In this episode, John is in conversation with Richard Drennan, Business Continuity and Crisis Response Manager at flydubai. He started his aviation career on the ground with Menzies Aviation before holding roles within Titan Airways and British Airways in the U.K. In 2014 he joined flydubai within their Network Control Centre following his original discipline of Operations Control/Flight Dispatch. Since then, he has progressed and held roles in Airport Services and Safety before being tasked heading up Business Continuity & Emergency Response for the Organisation. In addition to these roles, Rick hold the position of Emergency Response Director and is a member of the company Threat Assessment Group.  01:17 You mentioned the Dubai floods last year was a black swan event. But what if these are more regular occurances due to the changing climate patterns? 04:56 In Terms of decision making in critical situations or times of crisis - how do you think leadership styles influence the outcome of a crisis? 06:12 A crisis isn't the time to be developing relationships... 08:30 Rick, what advice would you give to organisations who are looking to build stronger crisis management frameworks? 14:47 What have you learnt by working in your profession that you may have adopted as a standard working practice or perhaps you even use it in your personal life?

In this episode, John is in conversation with Richard Drennan, Business Continuity and Crisis Response Manager at flydubai. He started his aviation career on the ground with Menzies Aviation before holding roles within Titan Airways and British Airways in the U.K. In 2014 he joined flydubai within their Network Control Centre following his original discipline of Operations Control/Flight Dispatch. Since then, he has progressed and held roles in Airport Services and Safety before being tasked heading up Business Continuity & Emergency Response for the Organisation. In addition to these roles, Rick hold the position of Emergency Response Director and is a member of the company Threat Assessment Group.  03:34 The most dreadful floods that occurred last year, April 17th, 2024 in Dubai. How was flydubai affected?07:46 In a way did we contribute to an overloaded system?10:23 There wasn't necessarily a model set for this... We suspended our operations and activated our crisis management centre. 12:30 How did you use the  plans and checklists? How did they work for you? What were the lessons learnt?16:00 It's not like volunteers dont get paid because they are worthless, but because they are priceless.

Markus Epner - Head of Academy at F24 AG. Markus possesses a wealth of experience in security and crisis management. In this episode, he is in conversation with - Lorenz Kuhlee, who is a highly experienced IT security professional working with PwC’s Risk & Regulation Team in Germany. His specialties include large-scale data breach investigations, cyber incident response, and digital forensics. At PwC, Lorenz leads technical teams through complex cases and brings expertise in project management, specifically tailored to digital forensics and incident response (DFIR).  In addition to his work at PwC, Lorenz is the co-author of Computer Forensics Hacks, a practical collection of methods, tips, and tricks from computer forensics. 01:14 Once your team is activate, what are the key phases and actions required to mitigate the situation? 02:59 If there's a ransomeware attack on a company, should they pay or not? 09:46 How do you ensure your that your containment meausres do not interefre with the company's ongoing activities? 15:00 Do criminals follow some kind of internal SOP when they attack a company? 18:00 What steps should companies take to ensure that they are well prepared against a cyber attack?

Markus Epner - Head of Academy at F24 AG. Markus possesses a wealth of experience in security and crisis management. In this episode, he is in conversation with - Lorenz Kuhlee, who is a highly experienced IT security professional working with PwC’s Risk & Regulation Team in Germany. His specialties include large-scale data breach investigations, cyber incident response, and digital forensics. At PwC, Lorenz leads technical teams through complex cases and brings expertise in project management, specifically tailored to digital forensics and incident response (DFIR).  In addition to his work at PwC, Lorenz is the co-author of Computer Forensics Hacks, a practical collection of methods, tips, and tricks from computer forensics. 02:30 How should companies communicate internally during the early stage of a crisis/incident? 03:53 What happens if the whole system is compromised and there are no redundant channels for crisis communication? 07:40 What could make a situation worse?  11:34 Should they call the police or that will make the situation worse? 15:35 Communicating with the Attacker - Am I allowed to speak to the cyber criminal?

Markus Epner - Head of Academy at F24 AG. Markus possesses a wealth of experience in security and crisis management. In this episode, he is in conversation with - Lorenz Kuhlee, who is a highly experienced IT security professional working with PwC’s Risk & Regulation Team in Germany. His specialties include large-scale data breach investigations, cyber incident response, and digital forensics. At PwC, Lorenz leads technical teams through complex cases and brings expertise in project management, specifically tailored to digital forensics and incident response (DFIR).  In addition to his work at PwC, Lorenz is the co-author of Computer Forensics Hacks, a practical collection of methods, tips, and tricks from computer forensics. 03:30 If you could describe a cyber incident in three words, what would they be? 06:30 There's only three ways in which you can compromise your computer network 12:48 In your experience, what is the most critical aspect of a company's readiness for engaging a CERT team during an incident? 16:31 I am always saying I can train every company to be like James Bond, 007 - but that also has something to do with the culture and the DNA of the company 17:19 How does a CERT team function and collaborate during an incident?

Alessandro Lazari, critical infrastructure protection, resilience and cyber security expert and former scientific officer at the European Commission Joint research Center, is in conversation with: Philippe Quevauviller who has over three decades of dedicated service to the European Commission. He is a Policy Officer who has played a pivotal role in shaping and advancing policies related to security, crisis management, and disaster response. With a wealth of experience spanning different sectors and a deep understanding of policy intricacies, Philippe continues to be a driving force in shaping Europe's approach to security and crisis management.  01:37 The mediterrinean regions are known for flooding and droughts, in a way may be you're better prepared. But now with climate change these kinds of mediterrinian events are coming north.03:15 About community resilience in general, what do you think will be the main challenges in building resilience in th enext 10 years?08:00 I try to advocate a change in the paradigme of crisis management 08:28 What have you learnt by working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life?

Alessandro Lazari, critical infrastructure protection, resilience and cyber security expert and former scientific officer at the European Commission Joint research Center, is in conversation with: Philippe Quevauviller who has over three decades of dedicated service to the European Commission. He is a Policy Officer who has played a pivotal role in shaping and advancing policies related to security, crisis management, and disaster response. With a wealth of experience spanning different sectors and a deep understanding of policy intricacies, Philippe continues to be a driving force in shaping Europe's approach to security and crisis management.  02:52 Let's talk about disaster risk and resilient societies nowadays. How important is to be prepared and how the EU would like to achieve these goals? 06:12 DG Home, among other initiatives, is running the CERIS (Community for European Research and Innovation for Security). Can you tell us about this initiative and the role of Research in achieving security and resilience? 08:57 We need to open our expertise and recognise that we have to learn from each other 11:08 Most of the important decisions were taken in the evening when we were finally relaxed 11:37 When you talk about Resilience, especially in the last years, do you also consider climate change?

- Navigating Crisis with Analysis & Insight (Part II) John is again in conversation with: Markus Epner - Head of Academy at F24 AG. Markus possesses a wealth of experience in security and crisis management. He served as a Special Forces officer during the Bosnian and Kosovo wars and worked in leadership roles in the corporate sector for over two decades, primarily at Lufthansa and Boehringer Ingelheim. Markus holds degrees in Security and Crisis Management from Kiel and security & crisis studies from the Police Administrative College in Schleswig-Holstein. 02:40: just reading the risk reports isn't enough, if you haven't adjusted yours processes, your crisis management plans, yours BCM olans, you haven't finished the job 06:10: Can you remember our first podcast episode together, where we spoke about virtual crisis management... the pros and cons of it? 08:41: London Stansted airport hosted the F24 Aviation Day this year and they gave a particularly impressive presentation on operational resilience and how they use F24's CIM To access the insights from the F24 Aviation Experience Day in London, click here: https://f24.com/en/f24-aviation-experience-day-2024/

John is again in conversation with: Markus Epner - Head of Academy at F24 AG. Markus possesses a wealth of experience in security and crisis management. He served as a Special Forces officer during the Bosnian and Kosovo wars and worked in leadership roles in the corporate sector for over two decades, primarily at Lufthansa and Boehringer Ingelheim. Markus holds degrees in Security and Crisis Management from Kiel and security & crisis studies from the Police Administrative College in Schleswig-Holstein. 03:00 Why should a resilience manager or a crisis manager who has already a hundred hours of overtime, dealing with severe challenges round the clock read a risk report or even several risk reports?05:29 I am curious Markus, shifting through the mountain of pages, which risk reports have you been pouring over and why are they important?08:30 These reports help us flex our decision making skills and fortify our organisation's resilience10:24 Cyber security and data protection will take centre stage as will the importance of talent  management and climate change adaptions, supply chain risks and the need for a fliexible holistic risk management strategy15:05 That's really impressive exmaple of how regional conflict can have a global impact across continents

Rhianon Ruff has more than 10 years of experience helping Fortune 100 companies navigate Wikipedia. Rhi has contributed to boutique digital agencies during that time, working with countless brands and business leaders to update their Wikipedia entries in line with the site's rules and guidelines. While collaborating with clients, she has recognized a significant knowledge gap about the pivotal role of Wikipedia in safeguarding the digital reputation of brands. Consequently, she has taken proactive measures to elevate awareness about this crucial subject, channeling her expertise into offering insightful books and delivering engaging talks on diverse platforms. 02:30 Rhi, you are an expert who advises companies on working with Wikipedia. Can you tell our audience a bit about how Wikipedia fits into the scheme of crisis communication? 06:02 What are the common mistakes that you see crisis communication professionals frequently committing when handing Wikipedia? 12:54 To sum it up, what do you think businesses are missing out on if they don’t include Wikipedia in their crisis management process and what’s a good place to start? 15:58 What have you learnt by working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life? What have you learnt by working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life? 11:20 What have you learned by working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life?

Jackie Ma is an accomplished mathematician and researcher specializing in applied machine learning. He obtained his MSc and Dr. rer. nat. degrees from the Technical University of Berlin. During his academic journey, he held visiting researcher positions at ETH Zurich, the University of Cambridge, and the University of Hong Kong. In 2017, he joined the Fraunhofer Institute for Telecommunications-Heinrich Hertz Institute, where he currently serves as the head of the Applied Machine Learning Group. Currently, he is heading a project on Artificial Intelligence, commissioned by the German Federal Ministry for Economic Affairs and Climate Action. His team also leads several government funded projects which explore the possibilities of Artificial intelligence in the domains of natural disaster management, healthcare and climate affairs and more." 02:32 You have been working on a project that is funded by the German Ministry for Economics and Climate Affairs where you are building an early warning system to support the German economy. Can you please tell us about the role of AI in this project – how AI can help? 04:54 How does this model cater to specific industries or industry specific needs?06:59 What do think are the opportunities and challenges of an AI based warning system? 09:20 So it looks like AI is going to have a significant role in the Resilience industry – could you please tell us a bit about the current trends and what we can expect in the near future? 11:20 What have you learned by working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life?

- Legal Challenges in the Digital Realm In today's special episode, Nadia Schaff and Daniel Wildmann, who are both from the international law firm, Pinsent Masons, will be addressing the legal consequences of cyber related crisis management. Nadia Schaff advises German and international clients on the implementation of the data protection and data security requirements especially in relation to cyber incidents. In addition Nadia advises on e-commerce topics which involves supporting clients with the planning and implementation of IT projects as well as drafting and negotiating on related software licensing agreements. Daniel advises national and international companies on digital transformation supporting them along the whole journey from digitalizing business processes to implementing new technologies such as cloud or blockchain services. Much of Daniel´s work is advising clients on the implementation and enforcement of data protection and data security requirements along with supporting handling cyber incidents. 03:05 - When it comes to cyber related crisis incidents, there are several repercussions that one must consider from a legal perspective. Can you share with us what those considerations are? 05:33 - How would you typically expect organisations to fulfil that communication to these third parties?07:10 - In regards to the primary stakeholders, who else needs to be identified in such a crisis? 09:26 - How do you think companies can prepare to comply with NIS2 and what are the legal anticipations? 13:26 - What about those international organisations that operate beyond the EU and across multiple borders, how does data protection and GDPR applicability take consideration? 16:23 - How can clients develop crisis management plans that address the notification obligations across this multiple states and jurisdictions while minimising the potential conflicts of interest or legal obligations or challenges? 20:28 - What have you learned by working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life?

In conversation with: Markus Epner - Head of Academy at F24 AG. Markus possesses a wealth of experience in security and crisis management. He served as a Special Forces officer during the Bosnian and Kosovo wars and worked in leadership roles in the corporate sector for over two decades, primarily at Lufthansa and Boehringer Ingelheim. Markus holds degrees in Security and Crisis Management from Kiel and security & crisis studies from the Police Administrative College in Schleswig-Holstein. 3:00 Not everyone is aware of the Bow-Tie method of risk Analysis 4:12 How much crisis management knowledge should a company have to call itself Crisis ready 10:03 Because it is our last podcast of the year, it's worth taking a look at the year so far... what has been the most important events this year for you Markus? 17:30 According to the European Climate Monitoring System, 2023 will be the hottest year on record. Last month broke the previous November heat record and increased the global average temperature to 1.46°C21:53 Experiences from the CSO 360 in Berlin, and ASIS Finland

In conversation with: Markus Epner - Head of Academy at F24 AG. Markus possesses a wealth of experience in security and crisis management. He served as a Special Forces officer during the Bosnian and Kosovo wars and worked in leadership roles in the corporate sector for over two decades, primarily at Lufthansa and Boehringer Ingelheim. Markus holds degrees in Security and Crisis Management from Kiel and security & crisis studies from the Police Administrative College in Schleswig-Holstein. 1:14 In the past we had every few years one crisis, then we had polycrisis... and now we are in the era of primacrisis. 4:23 Markus, what's your view of what's the future of Resilience. 8:15 It's so ridiculous that 50 years after tthe crisis scenario of Apollo 13, people still think that they have to manage crisis with pen and paper. 11:52 Technology increases the ability for collaboration for different divisions in an organisations or different disciplines.

In conversation with: Markus Epner - Head of Academy at F24 AG. Markus possesses a wealth of experience in security and crisis management. He served as a Special Forces officer during the Bosnian and Kosovo wars and worked in leadership roles in the corporate sector for over two decades, primarily at Lufthansa and Boehringer Ingelheim. Markus holds degrees in Security and Crisis Management from Kiel and security & crisis studies from the Police Administrative College in Schleswig-Holstein. 5:01 People were really interested in holistic software solutions. 08:55 There's a hurricane that's come over the BCI world which no longer talks about Business Continuity but about Resilience. 10:57 Innovation Resilience, that is a term I have never heard before - where you are continuously innovating. 15: 30 There's this fear that Resilience is hardly attracting attention anymore because it's so overused

- Key Considerations for Business Compliance Guest Speaker: Dr. Roland Pulfer, Founder of Business-DNA Solutions GmbH and GRC Expert In this episode, we are joined by Dr. Roland Pulfer, a seasoned entrepreneur with over 30 years of experience and a focus on governance, risk, and compliance. The episode revolves around the Supply Chain Act, a regulatory challenge for numerous businesses. Roland sheds light on its global reach, the significant implications for businesses as well as the challenges that might come along, like e.g. complex supply chains, resource constraints within compabies, and the need for comprehensive due diligence. 02:09 Compared to other regulations of the past, how do you see the EU Supply Chain Act? What are its implications and requirements? 04:47 Which companies fall in the scope of the Supply Chain Act? What are the impacts on international companies? 08:15 What are the practical consequences for businesses? 10:45 What obstacles may arise for businesses during the implementation of these guidelines? 13:15 What advice would you give to companies obliged to comply with the Supply Chain Act? 14:40 What have you learned by working in your profession that you may have adopted as a standard practice either in your personal life or perhaps your professional life?

Guest Speaker -Amélie Grangeat, Senior Product Manager, F24, Public Warning Systems Expert & Laurent Arzel, Navigation Project Leader, TELESPAZIO In this episode we are joined by two leading experts, Amelie Grangeat and Laurent Arzel, who will talk about how EWSS is revolutionizing the way we respond to emergencies by leveraging the power of satellite technology. Amelie is a Senior Product Manager at F24 and a Public Warning System Expert. She has appeared on our podcast before as well. She is in conversation with Laurent Arzel who is the Navigation Project Leader from TELESPAZIO. Listen to them talk about how technology is making Public Warning System more effective to cover all kinds of crisis scenarios. 08:42 What are the next steps/obstacles to remove so that this project goes live? 10:38 What have you learned by working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life?

Guest Speaker -Amélie Grangeat, Senior Product Manager, F24, Public Warning Systems Expert & Laurent Arzel, Navigation Project Leader, TELESPAZIO In this episode we are joined by two leading experts, Amelie Grangeat and Laurent Arzel, who will talk about how EWSS is revolutionizing the way we respond to emergencies by leveraging the power of satellite technology. Amelie is a Senior Product Manager at F24 and a Public Warning System Expert. She has appeared on our podcast before as well. She is in conversation with Laurent Arzel who is the Navigation Project Leader from TELESPAZIO. Listen to them talk about how technology is making Public Warning System more effective to cover all kinds of crisis scenarios. 03:46 Could you please present the Galileo constellation and the GNSS signal? 06:26 Is this Galileo signal compatible with all smartphones in Europe? 10:15 Could you please present the Stellar project, its objectives and the consortium? 12:52 Could you please present the Emergency Warning Service by Satellite, its advantages and constraints?

Guest Speaker - Stefanie Hach, Head of Sales & Marketing, F24 Luxembourg Stefanie holds an M. Sc. in Management from the European Business School and has a background in business consulting for digital services with working with many fortune 500 companies. Stefanie joined the F24 in 2017 and since has learned her trade in crisis management at the side of the F24 founder Christian Götz. Stefanie heads the commercial team at F24 Luxembourg and she is responsible for establishing and directing all sales and marketing activities in Luxembourg and also the Netherlands. Stefanie is also a member of the board of Women Cyber Force, an NGO supporting females in the technology industry and aiming to increase the female presence at the field of cyber. 02:21 What are the top trends in cyber risk for the next few years ahead? 03:45 And in regards to the growing trend of internet of things - So if we combine it with the cybersecurity, is it something we need to have a closer look at? 05:50 Why is the female presence in cybersecurity so little today? 07:48 Do you think the cybersecurity industry needs a change for women to become more engaged within opportunities? 08:50 What have you learned by working in your profession that you may have adopted as a standard working practice either in your personal life or perhaps your professional life?

With half of the year gone already and summer in full swing, it's time for a little retrospection!We welcome you to this special episode where we address a very special question - "What have you learned in your profession that you may have adopted in your own standard working practice or in your personal life?" Tune in to hear what profound insights our guest speaker have gained from their profession that have shaped their lives. Featuring in this episode:00:15 Alessandro Lazari, Senior Key Account Manager, F24 AG02:24 Graham Brown, Manager - Crisis and Response, Petrofac Training Services05:28 Cath Kerr, associate fellow of the British Psychological society, a charted counseling psychologist, cofounder of KRTS international06:40 Dr Liz Royle - Director at KRTS International08:55 PhD Robert Mikac, Associate Professor in the field of Political Science,  International author10:20 Moose Mutlow - Family Liaison Officer trainer, Swiftwater Rescue practitioner and author11:26 Heidi Snow, Founder / CEO - AirCraft Casualty Emotional Support Services (ACCESS)