Staff turnover in hotels is up to 70-80%, as Matthew Parker, Senior Manager of Talent Acquisition at Mews, points out. Between that and outdated recruitment and retention methods, many hotels are stuck in a loop of constant rehiring. Matthew joins Matt to discuss what it takes to attract and hire the best people in hospitality. They talk about the most effective recruitment channels, using AI in hiring and focusing on trial shifts over case studies.

When AMANO Group asked independent turnaround consultant Mirco Weber to review their hotel accounting processes, it didn’t take long to see the problem ran deeper. He found that the entire tech stack needed rebuilding, including the PMS. That shift triggered both a systems and a concept change, as AMANO rolled out Mews and rethought how guests are welcomed, including removing the reception desk at some of their hotels. Matt sits down with Mirco to hear how they pulled it off.

We’re celebrating. Matt Talks Hospitality turns one and hands over the mic to Ella McCann-Tomlin, VP of ESG at Mews. On this 50th episode special, Matt is the guest. He shares how the podcast began as a creative spark during a rough patch, how it turned into a weekly ritual, and what he learned from fifty weeks of honest conversations with hoteliers and industry leaders. Along the way, Ella gets Matt’s podcasting tips and tricks as she gears up to launch her own show, The Future is Human.

No Wi-Fi, a cold shower and a power outage topped with a frog jumping in his face. That’s what greeted Jason Noronha in a budget guesthouse in Goa and inspired him to open his own hostel. Years later, frustrated by disconnected hotel systems, Jason created D3x, a platform powered by AI agents that route guest messages from any channel straight to the right hotel system. Today, Jason joins Matt to share how it all works.

Hostels face younger, tech-savvy guests who want speed. Diogo Vaz Ferreira shows how their rapid innovation points to hospitality’s future.

Hospitality is at its best when everything just works. That’s the idea behind the very first Mews Summer Release, aptly named Smooth Operations. It's a bundle of new Mews features intended to make hotel operations (and stays) smoother. Think guest ID & selfie collection, wallet-based room keys, guest lifetime value insights and automatic payment routing, among others. Adam Britton, Product Director at Mews, joins Matt to talk it all through.

What happens when you hire for personality? That’s how Staypineapple built a culture where staff aren’t afraid to be themselves at the front desk, where genuine interactions win over guests and where hospitality feels authentic, not scripted. The hotel group’s president Dina Belon explains how that same culture kept the staff resilient when Staypineapple overhauled most of its tech stack – PMS, POS, CRM, housekeeping and guest communication tools. Learn more about the podcast here: http...

Michael Coscetta, President of Mews, knows how to build and scale global business teams in high-growth industries. He also spends about half of every year staying in hotels, which makes him an expert on loyalty programs from the guest perspective. In this episode, Michael joins Matt to talk points: are they still relevant, and do they have anything to do with loyalty? Learn more about the podcast here: https://hubs.ly/Q0350wrf0 #hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms ...

Charlie Delamare knows hotel operations inside out. Before joining Mews, he was a hotelier himself, dealing with the same manual tasks every hospitality team faces. In this episode, Charlie and Matt discuss how AI tools like ChatGPT are already lightening the load for hotel teams. Think scheduling staff rotas without the spreadsheet pain, replying to reviews and guest emails in any language or staff onboarding that’s quick and interactive. Learn more about the podcast here: https://hubs.ly/Q0...

It’s mid-afternoon and the reception line is growing. Guests are restless, and staff are heads down just trying to keep up. Sound familiar? In this episode, Matt uncovers why lines really build up—and how smart tech keeps arrivals and departures flowing without overloading the front desk.Learn more about the podcast here: https://hubs.ly/Q0350wrf0 #hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms #hotelrevenue 0:00 Introduction 0:46 Identifying check-in spikes  ...

Rebecca Lane knows every inch of Paradise Resort. Having first served breakfast, 15 years later, she’s now running revenue across the entire property. Rebecca’s seen the resort transform from outdated systems and long check-in lines to one of the best rated family resorts in Australia. In this episode, she tells Matt how better tech and a shift in focus helped the team stop chasing room revenue and look at the full picture, leading to more efficiency and revenue. Learn more about the podcast ...

Claudia Meglin, Director of CMC Hospitality Software, has seen it all – botched migrations, bloated rate plans and hotels that swap systems without fixing what’s actually broken. In this episode, she joins Matt to unpack why so many PMS projects go off the rails, how to prepare your teams for go-live day and what smart hoteliers do before even touching their tech stack. Learn more about the podcast here: https://hubs.ly/Q0350wrf0 #hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pm...

Have we over-engineered the basics in hotels? Bashar Wali, Founder of Practice Hospitality and This Assembly, argues that true hospitality is human-led even as automation, AI and dynamic pricing become the norm. The tools may evolve, but the heart of great service stays the same. Bashar explains what hotels should protect as they modernize. Learn more about the podcast here: https://hubs.ly/Q0350wrf0 #hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms 0:00 – Introduction &n...

AI chatbots are flooding the hotel tech space, but which of them actually deliver? In this episode, Matt puts the spotlight on the top 4 AI chatbots on Mews Marketplace and asks the founders to pitch their products. You'll hear from Evan Chen (Akia), Jeremy Atlan (Duve), Michiel de Vor (Runnr.ai) and Tiago Araújo (HiJiffy). Learn more about the podcast here: https://hubs.ly/Q0350wrf0 #hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms 0:00 - Introduction to AI chatbots in hospita...

Matt doesn’t usually talk sports, but Wimbledon made him break his own rule. In this episode, he looks at how the tournament’s mix of tradition, innovation and excellence mirrors serving in hospitality. Anticipating needs before they appear. Turning every detail into a moment guests remember. Building dedicated teams and performing under pressure. Hotels and tennis might look different, yet they share a lot of the same values. Tune in. Learn more about the podcast here: https://hubs.ly/Q0350w...

It’s a time when hotels are short on staff. Costs are up. Talent’s scarce. How do you keep things running without burning out your team – or affecting the guest experience? In this episode, Matt gets into the real talk: what actually works when you have to do more with less and which parts of the job are best handled by technology and AI. Learn more about the podcast here: https://hubs.ly/Q0350wrf0 #hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms 0:00 - What we're seeing in th...

Hotels love to talk data. But what does that look like in making pricing and revenue decisions? In this episode, Matt sits down with Henry Blackman, Director of Product GTM Strategy at Mews, to talk about data and testing as a fuel for smarter revenue strategies. They break down why it’s better to test and learn in the real world than to guess around a meeting table, why you don’t need perfect data to act and why knowing your guests is the foundation of good pricing and packaging. Learn more ...

Ett Hem, a beautiful hotel in Sweden, is one of Matt's favorites and for good reason. Ever stayed at a hotel that feels like home? Creating a homey feeling for guests is top priority for Ett Hem. Matt talks to Nicole Torbiörnsson, Director of Sales and Reservations at the hotel, who shares what their staff does to turn every stay into something personal and memorable. Learn more about the podcast here: https://hubs.ly/Q0350wrf0 #hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms ...

Matt talks to Ryan Tomlinson, VP of Product and Engineering for Platform Enablement at Mews, about what it takes to keep a global hotel platform reliable and secure. He explains how the team utilizes cloud infrastructure, protects customer data and builds tools that help developers move fast – all so hotels can scale without disruption. Learn more about the podcast here: https://hubs.ly/Q0350wrf0 #hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms

Is there joy in PMS migration? There can be, when it's done right. In this episode, Matt talks to Manisha Athukorala, VP of Deployment and Customer Success at Mews, about the secrets behind what really makes switching to a new PMS successful. Hear how flexible training, smart use of AI and strong partnerships help hotels stay on track while everything behind the scenes changes. Learn more about the podcast here: https://hubs.ly/Q0350wrf0 #hoteltech #hospitalitypodcast #mews #hotelmanagement...