Pharmacy driven medication history programs are essential for accurate transitions of care and patient safety, especially in rural and resource-limited settings. Jenny Slavens, from IU Health Arnett shares how her team built a 24/7 regional program that provides medication history support for their community hospital and several critical access facilities. She discusses the shift from a nurse-led to a pharmacy technician-driven model, the operational challenges of scaling services across multiple sites, and the decision to use phone-based interviews to streamline workflows.   Speaker: Jenny Slavens, PharmD, BCPS Pharmacy Manager Inpatient Clinical Pharmacy Services Department of PharmacyIndiana University Health - West Region   Host: Jim Lichauer, PharmD, BCPS, FASHPSr PI Program Director, PharmacyPerformance Improvement ProgramsVizient   Show notes: [00:52] – Jenny outlines the structure of the medication history team at IU Health Arnett and how the program operates across facilities [02:10] – Discussion of coverage for critical access hospitals and how the team manages varying hours across sites [02:53] – The evolution from a nurse-led process to a pharmacy-driven model for medication history documentation [04:08] – Why the team shifted from using web-based technology to phone-based medication histories for efficiency and safety [05:20] – How bidirectional communication between pharmacy staff and physicians is maintained through the electronic medical record system [07:03] – Establishing the goal of completing 80% of medication histories within four hours of admission to support timely care decisions [08:55] – How the newly added Tipton facility improved from 10% to 72% completion of medication histories [10:56] – Strategies for balancing staff workload across inpatient, surgical, and emergency admissions [14:22] – Demonstrating the value of the medication history process and creatively using FTE staffing to improve coverage and efficiency   Links | Resources:Contacting Knowledge on the Go: picollaboratives@vizientinc.com   Subscribe Today! Apple Podcasts Spotify YouTube Android RSS Feed

Preference card management plays a critical role in improving accuracy, reducing costs, and driving efficiency across surgical services. Host LaTammy Marks, Senior Performance Improvement Program Director at Vizient, sits down with Carol Zelenkowski, System Operations Manager for Surgical Services at Main Line Health, to discuss their journey toward optimizing over 20,000 preference cards. Carol shares how her team used data to uncover cost variations, build surgeon buy-in, and achieve reduction in card volume. She also reflects on lessons learned and how these improvements are now expanding into other specialties, offering valuable insights for health systems nationwide.   Guest speaker: Carol Zelenkowski, BSN, RN, CNORSystem Operations ManagerMLH Surgical Services, Main Line Corporate Center   Host:LaTammy Marks, MBA, BSN, RNSenior PI Program Director, Performance Improvement ProgramsVizient   Show notes: [01:01] – Main Line Health’s starting point and challenges with preference cards before joining the Vizient collaborative [01:50] – Why Main Line Health chose to participate in the Vizient collaborative [02:51] – How the team decided which preference cards to prioritize for review and optimization [03:24] – Key insights uncovered in the data, including cost saving and variation trends [04:33] – Gaining surgeon buy-in by presenting accurate preference card data [05:35] – The measurable savings achieved and the positive impact on Main Line Health’s surgical services [06:52] – Expanding preference card optimization to other specialties and the future of this work.   Links | Resources:Contacting Knowledge on the Go: picollaboratives@vizientinc.com Unlocking savings through preference card management Transform your perioperative supply chain Subscribe Today! Apple Podcasts Spotify Android RSS Feed

Quality and clinical outcomes improve when healthcare systems are built on strong and cohesive quality structures. Dr. Matthew McCambridge, Chief Quality Officer at Lehigh Valley Health Network, joins host Amber Hanser to explore findings from a Vizient benchmarking survey that reveals the positive impact of system quality executives on clinical performance. He shares practical strategies for aligning governance and organizational priorities highlighting how leading through influence can strengthen both clinical excellence and financial stability.   Speaker: Matthew McCambridge, MD, Senior Vice President and Chief QualityPatient Safety and Acute Care Continuum OfficerLVHN   Host: Amber Hanser, MHA, CPHQSenior Director, ProgramsPerformance Improvement ProgramsVizient Show Notes:[1:20] – Defining the Chief Quality Officer role and how a hub and spoke model supports large health systems[3:02] – Ways to assess if a system’s structure can sustain strong clinical performance[4:13] – Ensuring integration success and the role of quality subcommittees in governance[5:41] – Departments and functions that report under quality[8:10] – How quality executives collaborate with peers across the industry[11:04] – Leading with data rather than drama to drive improvement   Links | Resources:Contacting Knowledge on the Go: picollaboratives@vizientinc.com   Subscribe Today! Apple Podcasts Spotify YouTube Android RSS Feed

AI is advancing rapidly in the healthcare space, raising important questions about how it will be used responsibly and effectively. Host Courtney Furrow White is joined by Sarah Pollet and Julia Bongiorno from UCSF to explore the evolving role of AI in clinical environments. Together, they break down the development of UCSF’s IMPACC framework, a platform designed to evaluate and guide enterprise AI implementation. The conversation dives into what it takes to make AI safe, reliable, and trustworthy, not only for patients, but for the frontline staff who rely on these tools.   Guest speakers: Julia Bongiorno, PMP, MSHCHealth AI Program Supervisor (Interim)UCSF Health   Sarah Pollet, MPHProgram DirectorUCSF AI Impact & Monitoring (IMPACC)   Host:Courtney Furrow White MPM, RNSenior Director, Performance Improvement ProgramsVizient   Show notes: [1:47] Overview of UCSF’s AI I-M-P-A-C-C framework and how it informs future deployments.[3:02] UCSF’s approach to AI governance emphasizes safety, ethics and active research.[4:03] What it takes to ensure AI tools are reliable and clinically trusted.[6:41] Providers seek AI tools that reduce cognitive burden and improve workflows.[10:43] Educating patients on AI while reflecting on tools that failed to deliver.[13:01] How AI is shaping the nurse experience through practical tool integration.[15:44] Advice for other organizations on implementing AI responsibly and effectively.   Links | Resources:Contacting Knowledge on the Go: picollaboratives@vizientinc.com   Subscribe Today! Apple Podcasts Spotify Android RSS Feed

Mortality is often viewed as a key indicator of the quality of care in a healthcare organization, and something that most organizations are working to improve upon. Through Vizient's work with national organizations all working to improve mortality, key lessons learned have emerged that can help organizations improve mortality within their facilities. Shannon Hale Senior PI Director of Performance Improvement Programs at Vizient joins host Nicole Spatafora, AVP, Performance Improvement, Vizient, to discuss mortality improvement.   Guest:Shannon HaleSenior PI Program Director, Performance Improvement ProgramsVizient Host:Nicole SpataforaAVP, Performance ImprovementVizient   Show Notes: [00:47 – 02:48] Why it is so important that healthcare facilities look at mortality [02:49 – 04:24] Getting C-Suite buy in [04:25 – 07:36] How organizations can get their frontline engaged [07:37 – 08:58] What happens if you don't have engagement at the C-suite level or frontline level [08:59 – 10:55] Sustaining change [10:56 – 12:15] PI Mortality future plans   Links | Resources:Contacting Knowledge on the Go: picollaboratives@vizientinc.com   Subscribe Today! Apple Podcasts Spotify Android RSS Feed

Value analysis empowers health systems to make strategic, evidence-based decisions to optimize patient outcomes and reduce costs. Host LaTammy Marks and guest Nicole Schmidt talk about the power of value analysis in healthcare. Nicole shares how her team built a structured process that emphasizes stakeholder engagement, data integration, and continuous improvement at the University of Kansas Health System.   Guest speaker:Nicole Schmidt System Assistant DirectorThe University of Kansas Health System Host:LaTammy Marks, MBA, BSN, RNSenior PI Program Director, Performance Improvement ProgramsVizient   Links | Resources:Contacting Knowledge on the Go: picollaboratives@vizientinc.com   Show notes: [ 00:44 – 01:26] Why value analysis has been top-of-mind for The University of Kansas Health System[01:27 – 02:20] Why it’s important for The University of Kansas Health System to participate in Vizient Value Analysis Benchmarking Survey[02:21 – 03:57] Gaining buy-in from leadership when initially implementing your Value Analysis program?[03:58 – 06:09] How The University of Kansas Health System goes beyond price and manage and analyze data to support value analysis decisions[06:10 – 07:37] Lessons Learned in The University of Kansas Health System Value Analysis Program[07:38 – 10:24] Notable achievements related to The University of Kansas Health System’s Value Analysis Program[10:25 – 11:52] Number one thing Nicole would share with organizations on how they can get started on focusing on value analysis more[11:53 – 13:10] What is next for The University of Kansas Health System Value Analysis Program   Subscribe Today! Apple Podcasts Spotify Android RSS Feed

Patient immobility can lead to serious complications such as muscle loss, blood clots, depression and loss of independence. However, without proper training and support, many healthcare workers feel it is unsafe to mobilize patients. Host Laura Hoffman is joined by Nancy McGahn, enterprise safety mobility manager at Intermountain Health, to discuss "Mobility is Medicine." They explore how the Safe Mobility Program integrates fall prevention, safe patient handling, and mobility strategies to improve outcomes.    Guest speaker:Nancy McGann PT, CSPHP, CPPSEnterprise Manager of Safe MobilityFall Prevention, Safe Patient Handling & MobilityIntermountain Health Host:Laura Hoffman DNP, MSN, RN, CPHQSenior Program Director, Performance Improvement ProgramsVizient   Links | Resources:Contacting Knowledge on the Go: picollaboratives@vizientinc.com   Show notes: [01:25] – Exploring the risks to both caregivers and patients when mobility isn't executed safely and properly. [02:00] – The fears around mobilizing patients and highlighting the knowledge gaps that often fuel those fears.[03:11] – Not moving patients can increase their risk of falling.[04:42] – Introducing the three-part cycle of a successful mobility program.[06:26] – Building fall prevention care plan matters when working with patient goals [08:29] – Supporting staff beyond physical and occupational therapy to feel confident in moving patients.[09:53] – The unique mobility challenges in the ICU and why early movement is critical to patient recovery. [10:39] – The Bedside Mobility Tool empowers nurses with the right technology and confidence to mobilize patients safely.[11:18] – Reviewing key performance indicators (KPIs) and program data to measure the impact and success of the mobility initiative.   Subscribe Today! Apple Podcasts Spotify Android RSS Feed

Hospital mergers and acquisitions can be both transformative and complex, requiring careful alignment and integration of systems. In this episode, host Thomas Sauls speaks with Ed Moore, President of UMass Memorial Harrington Hospital, and Eric Alper, Chief Quality and Clinical Informatics Officer at UMass Memorial Health, about the successful acquisition of Harrington Hospital. They share insights into the integration process, from transitioning to a unified electronic health record system to enhancing financial and quality performance while preserving organizational culture and community-focused care.   Guest speakers:Ed Moore President, UMass Memorial – Harrington Hospital   Eric Alper MDChief Quality Officer and Chief Clinical Informatics OfficerUMass Memorial Health   Host:Thomas SaulsFellow, Performance Improvement ProgramsVizient   Links | Resources:Contacting Knowledge on the Go: picollaboratives@vizientinc.com   Show notes: [0:51] Driving forces behind the merger of Harrington Hospital and UMass Memorial [3:05] Aligning the mission and vision as a key reason for the merger [04:51] Preserving the local leadership and culture during the acquisition [7:05] Key operational challenges and strategies used to align hospital systems post-merger[09:10] How patient care improves with data and metrics[10:55] Best practices for ensuring a smooth transition and integration between the two systems[13:13] Improvements to the systems six to twelve months after the merger[15:32] Balancing autonomy with integration—how hospitals can maintain local identity and control[16:50] Examples of how systemness can benefit patients and staff[18:12] Giving up independence and benefits of integrating [19:10] Being entity focused and centralized to deliver across the entire system    Subscribe Today! Apple Podcasts Spotify Android RSS Feed

Workplace violence in ambulatory care settings presents unique challenges due to open access, isolated locations and limited security resources. Jennifer Rodgers, Chief Nursing Officer at UCHealth University of Colorado Hospital, speaks to our host, Maha Siddiqui, about effective strategies for preventing and managing risks. Jennifer shares her experience developing key interventions, including AI-driven communication tools and her role supporting both staff and patients.    Guest speaker:Jennifer Rodgers, DNP, ACNP-BC, FAANPChief Nursing Officer Assistant Professor, Pulmonary/Critical Care MedicineUniversity of Colorado Hospital UC Health    Host:Maha SiddiquiFellow, Performance Improvement ProgramsVizient   Links | Resources:Contacting Knowledge on the Go: picollaboratives@vizientinc.com Jennifer Rodgers: Jennifer.Rodgers@uchealth.org   Show notes: [0:55] Ambulatory care includes in-person, electronic, and phone interactions, each with unique workplace violence challenges[2:49] Advocating for patients and staff helps improve safety and understanding[3:30] Behavioral Emergency Response Team (BERT) model created for rapid response strategies to manage crises [5:37] Scripting and decision tools help the staff handle patient aggression [7:05] AI filters supports de-escalation and strengthens staff boundaries[8:58] Analyzing frontline cases helps identify causes and improve patient support[10:16] A workplace safety toolkit provides triage protocols and de-escalation strategies   Subscribe Today! Apple Podcasts Spotify Android RSS Feed

In this episode Dr. Lauren Williams, Patient Safety Manager at AHN Wexford Hospital, shares valuable insights from her hospital's efforts to improve sepsis care. Speaking with host Shannon Hale, Lauren highlights the critical need for enhanced compliance with SEP-1 sepsis care bundles, tackling challenges like high readmission rates and resource constraints. She discusses innovative strategies, such as providing real-time feedback to emergency departments and inpatient teams to drive improvement.    Guest speaker:Lauren Williams, DNP, MA, RN, NE-BCPatient Safety ManagerAHN Wexford Hospital   Host:Shannon Hale, MHA, RN, CPHQSenior program Director, PI ProgramsVizient   Show Notes: [1:12] Dr. Lauren Williams discusses entering Vizient’s Performance Improvement Collaborative to understand how other healthcare systems are addressing sepsis challenges [1:59] Goals for joining the collaborative and information shared across the board [3:13] The importance of using data to improve outcomes for sepsis patients and how it leads to meaningful process changes [4:35] Dr. Williams explains how her hospital was able to overcome significant barriers and navigate challenges despite working with limited resources [5:13] Celebrating some of the greatest successes, including improved compliance, reduced readmission rates and lower mortality rates   Links | Resources:Contacting Knowledge on the Go: picollaboratives@vizientinc.com Dr. Lauren Williams’ email: Lauren.Williams2@ahn.org    Subscribe Today! Apple Podcasts Spotify Android RSS Feed

More than 200 medical journals identified climate change as the greatest global threat.  In this podcast, UW Medicine describes how focusing on environmental sustainability improved their vendor selections, supply chain flow, patient care and saved them hundreds of thousands of dollars.   Guest speakers: Tara T. Biss, MBA, CSFAValue Analysis Portfolio Manager, Strategic SourcingUW Medicine Supply Chainbisst@uw.edu   Gabriella HenkelsSustainability and Waste Manager, Essential Services Harborview Medical Center   Louise Simpson, MHAAssociate Vice President, Clinical IntegrationOffice of the President, UW Medicine Hospitals & Clinicsljws@uw.edu    Host: LaTammy Marks, MBA, BSN, RNSenior PI Program DirectorPerformance Improvement ProgramsVizient   Show Notes: [1:34] UW Medicine’s green team and their purpose [3:45] Determining environmental sustainability opportunities [6:00] What teams to include and how to get leadership buy-in [7:45] Establishing goals [8:30] Environmental sustainability success stories [12:50] Lessons learned   Links | Resources: Contacting Knowledge on the Go: picollaboratives@vizientinc.com To learn more about Vizient’s Environmental Sustainability program contact: ES@vizientinc.com Another podcast on this same topic: Go Green: Why your healthcare system should be engaged in environmental sustainability: https://knowledgeonthego.podbean.com/?s=go%20green   Subscribe Today! Apple Podcasts Spotify Android RSS Feed

Hospitals are in the business of improving care and want to keep patients safe and have a satisfied workforce. More creative staffing models are emerging, and hospitals are focusing on more advanced training of non-licensed nursing personnel (unlicensed associates) to perform tasks previously relegated to nurses. Nurses have the capability and responsibility to delegate. With effective teamwork, patient outcomes can improve as nurses are freed to work at the highest level of their education and experience.   Guest speaker:Michelle Davis, MSN, BPS, RN, CMSRNAssistant Vice President, Medical ServicesUnity Health   Host:Amber Hanser, MHA, CPHQSenior Program DirectorPerformance Improvement ProgramsVizient   Show Notes: [01:21] Nursing Operations at Unity Health [02:00] Comprehensive delegation training: components and oversight [03:50] Putting the training program together [05:41] Tools and sessions [08:07] Advice to other organizations about nurse delegation   Links | Resources: Contacting Knowledge on the Go: picollaboratives@vizientinc.com Amber’s email: amber.hanser@vizientinc.com Michelle’s email: michelle.davis@unity-health.org   Subscribe Today! Apple Podcasts Spotify Android RSS Feed

Chronic illnesses present a significant challenge to our healthcare system, straining resources and impacting patient quality of life. One innovative approach to tackling this issue is the community health worker model, a strategy that empowers individuals to take control of their health and navigate complex healthcare systems more effectively. Today, we are exploring the creation of the model and how to create sustainability. Vanessa Saylor, systems director of health equity at Main Line Health in Philadelphia joins us to discuss her work on building the community health worker model.   Guests: Vanessa Saylor, Ed.D, MSW, LSW, CCM System Director, Health Equity Main Line Health   Host: Margaret Rudisill, RN, BSN, MS-HQS Senior PI Program Director Vizient   Show Notes: [01:21 – 02:24]  The moment Vanessa realized that a community health worker model could make a significant difference in managing chronic illnesses [02:25 – 03:58]  Gaining buy-in from stakeholders [03:59 – 05:23]  Initial challenges you faced when trying to implement the community health worker model and overcoming them [05:24 – 07:17]  Most effective strategies fostering trust between the community health worker and the patients [07:18 – 08:32]  Data collected and analyzed to demonstrate the worth and sustainability of the program [08:33 – 09:47]  Advice for other organizations looking to build a successful community health worker model   For more information, email picollaboratives@vizientinc.com   Subscribe Today! Apple Podcasts Spotify Android RSS Feed

The pharmacy revenue cycle is a multi-phase continuous process, which requires ongoing collaboration across many disciplines. The process starts at pre-registration and continues through payment reconciliation. Steven Loborec, associate director of Pharmacy at the Ohio State University Wexner Medical Center joins host Jim Lichauer to discuss the details of his program.   Guest:Steven Loborec, PharmDAssociate Director of PharmacyThe Ohio State University Wexner Medical Center   Moderator:Jim Lichauer, PharmD, BCPS, FASHPSenior PI Program Director, PharmacyVizient  Show Notes: [00:45 – 02:34] Overview of pharmacy revenue cycle process and areas where tOSU Wexler Medical Center is engaged [02:35 – 04:10] Addressing the Charge Master [04:11 – 09:14] Finding new and additional revenue streams [09:15 – 13:31] Identifying medications or sites of care opportunities that generate greatest margins [13:32 – 14:14] Lessons learned   Links | Resources: Contacting Knowledge on the Go: picollaboratives@vizientinc.com   Subscribe Today! Apple Podcasts Spotify Android RSS Feed

Healthcare organizations across the nation strive to become highly reliable organizations.  Vizient defines an high reliability organization as an organization that has experienced significant success in avoiding harm within an environment of high complexity and risk.  This podcast discusses strategies and emerging practices identified in Vizient’s high reliability culture of safety collaborative.  Joining in the discussion to share their insights on how to improve your health organization’s culture of safety is collaborative participant, Caryn Douma, Corporate Director of Patient Safety Strategy from the University of Pennsylvania Health System and Michael Leonard, Senior Principal at Vizient and an High Reliability expert.      Speakers: Caryn Douma, MS, RN, CPPSCorporate Director of Patient Safety StrategyUniversity of Pennsylvania Health System   Michael Leonard, MDSenior PrincipalVizient Host: Marilyn Sherrill, RN, MBASenior Program Director, Performance Improvement ProgramsVizient   Show notes: [2:08] Essential elements for High Reliability [5:00] Senior leader engagement and feedback [7:00] How to close the loop with frontline staff at a large, comprehensive, academic medical center [8:30] Making leadership rounds meaningful and positive [11:40] Personal accountability and teamwork helps with the patient care tasks reliably getting done [13:36] How to set your staff up for success rather than punishing them for results that didn’t come out as intended [[14:25] Creating a culture where staff feel comfortable speaking out [17:45] Psychological safety   Links | Resources: Contacting Knowledge on the Go: picollaboratives@vizientinc.com   Subscribe Today! Apple Podcasts Spotify Android RSS Feed

Imagine the stress of returning to school, following a psychiatric hospitalization for the pediatric patient, their family and caregivers. Dr. Sarah Edwards, director for the Division of Child and Adolescent Psychiatry and Courtney Vaughn, school transition Specialist at the University of Maryland join join host Laura Hoffman, Sr. Performance Improvement Program Director, to explain how their school transitions program helps these patients and families adjust to that transition.   Guests:Sarah Edwards, DODirector for the Division of Child and Adolescent PsychiatryUniversity of Maryland   Courtney Vaughan, MSW, LCSW-C School Transition Specialist University of Maryland   Moderator:Laura Hoffman, DNP, MSN, RN, CPHQ PI Program DirectorVizient   Show Notes: [00:52 – 02:54]  Overview of the school transitions program [02:55 – 03:55]  What is a family connector and how they provide emotional support [03:56 – 05:30]  Program elements that help youth to stay on track [05:31 – 07:57]  Impressive outcomes of this program [07:58 – 09:16]  What this program has meant to them from a personal or a professional standpoint   Links | Resources: Contacting Knowledge on the Go: picollaboratives@vizientinc.com   Subscribe Today! Apple Podcasts Spotify Android RSS Feed

Artificial Intelligence has been helping improve healthcare for years, but just recently, there has been a seismic shift in capability, buy-in and attention. Healthcare systems across the country are looking into safely and effectively using AI to improve observed mortality. On this episode, we examine how Intermountain Health is effectively using AI for their patients.   Guest speaker: Sathya Vijayakumar, MS, MBA Senior Manager, Clinical Operations Intermountain Health   Moderator: Shannon Sullivan, MHA Fellow Performance Improvement Vizient   Show Notes: [01:22] Opportunity to benchmark observed mortality [02:11] Using AI to track observed mortality [06:16] Details on the process used at Intermountain Health [08:37] How Intermountain piloted and fostered adoption of the initiative – outcomes [12:09] Barriers to implementation [13:43] Will never replace clinical judgment [14:43] Recommendations and takeaways [07:02] Next steps   Links | Resources: Contacting Knowledge on the Go: picollaboratives@vizientinc.com Shannon’s email: shannon.sullivan@vizientinc.com Sathya’s email: Sathya.Vijayakumar@imail.org   Subscribe Today! Apple Podcasts Spotify Android RSS Feed

Hospital-acquired infections affect every health organization. These infections may be caused by a variety of pathogens including bacterial, viruses, fungi and parasites. They can lead to increased morbidity, mortality and healthcare costs. Joining us to discuss their efforts to reduce hospital-acquired infections at SSM Health are Dr. Shephali Wulff, System Vice President of Quality and Safety and Chief Quality Officer and Chris Zirges, System Director of Infection Prevention.   Guest speakers:Shephali Wulff, DOSystem Vice President of Quality and Safety, Chief Quality OfficerSSM Health Chris Zirges, DNP, APRN-BC, CIC, FAPICSystem Director of Infection PreventionSSM Health  Host:Courtney Furrow-White, MPM, RNSenior PI Program DirectorVizient    Show Notes: [:56] SSM Health infection prevention overview [1:35] Current infection disease collaboration between four teams: infection disease physicians, infection prevention, microbiology and infection disease pharmacists [2:43] Partnering with continuous improvement team to put hospital-acquired infection guidelines into a change package [3:05] Over a span of two years, efforts led to 60% infection reduction for three targeted infections [3:20] Challenges with standardizing the work [4:15] Standardizing process structure and change framework [7:00] Process checks to support freezing and/or unfreezing behavior for validity and sustainability [10:00] Training modules and tools [11:45] Focus strategy for monitoring and reducing other hospital-acquired infections   [14:40] Different processes are needed for patients that are entering care in different ways: i.e., elective vs emergent surgery vs. in-patient surgery [15:20] Lessons learned   Links | Resources: For more information: picollaboratives@vizientinc.com   Subscribe Today! Apple Podcasts Spotify Google Podcasts Android RSS Feed  

Sepsis has long been a challenge for healthcare organizations. It is a leading cause of morbidity, readmissions and mortality. As a reaction to an infection, sepsis can spread quickly, progress to septic shock and eventually shut down organ systems. Catching it early is a priority and the basis for much of a hospital’s approach to the disease. This episode features a healthcare expert who shares her organization’s approach to sepsis, as part of a Vizient collaborative, that has resulted in significant reduction in the disease.   Guest speaker:Leanne Bonds, MSN, RN, CPHQDirector of Quality and Patient SafetyUF Health Shands Hospital   Host:Shannon Hale, MHA, RN, CPHQPerformance Improvement Program DirectorVizient   Show Notes: [01:14] Rationale for participating in the collaborative [01:53] Goal of participation [02:23] Increasing compliance with the sepsis order set [03:11] Use of sepsis sidebar [04:06] Barriers to implementation [04:46] Outcomes from collaborative [05:45] A takeaway from the collaborative [07:02] Next steps   Links| Resources: Contacting Knowledge on the Go: picollaboratives@vizientinc.com Shannon’s email: shannon.hale@vizientinc.com Leanne’s email: lbon0001@shands.ufl.edu CDC sepsis website: https://www.cdc.gov/sepsis/what-is-sepsis.html   Subscribe Today! Apple Podcasts Spotify Google Podcasts Android RSS Feed

Navigating patient-initiated portal communication to create better experiences for patients is a national priority for healthcare systems.  The goal of the patient-initiated portal communication project collaboration between Vizient and the Association of American Medical Colleges (AAMC) is to understand the different ways that health systems are responding to patient-initiated portal communication, and the usage of e-visits, and its impact on the Quintuple AIM, equity, quality, patient experience, care team experience and cost. By learning the pros and cons of communication through the electronic patient portals, health systems can create better messaging and clarity for patients. Danielle Carder, Senior Program Specialist from AAMC, joins host Courtney Furrow-White to share their collaborations on patient-initiated portal communication.  Each share statistics, challenges and results from their findings and how organizations and patients are impacted.   Guest speakers: Danielle Carder MSc Senior Program Specialist, Access & Clinical Innovations Association of American Medical Colleges   Host: Courtney Furrow-White, MPM, RN Senior PI Program Director Vizient   Show Notes: [1:38] Partnership between Vizient and AAMC to understand how health systems respond to patient initiated portals [2:34] Analyzing the billing data of 78 clinical practices [3:25] Members survey compiling data from equity, ROI to provider and patient satisfaction [5:45] The challenges health care organizations face with e-visits, and managing perceptions of care [7:33] Measuring feedback and engagement around the value of patient portals [10:58] Active education and communication with patients on best ways to access care [12:51] The operational workflows implemented to ease conversations about visit type [14:34] Concerns from patients about billing and processing   Subscribe Today! Apple Podcasts Spotify Google Podcasts Android RSS Feed