCOM chapter in Montgomery-Bucks county, where she once served as secretary, and twice as president. She also served on the PAHCOM National Advisory Board for three years, and in 2017 was appointed National Chairperson - an office she held for three years. Helena is a staunch believer in supporting and mentoring her PAHCOM peers and encourages its members to be CMM credentialed. Helena joins us today to discuss leading and managing teams during a national or regional emergency. She explains the characteristics leaders should exude amidst a crisis and how leaders can support their staff and employees in a challenging time. Helena underscores the importance of documenting disaster and emergency plans in ledgers and explains why it should be part of a team’s annual competencies. She also shares her experiences of becoming a PAHCOM member and describes the benefits that come with membership. “Go back to the notion of team building. It’s a must in any process, especially in healthcare.” - Helena Farabella, CMM, HITCM-PP This week on PAHCOM: ● Helena shares her background and experiences in taking the PAHCOM Certified Medical Manager (CMM) exam ● The qualities leaders should have, especially in independent practices ● Advice on supporting your medical staff and practice owner and how to strengthen teamwork ● Creating back-up and contingency plans in preparation for an emergency ● Why disaster and emergency plans need to be included in a team’s annual competencies ● Managing employee redeployment and refocusing staff in times of emergencies ● How PAHCOM has helped Helena’s career ● PAHCOM resources that members could use to aid in their jobs and what the PAHCOM ListServ is ● The benefits of joining a local PAHCOM chapter ● Helena’s recommendations on getting an employer’s support for a PAHCOM CMM certification Full Disclosure: Helena shares a lot of information about PAHCOM membership, tools available to members, how she uses many of them, etc. Resources Mentioned: ●
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5 years ago

Office Rx
Maintaining Healthy Habits During a Health Crisis with Dr. Frank Rasler
Dr. Frank Rasler is the Medical Director at AC Spine & Wellness Center in Lawrenceville, Georgia and an Emergency Physician at the Atlanta VA Medical Center. Dr. Rasler earned his medical degree from the University of Manitoba and his Masters’ degree in Public Health from Emory University. He has extensive experience in disease prevention, behavior modification, and helping patients with stress management. Dr. Rasler regularly presents speeches and lectures to the medical and nonmedical communities on topics related to preventing diseases before they become serious conditions. He strongly believes that many of today’s diseases and conditions can be prevented long before a patient presents symptoms. Dr. Rasler joins us today to discuss the importance of focusing on maintaining and improving our health while practicing social distancing. He discusses the factors we should consider that can contribute to a compromised immune system, even without pre-existing health conditions. He shares tips, strategies, effective home health habits healthcare workers can use to help protect their families and loved ones from infectious viruses. He also explains why he believes 80% of the emergency situations seen in the ER can be avoided by developing healthy habits and shares strategies you can use to maintain optimal health while working during the COVID-19 crisis. “We are given this huge opportunity to look at our healthy lifestyle and think about the things we can do to maintain our health - to maybe improve our health.” - Dr. Frank Rasler This week on PAHCOM: * The importance of focusing on your health during the novel coronavirus pandemic * Factors that can contribute to compromising your immune system beyond pre-existing medical conditions * Precautions healthcare workers can take to ensure the safety and health of others outside of their work environment * Effective home health habits for healthcare workers * Combatting feelings of hopelessness and depression in the face of a health pandemic * How your behavioral and emotional health impacts your overall health and wellness * Why Dr. Rasler believes 80% of the health situations seen in emergency rooms can be avoided * Creating motivation to break unhealthy habits * Advice for non-clincial office workers for managing their stress and health while working under increased pressure Resources: * Health, Motivation and the Near-Death Experience (https://www.youtube.com/watch?v=Pf5ioVczvSI) - TEDxDouglasville Connect with Dr. Frank Rasler: * AC Spine & Wellness Center *
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5 years ago

Office Rx
Maintaining Healthy Habits During a Health Crisis with Dr. Frank Rasler
Dr. Frank Rasler is the Medical Director at AC Spine & Wellness Center in Lawrenceville, Georgia and an Emergency Physician at the Atlanta VA Medical Center. Dr. Rasler earned his medical degree from the University of Manitoba and his Masters’ degree in Public Health from Emory University. He has extensive experience in disease prevention, behavior modification, and helping patients with stress management. Dr. Rasler regularly presents speeches and lectures to the medical and nonmedical communities on topics related to preventing diseases before they become serious conditions. He strongly believes that many of today’s diseases and conditions can be prevented long before a patient presents symptoms. Dr. Rasler joins us today to discuss the importance of focusing on maintaining and improving our health while practicing social distancing. He discusses the factors we should consider that can contribute to a compromised immune system, even without pre-existing health conditions. He shares tips, strategies, effective home health habits healthcare workers can use to help protect their families and loved ones from infectious viruses. He also explains why he believes 80% of the emergency situations seen in the ER can be avoided by developing healthy habits and shares strategies you can use to maintain optimal health while working during the COVID-19 crisis. “We are given this huge opportunity to look at our healthy lifestyle and think about the things we can do to maintain our health - to maybe improve our health.” - Dr. Frank Rasler This week on PAHCOM: * The importance of focusing on your health during the novel coronavirus pandemic * Factors that can contribute to compromising your immune system beyond pre-existing medical conditions * Precautions healthcare workers can take to ensure the safety and health of others outside of their work environment * Effective home health habits for healthcare workers * Combatting feelings of hopelessness and depression in the face of a health pandemic * How your behavioral and emotional health impacts your overall health and wellness * Why Dr. Rasler believes 80% of the health situations seen in emergency rooms can be avoided * Creating motivation to break unhealthy habits * Advice for non-clincial office workers for managing their stress and health while working under increased pressure Resources: * Health, Motivation and the Near-Death Experience (https://www.youtube.com/watch?v=Pf5ioVczvSI) - TEDxDouglasville Connect with Dr. Frank Rasler: * AC Spine & Wellness Center *
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5 years ago

Office Rx
Improving the Patient Experience by Increasing Patient Engagement with Lea Chatham
Lea Chatham is a PAHCOM Corporate Member and the Director of Content Marketing at Solutionreach, Inc. an organization completely focused on providing technology and expertise to help medical practitioners deliver better care and build profitable practices. Prior to her role with the company, Lea served as the Senior Content Marketing Manager and Editor-in-Chief at Kareo as well as the Marketing Coordinator at Livingston HealthCare. She holds a Bachelor’s degree in English and Creative Writing from the San Francisco State University as well as multiple HubSpot Academy certifications in Inbound Marketing, Social Media, and Content Marketing. Lea joins me today to discuss the research conducted in recent years on digital approaches to increasing patient engagement and reducing patient ‘no show’ rates. She shares strategies practice managers can use to break through barriers to reduce their no-show rates and why telephone appointment reminders may not be the best solution in today’s digital age to ensure your patients keep their appointments. She shares how developing a patient communication plan can help you run your practice more efficiently, especially after a catastrophic weather event or health pandemic. She also explains how automated recall messages can impact the revenue of your practice “You want to think about the patient and patient preferences in combination with sets of best practices.” - Lea Chatham This week on PAHCOM: * How practice managers can break through barriers to increase patient engagement * How to identify patient communication preferences to reduce patient drop-out rates * Balancing patient preferences with best practices * What statistical data shows on the use of automated reminders and the ideal times to send them to  your patients * The value of creating a communication plan and how it can impact the efficiency of your practice during a crisis * Reminder messaging strategies that are proving to be ineffective * Why dental and vision practices tend to have higher patient engagement rates * Factors to consider that contribute to patient engagement * The impact that automated recall messages can have on your practice’s revenue * How Solutionreach helps providers improve patient experiences and provide better care to their patients Connect with Lea Chatham: * Solutionreach * Phone: (866) 605-6867 * Solutionreach on LinkedIn * Solutionreach  on Facebook * Solutionreach  on Twitter * Lea Chatham on LinkedIn (https://www.linkedin.com/in/leachatham/) Subscribe,
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5 years ago

Office Rx
Improving the Patient Experience by Increasing Patient Engagement with Lea Chatham
Lea Chatham is a PAHCOM Corporate Member and the Director of Content Marketing at Solutionreach, Inc. an organization completely focused on providing technology and expertise to help medical practitioners deliver better care and build profitable practices. Prior to her role with the company, Lea served as the Senior Content Marketing Manager and Editor-in-Chief at Kareo as well as the Marketing Coordinator at Livingston HealthCare. She holds a Bachelor’s degree in English and Creative Writing from the San Francisco State University as well as multiple HubSpot Academy certifications in Inbound Marketing, Social Media, and Content Marketing. Lea joins me today to discuss the research conducted in recent years on digital approaches to increasing patient engagement and reducing patient ‘no show’ rates. She shares strategies practice managers can use to break through barriers to reduce their no-show rates and why telephone appointment reminders may not be the best solution in today’s digital age to ensure your patients keep their appointments. She shares how developing a patient communication plan can help you run your practice more efficiently, especially after a catastrophic weather event or health pandemic. She also explains how automated recall messages can impact the revenue of your practice “You want to think about the patient and patient preferences in combination with sets of best practices.” - Lea Chatham This week on PAHCOM: * How practice managers can break through barriers to increase patient engagement * How to identify patient communication preferences to reduce patient drop-out rates * Balancing patient preferences with best practices * What statistical data shows on the use of automated reminders and the ideal times to send them to  your patients * The value of creating a communication plan and how it can impact the efficiency of your practice during a crisis * Reminder messaging strategies that are proving to be ineffective * Why dental and vision practices tend to have higher patient engagement rates * Factors to consider that contribute to patient engagement * The impact that automated recall messages can have on your practice’s revenue * How Solutionreach helps providers improve patient experiences and provide better care to their patients Connect with Lea Chatham: * Solutionreach * Phone: (866) 605-6867 * Solutionreach on LinkedIn * Solutionreach  on Facebook * Solutionreach  on Twitter * Lea Chatham on LinkedIn (https://www.linkedin.com/in/leachatham/) Subscribe,
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5 years ago

Office Rx
Proper Credentialing = Better Revenue Flow & Liability Protection
Terri Lynn Davis is the Credentialing Director at 1st Assistant Credentialing Services where she provides nationwide credentialing services for a wide variety of healthcare providers, suppliers, and facilities with numerous specialties. She has over 15 years of experience working in the medical credentialing sector which includes both payor enrollment and primary source verification. She holds a Bachelor’s degree in Healthcare Administration with a minor in Business Management from Western Kentucky University and is passionate about sharing her knowledge and experience with credentialing staff across the country. Terri Lynn joins me today to discuss the credentialing process and why it’s an important part of your revenue cycle. She explains why she recommends outsourcing the credentialing process instead of managing it internally, how provider credentials impact your practice's ability to get paid for patient services through the insurance companies, and the best practices for maintaining insurance enrollments when internally managing the credentialing process. She also explains the difference between the initial credentialing process and the process of re-credentialing, tools and resources you can use to monitor and manage the Medicare re-credentialing process, and why it’s crucial for your billing and credentialing departments to communicate and collaborate with each other. “If you’re not credentialed and contracted and you’re seeing patients, you’re at risk for no payment for those services, or it becoming the patient’s responsibility - Terri Lynn Davis This week on PAHCOM: * What ‘credentialing’ is in the medical field and why it’s an important and necessary part of your revenue cycle * Why providers should consider outsourcing the credentialing process * How provider credentials impact your office’s ability to get paid by an insurance company for services provided to a patient * What you need to know to stay credentialed, even when information changes throughout the year * Best practices for maintaining insurance enrollments when managing the credentialing process in-house * The difference between the initial credentialing process and re-credentialing * Why it’s crucial for the credentialing and billing departments to communicate and collaborate with each other * How 1st Assistant Credentialing Services benefits medical practices across the country Resources: * PECOS Online Portal * CAQH Connect with Terri Lynn Davis: * 1st Assistant Credentialing Services * Phone: (512)585-3506 * Email: Heidi@1stassistant.net
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5 years ago

Office Rx
Proper Credentialing = Better Revenue Flow & Liability Protection
Terri Lynn Davis is the Credentialing Director at 1st Assistant Credentialing Services where she provides nationwide credentialing services for a wide variety of healthcare providers, suppliers, and facilities with numerous specialties. She has over 15 years of experience working in the medical credentialing sector which includes both payor enrollment and primary source verification. She holds a Bachelor’s degree in Healthcare Administration with a minor in Business Management from Western Kentucky University and is passionate about sharing her knowledge and experience with credentialing staff across the country. Terri Lynn joins me today to discuss the credentialing process and why it’s an important part of your revenue cycle. She explains why she recommends outsourcing the credentialing process instead of managing it internally, how provider credentials impact your practice's ability to get paid for patient services through the insurance companies, and the best practices for maintaining insurance enrollments when internally managing the credentialing process. She also explains the difference between the initial credentialing process and the process of re-credentialing, tools and resources you can use to monitor and manage the Medicare re-credentialing process, and why it’s crucial for your billing and credentialing departments to communicate and collaborate with each other. “If you’re not credentialed and contracted and you’re seeing patients, you’re at risk for no payment for those services, or it becoming the patient’s responsibility - Terri Lynn Davis This week on PAHCOM: * What ‘credentialing’ is in the medical field and why it’s an important and necessary part of your revenue cycle * Why providers should consider outsourcing the credentialing process * How provider credentials impact your office’s ability to get paid by an insurance company for services provided to a patient * What you need to know to stay credentialed, even when information changes throughout the year * Best practices for maintaining insurance enrollments when managing the credentialing process in-house * The difference between the initial credentialing process and re-credentialing * Why it’s crucial for the credentialing and billing departments to communicate and collaborate with each other * How 1st Assistant Credentialing Services benefits medical practices across the country Resources: * PECOS Online Portal * CAQH Connect with Terri Lynn Davis: * 1st Assistant Credentialing Services * Phone: (512)585-3506 * Email: Heidi@1stassistant.net
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5 years ago

Office Rx
Physician Owners and Practice Administrators; A Strategic Partnership
Physicians owners with strong Practice Administrators have more time to focus on patient care as well as their family/personal time; this is possible by building a mutual level of trust (alignment, strategic partnership, collaboration) with the Practice Administrator. This discussion outlines how physician owners/leaders can get back to patient care and be confident the practice administrator is effectively managing your business. GUEST: Suzette Benedick, MBA, CHC, CMM MBA in Healthcare Management from University of Scranton; certified in healthcare compliance from George Washington University and HCCA (Health Care Compliance Association). Certified through PAHCOM (Professional Associations of Healthcare Office Management) in healthcare medical management, and HITECH. PAHCOM 2018 Medical Manager of the Year. Executive Director of Kidney Care Specialists LLC, the largest independent nephrology group in Pennsylvania. Chief Administrative Officer of Valley Kidney Specialists, PC; Adjunct Professor, Health Policy and Administration Program at Penn State University Lehigh Valley Campus. A member of the Lehigh Valley PAHCOM chapter, where Suzette has held several positions as chapter officer. Suzette is a life-time member of Delta Mu Delta International Business Honor Society, and has 25+ years experience in healthcare management including revenue cycle management, medical office management, strategic planning, and business development. DISCLAIMER: The PAHCOM Podcast is not intended to be professional or legal advice. It is a forum for sharing knowledge among healthcare peers and for entertainment. To learn more about PAHCOM, please visit https://www.pahcom.com
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5 years ago

Office Rx
PAHCOM is the Professional Association of Health Care Office Management. We share knowledge about medical practice management and encourage community engagement as well as continuing education. There is a lot to know so stay tuned for tips and opportunities for medical managers nationally! And join for free at my.pahcom.com