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ITIL in the Trenches Podcast Series
Interface Technical Training
7 episodes
9 months ago
Quick and efficient audio tips, tricks, solutions and stories from Mark Thomas, ITIL instructor at Interface Technical Training with over 20 years of professional experience, spanning leadership roles from Datacenter CIO to Management and IT Consultant.
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Technology
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Quick and efficient audio tips, tricks, solutions and stories from Mark Thomas, ITIL instructor at Interface Technical Training with over 20 years of professional experience, spanning leadership roles from Datacenter CIO to Management and IT Consultant.
Show more...
Technology
Episodes (7/7)
ITIL in the Trenches Podcast Series
07: Risk management
Risk management
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5 years ago
8 minutes 35 seconds

ITIL in the Trenches Podcast Series
06: The really right way to close a problem ticket
The really right way to close a problem ticket
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5 years ago
4 minutes 24 seconds

ITIL in the Trenches Podcast Series
05: Release management vs. Deploy management
Release management vs. Deploy management
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5 years ago
2 minutes 54 seconds

ITIL in the Trenches Podcast Series
04: Incidents and requests...Not the same!
Incidents and requests...Not the same!
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5 years ago
3 minutes 4 seconds

ITIL in the Trenches Podcast Series
03: New features in the latest ITIL 4 release
New features in the latest ITIL 4 release
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5 years ago
2 minutes 54 seconds

ITIL in the Trenches Podcast Series
02: The four dimensions of ITIL 4
The four dimensions of ITIL 4
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5 years ago
6 minutes 11 seconds

ITIL in the Trenches Podcast Series
01: Can problem tickets be projects in ITIL?
In this episode, Mark Thomas describes how problem tickets can be treated as projects in ITIL!
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5 years ago
2 minutes 40 seconds

ITIL in the Trenches Podcast Series
Quick and efficient audio tips, tricks, solutions and stories from Mark Thomas, ITIL instructor at Interface Technical Training with over 20 years of professional experience, spanning leadership roles from Datacenter CIO to Management and IT Consultant.