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INNsider Tips
Gerry MacPherson
65 episodes
8 months ago
Welcome to INNsider Tips.
These will be short, bite-size weekly podcasts that are designed to help you, independent hotel, resort, inn bed & breakfast etc. owners and managers grow your property’s success. Many of the tips I will be sharing come from decades of experience and the achievement of established larger brands. To take advantage, make sure to subscribe.
You will be able to find them by signing up at keystonehpd.com, YouTube and the INNsider Tips Podcast.
Show more...
How To
Education
RSS
All content for INNsider Tips is the property of Gerry MacPherson and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Welcome to INNsider Tips.
These will be short, bite-size weekly podcasts that are designed to help you, independent hotel, resort, inn bed & breakfast etc. owners and managers grow your property’s success. Many of the tips I will be sharing come from decades of experience and the achievement of established larger brands. To take advantage, make sure to subscribe.
You will be able to find them by signing up at keystonehpd.com, YouTube and the INNsider Tips Podcast.
Show more...
How To
Education
Episodes (20/65)
INNsider Tips
How to Overcome Objections When Upselling | INNsider Tips-065
Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about How to Overcome Objections When Upselling.

Before I let you go, I wanted to tell you we’ll be taking a short hiatus and this will be our last episode until mid-September.

No. we are not taking a tour of Europe or running away to a secluded tropical island.

We’ve been listening and are going to be revamping Keystone Hospitality Property Development.

While you are hopefully enjoying your summer or for those of you in the southern hemisphere, winter, we’ll be working to make Keystone HPD even better for you.

I’ll send the occasional notes to let you know how things are going and about the relaunching plans. And before you know it, we’ll be back.

Bigger and better than ever.

Thank you for all your past support, and we look forward to being even a more valuable resource for you in the future.

See you soon.

Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …
https://keystonehpd.com/how-to-overcome-objections-when-upselling-innsider-tips-065

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

Check out all our amazing courses
https://courses.keystonehospitalitydevelopment.com/
Show more...
2 years ago
5 minutes

INNsider Tips
The Mechanics of Upselling | INNsider Tips-064
Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about The Mechanics of Upselling.

Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …
https://keystonehpd.com/the-mechanics-of-upselling-innsider-tips-064

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

Check out all our amazing courses
https://courses.keystonehospitalitydevelopment.com/
Show more...
2 years ago
3 minutes

INNsider Tips
How to Upsell at Your Property | INNsider Tips-063
Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about How to Upsell at Your Property.

Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …
https://keystonehpd.com/how-to-upsell-at-your-property-innsider-tips-063

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

Check out all our amazing courses
https://courses.keystonehospitalitydevelopment.com/
Show more...
2 years ago
3 minutes

INNsider Tips
How to Respond to Negative Reviews | INNsider Tips-062
Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about How to Respond to Negative Reviews.

Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …
https://keystonehpd.com/how-to-respond-to-negative-reviews-innsider-tips-062

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

Check out all our amazing courses
https://courses.keystonehospitalitydevelopment.com/
Show more...
2 years ago
3 minutes

INNsider Tips
How to Handle Negative Reviews | INNsider Tips-061
Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about How to Handle Negative Reviews.

Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …
https://keystonehpd.com/how-to-handle-negative-reviews-innsider-tips-061

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

Check out all our amazing courses
https://courses.keystonehospitalitydevelopment.com/
Show more...
2 years ago
3 minutes

INNsider Tips
The Most Common Hospitality Property Complaints | INNsider Tips-060
Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about The Most Common Hospitality Property Complaints.

Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …
https://keystonehpd.com/the-most-common-hospitality-property-complaints-innsider-tips-060

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

Check out all our amazing courses
https://courses.keystonehospitalitydevelopment.com/
Show more...
2 years ago
4 minutes

INNsider Tips
Tips For When Guests are Complaining | INNsider Tips-059
Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about Tips For When Guests are Complaining.

Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …
https://keystonehpd.com/tips-for-when-guests-are-complaining-innsider-tips-059

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

Check out all our amazing courses
https://courses.keystonehospitalitydevelopment.com/
Show more...
2 years ago
4 minutes

INNsider Tips
Training Employees To Ask For Complaints | INNsider Tips-058
Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about Training Employees To Ask For Complaints.

Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …
https://keystonehpd.com/training-employees-to-ask-for-complaints-innsider-tips-058

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

Check out all our amazing courses
https://courses.keystonehospitalitydevelopment.com/
Show more...
2 years ago
4 minutes

INNsider Tips
How to Get Guests to Tell You Their Complaints | INNsider Tips-057
Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about How to Get Guests to Tell You Their Complaints.

Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …
https://keystonehpd.com/how-to-get-guests-to-tell-you-their-complaints-innsider-tips-057

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

Take advantage of the Courses May Sale
https://courses.keystonehospitalitydevelopment.com/
Use code – celebrate50

That’s today's INNsider tips.

Until next time, have a fun day.
Show more...
2 years ago
3 minutes

INNsider Tips
How to Handle Customer Complaints | INNsider Tips-056
Welcome to INNsider Tips.

In today’s INNsiderTip, I will talk about How to Get Guests to Tell You Their Complaints.

Continue watching, reading or listening, and I'll share some other ideas we have seen …
https://keystonehpd.com/how-to-handle-customer-complaints-innsider-tips-056

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

Take advantage of the Courses May Sale
https://courses.keystonehospitalitydevelopment.com/
Use code – celebrate50

That’s today's INNsider tips.

Until next time, have a fun day.
Show more...
2 years ago
3 minutes

INNsider Tips
More Ways to Surprise Guests | INNsider Tips-055
Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about More Ways to Surprise Guests.

In the last INNsider Tips episode #54, I talked about ways to surprise guests.

Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …
https://keystonehpd.com/more-ways-to-surprise-guests-innsider-tips-055

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Take advantage of the Courses May Sale https://courses.keystonehospitalitydevelopment.com/
Use code - celebrate50

Did you get your copy of the “How to Improve Your Hospitality Properties Success” e-book?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.
Show more...
2 years ago
4 minutes

INNsider Tips
Ways to Surprise Your Guests | INNsider Tips-054
Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about Ways to Surprise Your Guests.

Continue watching, reading or listening, and I'll, and I'll share ways to surprise your guests …
https://keystonehpd.com/ways-to-surprise-your-guests-innsider-tips-054

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” e-book?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

Take advantage of the Courses May Sale https://courses.keystonehospitalitydevelopment.com/ Use code - celebrate50

That’s today's INNsider tips.

Until next time, have a fun day.
Show more...
2 years ago
2 minutes

INNsider Tips
More Ways to Empathize with Your Guests | INNsider Tips-053
Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about More Ways to Empathize with Your Guests.

In the last INNside Tips episode #52, I shared six ways to empathize with your guests.

Continue watching, reading or listening, and I'll give you seven more ways you can use to empathize with your guests …
https://keystonehpd.com/more-ways-to-empathize-with-your-guests-innsider-tips-053

Sign up for INNside Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” e-book?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNside tips.

Until next time, have a fun day.
Show more...
2 years ago
4 minutes

INNsider Tips
How to Empathize with Your Guests | INNsider Tips-052
Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about How to Empathize with Your Guests.

A great hospitality property employee is one who has the ability to be compassionate.
To empathize with your guests.

Continue watching, reading or listening, and I'll, and I'll share tips you can use to empathize with your guests …
https://keystonehpd.com/how-to-empathize-with-your-guests-innsider-tips-052

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” e-book?https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.
Show more...
2 years ago
4 minutes

INNsider Tips
Is Your Customer Service Working | INNsider Tips-051
Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about Is Your Customer Service Working.

Is there a way to tell if your customer service is working?

Continue watching, reading or listening, and I'll and I'll explain …
https://keystonehpd.com/is-your-customer-service-working-innsider-tips-051

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” e-book?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.
Show more...
2 years ago
3 minutes

INNsider Tips
How to Enhance Your Business | INNsider Tips-050
Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about How to Enhance Your Business.

Operating a successful hospitality property just got easier.

You’re a heartbeat away from the crucial training, advice & support you need to plan, create & grow a prosperous and rewarding, hotel, resort, inn or bed & breakfast.

Does any of this sound familiar?

You have a great idea for a hospitality property, but don't know where to start or how to turn it into a real plan…

You've spent countless hours working your business, but your organizational structure is lacking, and you’re tired of having to do everything yourself…

Your employees are not living up to your standards and the good ones leave…

Your marketing is not working as it should, and you’re not reaching your target audience…

You feel you’re a step or two behind your competition…

If any of these things ring true, then you already know what a minefield it can be trying to get quality advice & support.

Continue watching, reading or listening, and I'll and I'll explain …
https://keystonehpd.com/how-to-enhance-your-business-innsider-tips-050

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.
Show more...
2 years ago
2 minutes

INNsider Tips
Policy for Using Hotel Telephone | INNsider Tips-049
Welcome to INNsider Tips.

In today’s INNsider Tips, I will talk about Policy for Using Hotel Telephone.

This may sound like a strange concept to some, but there are still properties that use phones.

Why?

Continue watching, reading or listening, and I'll and I'll explain …
https://keystonehpd.com/policy-for-using-hotel-telephone-innsider-tips-049

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider Tips.

Until next time, have a fun day.
Show more...
2 years ago
6 minutes

INNsider Tips
Improving the Work Atmosphere | INNsider Tips-048
Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about Improving the Work Atmosphere.

Enhancing the work atmosphere, how can you do this? You can start by having fun.

Continue watching, reading or listening, and I'll share examples of other things you could try…
https://keystonehpd.com/improving-the-work-atmosphere-innsider-tips-048

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.
Show more...
2 years ago
5 minutes

INNsider Tips
Dealing With Emotions On The Job | INNsider Tips-047
Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about Dealing With Emotions On The Job.

Being friends with your employees is great, letting them know they can talk to you at any time is very important, but what is also very important is that you're the boss. You are running a business, this is your livelihood; you have to be professional.

With any independent operation and different personalities, this can be really difficult.

Continue watching, reading or listening, and I'll share techniques to deal with different personalities …
https://keystonehpd.com/dealing-with-emotions-on-the-job-innsider-tips-047

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.
Show more...
2 years ago
4 minutes

INNsider Tips
Employee Responsibility | INNsider Tips-046
Welcome to INNsider Tips.

In today’s INNsider Tip, I will talk about Employee Responsibility.

If you have utilized the proper hiring process and have incorporated step-by-step and ongoing training, then it should be obvious to your employees that you have a vested interest in them. At this point, employees should have invested interest in your property.

Don't stop there.

Continue watching, reading or listening, and I'll share more ways to deal with emotions …
https://keystonehpd.com/employee-responsibility-innsider-tips-046

Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips

Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//how-to-improve-your-hospitality-propertys-success

To find your best group option visit
https://keystonehospitalitydevelopment.com/private-groups

That’s today's INNsider tips.

Until next time, have a fun day.
Show more...
2 years ago
4 minutes

INNsider Tips
Welcome to INNsider Tips.
These will be short, bite-size weekly podcasts that are designed to help you, independent hotel, resort, inn bed & breakfast etc. owners and managers grow your property’s success. Many of the tips I will be sharing come from decades of experience and the achievement of established larger brands. To take advantage, make sure to subscribe.
You will be able to find them by signing up at keystonehpd.com, YouTube and the INNsider Tips Podcast.