Cyber Risk Unfiltered: Behind the Scenes of Mid-Market Attacks by IB Talk

Jennifer Nuest's passion for vehicles runs deep. On this episode of IB Talk, she shares her motorsports background fuels her approach to managing transportation risks.

In the London market, hundreds of submissions compete for underwriters’ attention every week. What separates the ones that land capacity from the ones that get passed over? According to Kingsley Flynn, Chairman and Non-Executive Director at Fenchurch Broking, it often comes down to the story you tell. In this episode of IB Talk, Gia Snape speaks with Flynn about why packaging a risk is as important as pricing it.

When a policyholder’s vehicle is written off or in for repairs, the claims process becomes a defining decisive moment. Yet, one critical element—replacement vehicle provision—has long suffered from outdated systems, slow response times, and poor customer satisfaction. As expectations evolve and Consumer Duty demands higher standards, insurers must rethink this crucial touchpoint. It’s time to make replacement mobility seamless, sustainable, and stress-free. In this episode of IB Talk, we speak with Leigh Broomhead, Strategic Account Director at Europcar, to explore how a traditionally overlooked part of the claims process is being revolutionised. With over 15 years’ experience in the insurance sector, Leigh shares how Europcar is leveraging automation, electric vehicle infrastructure, and real-time integration to enhance the customer journey—delivering true like-for-like vehicle replacement when it matters most. Key takeaways from this episode: • Why replacement vehicle provision has historically been a major source of claims friction • How customer expectations around convenience and vehicle type have evolved • The game-changing impact of Europcar’s integrated API solution for insurers • The role of real-time communication and digital apps in reducing call centre volume • How Europcar’s electrification strategy supports sustainability goals and Consumer Duty compliance • Concrete results from a major UK insurer: reduced manual processing, faster turnaround times, and improved customer satisfaction scores Ready to learn how modern vehicle replacement can be a brand asset rather than a liability? Listen now to discover how insurers can deliver a faster, smarter, and greener claims experience.

As artificial intelligence rapidly reshapes every corner of the workplace, payroll stands out as one of the most sensitive and high-stakes functions in HR. Accuracy, data security, and compliance are non-negotiable — yet payroll leaders are under constant pressure to improve efficiency and reduce risk. As AI capabilities expand, the big question for employers isn’t if AI should be integrated into payroll processes, but how to do it safely, ethically, and effectively. Understanding this balance is crucial for every HR and payroll professional navigating the future of work. In this insightful episode of HRD Talk, Ben Cartwright speaks with Kylie Baullo, General Manager of ADP for Australia, New Zealand, and Japan, to unpack what AI really means for payroll. Together, they explore the practical ways AI is already improving accuracy, reducing manual errors, and freeing up valuable time — while also addressing the concerns around data privacy, job security, and responsible AI use. Tune in to hear about: - How AI can reduce payroll errors, boost accuracy, and proactively identify data issues - The critical role of data privacy, ethics, and transparency in AI-powered payroll systems - Practical, everyday AI applications that can improve HR and payroll workflows - How businesses can manage employee concerns about AI and automation in the workplace - The importance of combining human judgement with AI-driven insights for better decision-making - The role of “guardrails” in ensuring AI tools support — not replace — people in payroll This conversation will equip you with a grounded, realistic understanding of AI’s role in payroll and how to harness it without compromising what matters most. Tune in to this essential episode of HRD Talk and discover how to safely and smartly integrate AI into your payroll processes today.

In this episode of IB Talk, Lee Anderson, Deputy Group CEO at SRG and Plamedie Molongi, Marketing Assistant at SRG share their insights into insurance can open itself up to a new generation of talent.

Tori Sarmiento of INSTANDA shares how she found her passion in insurance, why she thinks the industry struggles to attract young talent, and what needs to change.

Descartes Underwriting’s Lynn Roehrig discusses the opportunities and challenges facing parametric insurance in Australia and New Zealand. This interview was conducted before Cyclone Alfred.

The construction industry is facing a critical turning point in 2025, with rising insolvencies, labour shortages, and increasing regulatory complexities placing immense pressure on businesses. From extreme weather events to contractual disputes and safety risks, the challenges are mounting—and brokers must stay ahead to provide the right solutions. Understanding these evolving risks is key to ensuring your clients are adequately protected in an unpredictable market. In this episode of IB Talk, we sit down with Kishan Dasan, General Manager of MECON Insurance, and Elise Pretto, Regional Manager of MECON Insurance, to break down the most pressing construction sector challenges and explore the insurance strategies that can help brokers and their clients navigate the shifting landscape. Tune in to hear all about: - The top five challenges facing the construction industry in 2025 - How climate-related risks are reshaping insurance needs and impacting project timelines - Why contractual disputes are on the rise—and how to help clients avoid costly legal battles - The growing role of MGAs and authorised representatives in the insurance landscape Don’t miss this essential conversation for insurance professionals looking to stay competitive in 2025. Tune in now to gain the insights you need to help your clients navigate an increasingly complex construction sector.

Rajni Kapoor transformed her career from accounting to insurance, overcoming personal challenges to build All Solutions Insurance into a thriving multi-state agency. She talks to IB's Gia Snape about the that journey, and the importance of diversity in insurance.

Merger & acquisition (M&A) activity is bouncing back this year. Higginbotham CEO Rusty Reid joins us on IB Talk to share his outlook on the market and his organization's M&A strategy.

In the dynamic world of construction, adaptable insurance coverages have become crucial. Rising material and labor costs, inflation impacts, and extended project durations are just a few of the hurdles faced by builders today. To stay ahead, construction professionals need insurance solutions that can evolve with these challenges, ensuring they have the protection they need when unforeseen issues arise. Understanding these complexities is vital for brokers who aim to provide top-notch service and support to their clients in the construction sector. Our latest episode of IB Talk dives deep into this topic, featuring insights from MECON Insurance, a leader in construction sector insurance across Australia and New Zealand. Join our host, Danny Wood, as he chats with MECON’s CEO, Glenn Ross, and General Manager, Kishan Dasan. They will share valuable information on emerging risks, current innovations, and how MECON’s unique insurance extensions are designed to meet the evolving needs of the construction industry. By tuning in, you will: - Learn about the significant cost drivers in construction insurance, including labor and material cost increases, and the impact of inflation on claims. - Discover MECON's three new insurance extensions tailored to address the latest challenges in the construction sector. - Understand how AI, robotics, and IoT are transforming construction sites and the associated insurance risks. - Gain practical advice from industry leaders on how to navigate the evolving landscape of construction insurance. - Stay ahead of the curve with predictions on how technology will continue to shape the construction industry and its insurance needs. Don't miss this opportunity to enhance your understanding of the construction insurance landscape. Listen to our latest podcast episode

Amid an elongated hard market cycle, Lloyd's of London is an increasingly attractive option for brokers looking to place complex or challenging risks. Novatae Risk Group CEO Richard Kerr talks about opportunities in the market and gives tips for brokers.

In this episode of IB Talk Canada, Mitch Insurance CEO Adam Mitchell talk about the importance of precise communication and accurate data in assessing risks. He also discusses the challenges faced by small insurance brokers in the current market, including increased competition and the need to adapt to changing industry dynamics.

In this IBUK Talk podcast, two environmental risk specialists weigh on the key implications of climate risk for the insurance sector.

Join Danny Wood of Insurance Business Australia, in this informative episode of IB Talk, presented in partnership with Arch Insurance Australia. This episode dives deep into the dynamic world of Accident and Health (A&H) insurance, exploring its rapid growth post-COVID-19, and the significant opportunities and challenges this presents for insurance brokers. Featuring Jared O'Connor, A&H underwriting manager at Arch, based in Melbourne, the discussion sheds light on how the market has evolved, particularly in response to the pandemic, and Arch Insurance's strategic approach to meeting increased demand. The podcast covers: - Trends in the A&H insurance sectors, including rapid market expansion - How to strategically adapt to market demands whilst maintaining a high level of service - The potential in the A&H sector for both brokers and underwriters, stressing the importance of education and better coverage awareness to fully capitalise on emerging opportunities Don’t miss this highly informative podcast, listen now!

In the ever-evolving landscape of Medicare, brokers play a pivotal role in guiding their clients towards optimal healthcare solutions. Uncover the most critical insights into Medicare Prescription Drug Plans (Medicare Part D), while learning about the integration of technology, personalized insurance solutions, and more in this exclusive podcast. The podcast covers: • Expert recommendations: Gain insider knowledge on how to select the best Medicare Prescription Drug Plans for your clients, with a focus on the needs of Medicare-eligible individuals • Digital mastery: Learn the ins and outs of Humana's user-friendly digital tools for Medicare Prescription Drug Plan members, including how to engage clients who may be hesitant about technology • Personalization techniques: Uncover strategies for building personalized Medicare Prescription Drug Plan products that align with your clients' needs, complemented by Humana's suite of services Don’t miss this highly informative podcast – hit play now.

Hear nib NZ discuss the implications of the annual Workplace Wellbeing Survey.

Matt Zender, SVP of workers comp strategy at Amtrust Financial Services, shares his journey navigating the complexities of the field, offering career insights and discussing the pivotal role workers compensation plays in our ecosystem.

The Red Sea shipping routes are only getting more unpredictable in 2024. With the disruptions in the region, many insurers are concerned about risks to cargo trading, the impact on claims, and more. So, what do insurers need to know about these changes? Join CNA Canada’s Wesley Lai for the latest podcast discussing the biggest risks and developments to the insurance landscape surrounding the Red Sea. Get answers to the most pressing issues affecting business and how to overcome many upcoming challenges. The podcast covers: • How is disruption in the region affecting shipping? • How are insurers and underwriters navigating marine and cargo risks? • How is this disruption affecting claims, strategies for risk mitigation – and much more Don’t miss this highly informative podcast - hit play now.