If your messaging isn’t aligned with your product experience, you’re just buying churn. In this week’s episode of Growth Talks, Jordan Hwang, VP of Marketing at OpenPhone (now Quo) joins host Krystina Rubino to unpack how B2B marketers can adopt a smarter growth mindset; one that prioritizes product alignment, experimentation, and trust. With over 15 years of experience at fast-moving startups like Gusto andEvernote, Jordan shares how to translate product value into messaging that resonates, build buy-in for bold bets, and design experiments that create impactful insight, not just short-term results. Find out how today’s most effective teams connect brand, product, and performance across every stage of the funnel. 🗝️Key Takeaways: Build small. Test often. Smart marketers experiment frequently and explore new channels with low lift and low risk. They set expectations early and invest in learning, not just outcomes. Transparency builds trust. Senior leaders don’t need perfection. They need clarity. When you’re upfront about the risks, you create space for real alignment and stronger team support. Change starts with alignment. Before refining product messaging, get clear on what’s working, what’s not, and why. Keep what resonates with customers and be willing to change what doesn’t. Start with your customer. Business buyers don’t want complexity; they want to know your product will work, won’t waste their time, and won’t put them at risk. Test to learn. A healthy experimentation culture starts with consistency and strong design. When tests are built around clear hypotheses, you generate repeatable insight, not just lucky wins. Speed beats perfection. The cost of waiting often outweighs the risk of being wrong. A test-and-roll mindset helps you outlearn the competition while they’re still calculating. ⏰  Timestamps 01.42 Building Gusto’s Growth Engine 05:42 Importance of Trust in Growth Strategies 08:47 Balancing Risk and Reward in Growth 11:32 Navigating Change Management  18.28 Positioning Product Marketing and Messaging 23.02 Understanding Buyers Needs and Outcomes 41.12 Lessons Learned from Scaling Growth 44.15 How to Speak Your Audiences Language 🔗  Mentioned in this episode: Quo (formerly OpenPhone): https://www.openphone.com/ Gusto: https://gusto.com/ Test & Roll Methodology: https://ron-berman.com/2020/01/26/test-and-roll/ 👍 Did you enjoy this video? Don’t forget to click the like button! And find more episodes of Growth Talks here: https://bit.ly/3xXGJJc   🤝 Connect with Right Side Up Right Side Up is a premium growth marketing agency that has helped more than 1,000+ companies hit their growth goals.  ‣ Check us out and send us a note at: https://bit.ly/4bfaBQt ‣ Subscribe to our channel: https://bit.ly/3HWiJYD ‣ Subscribe to our marketing newsletter: http://bit.ly/44SEjbu ‣ Follow us on Linkedin: https://www.linkedin.com/company/rightsideup/ ‣ Follow us on Facebook: https://www.facebook.com/RightSideUpCo/ ‣ Follow us on Twitter: https://twitter.com/rightsideupco

Brand is the promise you make to customers and the experience you deliver every time. In this week’s episode of Growth Talks, Tamara Mendelsohn, former CMO of Eventbrite, joins host Krystina Rubino to share her marketing playbook for building brand value across every touchpoint. From designing scalable growth loops to tracking the metrics that actually matter, Tamara breaks down the core drivers behind Eventbrite’s success and the mindset shift every marketer needs to drive long-term growth. Find out how great marketers align brand and performance teams, choose the right signals, and use curiosity and customer insight to build brands people love. 🗝️Key Takeaways: Connection drives retention. Your funnel should mirror what your customers truly care about. If people don’t see themselves in your brand, you’re missing the real growth opportunity. No silver bullet metric. Monitor brand health by tracking signals like search volume and traffic. When those numbers start to climb, it’s a clear sign you’re building both awareness and intent. Beyond the funnel. Marketers should think in loops, not just stages. Follow where customers enter, how to nurture them, and how to accelerate their path to purchase. Test your value prop. Early on, paid marketing shouldn’t be about juicing growth. Use it to validate product-market fit, refine your messaging, and identify the best customer segments. Brand is the promise. It’s not your logo or campaign. It’s the promise you make to your customers and how well you deliver on it. The best brands win by offering real value, not by outspending the competition. Lean into AI. The best marketers use AI to help their teams move faster, test smarter, and drive customer impact. Embracing new technology is how you stay ahead of the competition. ⏰  Timestamps 01:34 Building a Scalable Marketing Strategy 05:06 Full-Funnel Marketing That Converts 10:15 Why Ads Alone Won’t Build Your Brand 14:20 Brand Metrics That Actually Matter 17:52 Top Measurement Mistakes to Avoid 23:53 How to Pick the Right Channels 32:06 Avoiding Risk in Marketing Spend 34:04 Key Stages of Marketing Strategy 49.38 The Core Drivers of Brand Success 🔗  Mentioned in this episode: Eventbrite: https://www.eventbrite.com/ Casey Winters Growth Loops Simon Sinek Ted Talk 👍 Did you enjoy this video? Don’t forget to click the like button! And find more episodes of Growth Talks here: https://bit.ly/3xXGJJc 🤝 Connect with Right Side Up Right Side Up is a premium growth marketing agency that has helped more than 1,000+ companies hit their growth goals.  ‣Check us out and send us a note at: https://bit.ly/4bfaBQt ‣ Subscribe to our channel: https://bit.ly/3HWiJYD ‣ Subscribe to our marketing newsletter: http://bit.ly/44SEjbu ‣ Follow us on Linkedin: https://www.linkedin.com/company/rightsideup/ ‣ Follow us on Facebook: https://www.facebook.com/RightSideUpCo/ ‣ Follow us on Twitter: https://twitter.com/rightsideupco

Not everything that drives growth shows up in Google Analytics. IIn this week’s episode of Growth Talks, Matt Bahr, Co-Founder of Fairing, joins host Krystina Rubino how survey data is reshaping attribution, helping brands uncover what truly influences customer decisions in today’s complex media landscape. Drawing on 15 years of experience from leading global e-commerce at Master & Dynamic to building Fairing, Matt shares why PR might matter more in an AI-driven world, how post-purchase surveys complement ad pixels, and the key strategies marketers need to move beyond the last click.  Find out how Fairing is helping leading brands turn real-time insights into smarter strategies and long-term growth. 🗝️Key Takeaways: Brand is the ultimate differentiator. Launching $400 headphones against Bose and Sony, Master & Dynamic matched ad spend with PR, because in crowded markets, the brand story wins. PR is the new SEO. Every article, feature, and mention becomes searchable proof of your brand. Press today fuels AI tomorrow and drives continued visibility, trust, and growth. Surveys complement ad pixels. Post-purchase surveys drive 70–80% response rates, turning traditional research into clear, real-time customer attribution marketers can trust. Triangulation reveals the bigger picture. Perfect attribution doesn’t exist, but actionable insights do. Layering surveys, promo codes, and MMM reveals a fuller view of the customer’s path to purchase. Measure beyond the last click. If the final click is all that counts, podcasts, influencers, and streaming ads get erased. The customer journey is always bigger than what Google Analytics shows. Continued learning is the real growth hack. Testing without an agenda wastes data. The best teams document insights so every experiment improves sales, product, and marketing. ⏰  Timestamps 02:12 Launching Products in Competitive Markets 05:20 Brand Storytelling as a Growth Multiplier 06:55 Building a Scalable E-commerce Engine 13:27 How Fairing is Solving Market Gaps 24:05 Surveys That Map the Customer Journey 27:45 From Measurement to Customer Insight 42:03 Fixing Attribution’s Biggest Blind Spots 46:24 Avoiding Survey Design Mistakes 49:48 Learning Faster with Collective Intelligence 🔗  Mentioned in this episode: Fairing: https://fairing.co/ Master & Dynamic: https://www.masterdynamic.com/ 👍 Did you enjoy this video? Don’t forget to click the like button! And find more episodes of Growth Talks here: https://bit.ly/3xXGJJc

Great work happens at the intersection of enthusiasm and conviction. In this week’s episode of Growth Talks, Mallory Contois, VP of Growth at Maven, joins host Krystina Rubino to discuss her marketing philosophy for building brands and communities that people love. Drawing on lessons from her time at Pinterest and Mercury, Mallory shares how a customer-first approach fosters genuine connection and lays the foundation for long-term success. At Maven, Mallory is now focused on championing adult learning, bringing more smart people together to teach and learn from one another. And as Founder of The Old Girls Club, she unpacks why and how she’s built a thriving network where women in tech can connect, grow, and support one another. 🗝️Key Takeaways: Deep user empathy is a competitive edge. The best products aren’t built on assumptions; they’re built by teams who truly understand their users. Authenticity scales when it’s real. Pinterest’s early growth came from real users sharing what they loved. No incentives, no performance, just authentic enthusiasm. You can’t buy community. Real community-led growth starts with showing up, listening, and earning trust—not with events, swag, or splashy budgets. The best work happens at the intersection of belief and passion. When you have both conviction that something will work and personal enthusiasm for it, you’re in the sweet spot. Learning is the new currency. Great leaders don’t just hire talent; they cultivate it. Teams that prioritize upskilling outperform when the market shifts. Experience is the best teacher. Setbacks aren’t failures, they’re feedback. The best marketers use them to adapt fast and make better decisions. ⏰  Timestamps 01:56 Lessons from Pinterest’s Early Growth 05:20 How Social Platforms Shape User Behavior 10:05 Leveraging Data for Smarter Marketing 12:12 Scaling Community on a Startup Budget at Mercury 17:02 Maven and the Future of Upskilling 20:06 Balancing Enthusiasm and Conviction in Work 32:24 How Old Girls Club Helps Women Thrive 46:23 Favorite Growth Marketing Non Hack 🔗  Mentioned in this episode: Maven: https://maven.com/ Mercury: https://mercury.com/ The Old Girls Club: https://www.jointheogc.com/ Pinterest: https://www.pinterest.com/ Cameo: https://www.cameo.com/ 👍Did you enjoy this video? Don’t forget to click the like button! And find more episodes of Growth Talks here: https://bit.ly/3xXGJJc 🤝Connect with Right Side Up Right Side Up is a premium growth marketing agency that has helped more than 1,000+ companies hit their growth goals. Check us out and send us a note at: https://bit.ly/4bfaBQt ‣ Subscribe to our channel: https://bit.ly/3HWiJYD ‣ Subscribe to our marketing newsletter: http://bit.ly/44SEjbu ‣ Follow us on Linkedin: https://www.linkedin.com/company/rightsideup/ ‣ Follow us on Facebook: https://www.facebook.com/RightSideUpCo/ ‣ Follow us on Twitter: https://twitter.com/rightsideupco

Marketing today should be a team sport. The companies that thrive are the ones who align product and brand around a shared mission. In this week’s episode of Growth Talks, Pranav Piyush, CEO of Paramark, joins host Krystina Rubino to share leadership strategies for aligning product, marketing, and finance to drive business success. As a former marketing leader at companies like BILL and Adobe,  Pranav unpacks how to recognize growth plateaus, lead change with clarity, and foster high-trust relationships with finance. From refining your brand-performance connection to activating your community as a true growth engine, this episode provides sharp insights for building a company that lasts. 🗝️Key Takeaways: Product-market fit is everything. Great marketing teams solve a real problem first, then build strategy and messaging around it. Stakeholders matter. CMOs don’t just lead marketing; they manage up, down, and across the organization. Influence is as critical as strategy and execution. Plateaus test your strategy. The best leaders lean in, dig into the data, recalibrate fast, and unlock new levers for growth others miss. Finance is your growth partner. CMOs who win long-term build trust with finance early. They connect brand marketing to revenue and sell the vision with numbers. Think like your customer. Great marketers walk in their buyer’s shoes. They ask better questions, speak the customer’s language, and build experiences that resonate. Test with intention. Smart teams don’t just run experiments—they learn from each one. Clear hypotheses and expectations drive better outcomes. Community is a growth engine. Top brands turn their audience into advocates. Community builds loyalty, word-of-mouth, and lasting momentum. ⏰  Timestamps 01:45 Importance of Product Market Fit 03:33 Navigating Organizational Shifts 08:26 Leading Through Growth Plateaus 13:25 Stakeholder Management as a CMO 20:33 Partnering with Finance for Success 29:45 Bridging Marketing and Data Teams 37:08 Knowing When to Pivot in Marketing 41:08 Why the Best Marketers Learn From Every Test 44:05 Step Into the Buyer’s Journey 46:23 Community as a Growth Non-Hack 🔗  Mentioned in this episode: Paramark: https://paramark.com/ PayPal: https://www.paypal.com/ Adobe: https://www.adobe.com/ BILL: https://www.bill.com/ 👍Did you enjoy this video? Don’t forget to click the like button! And find more episodes of Growth Talks here: https://bit.ly/3xXGJJc 🤝Connect with Right Side Up Right Side Up is a premium growth marketing agency that has helped more than 1,000+ companies hit their growth goals. Check us out and send us a note at: https://bit.ly/4bfaBQt ‣ Subscribe to our channel: https://bit.ly/3HWiJYD ‣ Subscribe to our marketing newsletter: http://bit.ly/44SEjbu ‣ Follow us on Linkedin: https://www.linkedin.com/company/rightsideup/ ‣ Follow us on Facebook: https://www.facebook.com/RightSideUpCo/ ‣ Follow us on Twitter: https://twitter.com/rightsideupco

Great brands are built on one big idea. And every campaign and customer touchpoint should connect back to that big idea. In this episode of Growth Talks, Katelyn Watson, CMO of Talkspace, joins Right Side Up Founder and host Tyler Elliston to share her marketing philosophy for building brands that last. Drawing on more than 20 years leading growth at companies like Nurx and Shutterfly, Katelyn reveals how grounding your brand in customer insights, aligning teams around shared goals, and thinking like a performance marketer can unlock stronger partnerships, faster scaling, and sustained growth. She also shares lessons from high-impact rebrands and authentic influencer campaigns that have helped her build trust, relevance, and long-term brand equity. 🗝️ Key Takeaways: Nail the first 90 days. Great CMOs lead with clarity. They set priorities early, define the mission, and earn trust fast. Listen first, then message. The best marketers build strategy around what customers actually need. Brand awareness still matters. Top of funnel builds recognition, earns credibility, and fuels long-term growth. The affiliate advantage. Smart CMOs double down on what works, and affiliate programs consistently deliver. Strategic partnerships drive real impact. Growth isn't always paid. Brand partners expand reach and create lasting value. Authenticity wins in influencer marketing. Real stories resonate, foster community, and drive meaningful conversion. ⏰  Timestamps 01:54 Leading Brand Transformation  08:15 How to Leverage Marketing Agencies  11:30  AI’s Role in Brand and Marketing Strategy  22:55 Strategic Partnerships for Scalable Growth  29:38 Guiding Early-Stage Companies  36:23 Influencer Marketing That Drives Results 38:40 Building Successful Long-Term Partnerships   41:32  Measuring What Matters in Marketing  46:25 Rethinking Organic Social Strategy       🔗  Mentioned in this episode: Talkspace: https://www.talkspace.com/ Nurx: https://www.nurx.com/ American Express: https://www.americanexpress.com/ Shutterfly: https://www.shutterfly.com/ 👍Did you enjoy this video? Don’t forget to click the like button! And find more episodes of Growth Talks here: https://bit.ly/3xXGJJc   🤝 Connect with Right Side Up Right Side Up is a premium growth marketing agency that has helped more than 1,000+ companies hit their growth goals. Check us out and send us a note at: https://bit.ly/4bfaBQt ‣ Subscribe to our channel: https://bit.ly/3HWiJYD ‣ Subscribe to our marketing newsletter: http://bit.ly/44SEjbu ‣ Follow us on Linkedin: https://www.linkedin.com/company/rightsideup/ ‣ Follow us on Facebook: https://www.facebook.com/RightSideUpCo/ ‣ Follow us on Twitter: https://twitter.com/rightsideupco  

"The B2B market is constantly shifting. Your ability to innovate and pivot quickly defines your competitive edge.” In this episode of Growth Talks, we're joined by Cate Lochead, the former CMO o Snorkel AI whose career in B2B marketing leadership spans more than 25 years. She has held high-impact executive roles at companies like JumpCloud, DataStax, and Couchbase. Cate shares her proven strategies for scaling global marketing teams, securing venture funding, and leading a company through a successful IPO. She explains why operational rigor, financial alignment, and a deep understanding of technical buyers are critical to sustainable growth. Building on these foundational principles, Cate also offers a clear-eyed look at how the role of the marketer is evolving with AI, along with actionable insights on how to leverage new technologies to drive business success. 🗝️ Key Takeaways: Culture is your edge. Teams that communicate clearly and operate with purpose will outperform, every time. Adaptability is a must. In B2B marketing, what works today might not work tomorrow. Stay flexible and responsive to changing landscapes. Know your audience—deeply. Technical buyers value substance. Speak their language and deliver insights they can use. Brand trust compounds. A great campaign can spark short-term wins, but lasting impact comes from consistency and credibility over time. Growth should be sustainable. Blitz-scaling can backfire. Long-term wins come from pacing growth with operational discipline. Say “I don’t know” more often. Curiosity and humility make room for real alignment, better decisions, and stronger leadership. ⏰ Timestamps 03:44 Balancing Innovation and Business Operations 06:32 The Importance of Alignment with Finance 09:25 Empathy in Leadership and Communication 12:10 Messaging Strategies for Technical Audiences 17:41 Successful Campaigns and Learning from Failures 29:12 Navigating Growth and Sustainability in Tech 33:45 Marketing’s Evolving Role in the Age of AI 39:54 The Enduring Value of In-Person Events 49:50 Navigating Fundraising and Marketing Roles 🔗 Mentioned in this episode: Snorkel AI: https://snorkel.ai/ JumpCloud: https://jumpcloud.com/ DataStax: https://www.datastax.com/ Couchbase: https://www.couchbase.com/ Carbon Black: https://www.broadcom.com/ Oracle: https://www.oracle.com/   👍Did you enjoy this video? Don’t forget to click the like button! And find more episodes of Growth Talks here: https://bit.ly/3xXGJJc   🤝Connect with Right Side Up Right Side Up is a premium growth marketing agency that has helped more than 1,000+ companies hit their growth goals. Check us out and send us a note at: https://bit.ly/4bfaBQt ‣ Subscribe to our channel: https://bit.ly/3HWiJYD ‣ Subscribe to our marketing newsletter: http://bit.ly/44SEjbu ‣ Follow us on Linkedin: https://www.linkedin.com/company/rightsideup/ ‣ Follow us on Facebook: https://www.facebook.com/RightSideUpCo/ ‣ Follow us on Twitter: https://twitter.com/rightsideupco

"You can’t talk your way into success, your product has to be wonderful, and customers have to love it." In the Season 2 premiere of Growth Talks, Jaleh Bisharat, fractional CMO at Skillshare, joins Right Side Up Founder and host Tyler Elliston, to share her CMO playbook built on two decades of leadership across companies like Eventbrite and OpenTable. She breaks down how CMOs can make an impact in their first 90 days and why strategic focus is one of marketing’s most powerful levers. Jaleh also shares how to build high-performing teams and translate customer insights into strategy—drawing on early career lessons from Amazon, where she saw how a customer first mindset fuels lasting growth. 🗝️ Key Takeaways: Great CMOs think like CEOs. They look beyond brand performance, empower teams, and make bold decisions that drive sustained growth. Culture is shaped by example. A marketing leader’s energy, focus, and integrity influence every interaction—and define how teams operate at every level. The first 90 days are for listening. Great CMOs lead with curiosity, taking time to understand the team, set priorities, and build trust before making decisions. Focus is a strategic advantage. Marketing teams often drown in ideas. The best CMOs zero in on the 20% that drives 80% of results and align teams around what matters most. Customer insights are your growth engine. Metrics are important, but direct conversations lead to sharper decisions and stronger product-market fit. ⏰ Timestamps 00:00 Resilience in Action: Jaleh’s Journey to CMO Leadership 02:52 Navigating the First 90 Days as a CMO 06:05 Understanding Team Dynamics and Customer Insights 09:01 The Importance of Focus in Marketing Strategy 11:51 The Role of Product in Marketing Success 14:54 The Case for Fractional vs. Full-Time CMOs 28:16 Transitioning Roles: From Interim to Full-Time CMO 30:22 The Distinction Between Fractional and Full-Time CMOs 34:30 Core Principles of Effective Leadership 44:39 Customer-Centricity: Lessons from Amazon 46:04 Advising Companies: What Matters Most 47:41 The Value of Direct Customer Conversations 🔗 Mentioned in this episode: Skillshare: https://www.skillshare.com Novi https://www.noviconnect.com/ Eventbrite: https://www.eventbrite.com/ Upwork: https://www.upwork.com OpenTable: https://www.opentable.com/ Amazon: https://www.amazon.com/ 👍 Did you enjoy this video? Don’t forget to click the like button! And find more episodes of Growth Talks here: https://bit.ly/3xXGJJc 🤝 Connect with Right Side Up Right Side Up is a premium growth marketing agency that has helped more than 1,000+ companies hit their growth goals. Check us out and send us a note at: https://bit.ly/4bfaBQt ‣ Subscribe to our channel: https://bit.ly/3HWiJYD ‣ Subscribe to our marketing newsletter: https://rightsideup.com/resources/growth-marketing-newsletter/ ‣ Follow us on Linkedin: https://www.linkedin.com/company/rightsideup/ ‣ Follow us on Facebook: https://www.facebook.com/RightSideUpCo/ ‣ Follow us on Twitter: https://twitter.com/rightsideupco

"It’s not just about selling a product. It’s about creating a feeling people remember—and humor makes it unforgettable.” In this special episode of Growth Talks with Krystina Rubino, we highlight our favorite growth non-hacks: the timeless strategies that drive real results, not just quick wins. It’s packed with smart insights, fresh perspectives, and valuable lessons for building lasting success. Hear from marketing leaders like Chiyong Jones (VP of Brand Marketing, Kajabi), Deanna Dong (Former Head of Product Marketing, Writer AI), Ian Yung (Former SVP of Revenue, Tonal), Laura Brooks (Co-founder, Foundation Collective), and Shane Pittson (Co-founder, So-and-So Venture Studio) as they break down what it takes to drive real growth in today’s environment. 🗝️ Key Takeaways: Chiyong Jones shares why humor, when used authentically, remains one of the most powerful ways to build emotional connections and make brands memorable. Deanna Dong explains how A/B testing messaging ideas brings more credibility and discipline to product marketing. Ian Yung encourages growth leaders to dig deeper, seek real insights, and prioritize real experimentation over simply copying tactics and chasing surface-level hacks. Laura Brooks reveals why building a strong marketing foundation beats chasing trends. She explains how getting product and customer experience right sets you up for real growth. Shane Pittson explains why balancing brand and direct response beats chasing short-term wins, and how smart media bets and emotional connections create customer loyalty. ⏰ Timestamps 00:00: Introduction with Krystina Rubino 00:32: Chiyong Jones: Humor as a Marketing Growth Tool 01:46:  Deanna Dong: Messaging in Product Marketing 02:50: Ian Yung: Seek Truth, Not Shortcuts 04:14:  Laura Brooks: Building a Strong Marketing Foundation 05:55: Shane Pittson: Balancing Brand and Performance 08:03: Closing Thoughts  👍Did you enjoy this video? Don’t forget to click the like button! And find more episodes of Growth Talks here: https://bit.ly/3xXGJJc 🤝Connect with Right Side Up Right Side Up is a premium growth marketing agency that has helped more than 1,000+ companies hit their growth goals. Check us out and send us a note at: https://bit.ly/4bfaBQt ‣ Subscribe to our channel: https://bit.ly/3HWiJYD ‣ Subscribe to our marketing newsletter: https://rightsideup.com/resources/growth-marketing-newsletter/ ‣ Follow us on Linkedin: https://www.linkedin.com/company/rightsideup/ ‣ Follow us on Facebook: https://www.facebook.com/RightSideUpCo/ ‣ Follow us on Twitter: https://twitter.com/rightsideupco

"You can’t discount your way into building customer loyalty—you earn it through value and trust." In this episode of Growth Talks, Aaron Magness, SVP of Marketing at Full Glass Wine Co., joins host Krystina Rubino to share his journey from brand builder to ecommerce leader. He breaks down how to adapt your leadership style, leverage data to drive growth, and create personalized shopping experiences that turn first-time buyers into loyal customers.  Aaron also explores the nuances of consumer behavior, the power of trust in brand-building, and the strategies fueling success across multiple wine brands in a competitive online marketplace—drawing from over 20 years of experience building iconic consumer brands like Thistle, Betabrand, Brandless, and Zappos. 🗝️ Key Takeaways: Adapt your leadership style: Coach your team to lead from their strengths—not your checklist. Give them the trust and autonomy to own outcomes and scale what can’t be done alone. Empower top talent: Look for people who are great at one thing—not okay at everything. When you plant specialists in the right role, they don’t just grow—they flourish. Leverage data strategically: Don’t just collect data—connect the dots. From segmentation to storytelling, let your insights drive smarter decisions that build trust and loyalty at scale. Build trust through personalization: Know who your customer is—and why they chose you. Use that insight to deliver value that feels tailored, timely, and true to your brand promise. Experiment boldly: Create space for fresh ideas. Set clear expectations, document outcomes, and revisit tests with conviction. The best insights often come from what didn’t work the first time. ⏰ Timestamps 01:16 - Leadership evolution in the marketing industry 06:44 - Understanding consumer preferences 12:07 - Shipping wine vs. other D2C categories 16:39 - The A/B Test: A or B questions 27:09 - Balancing brand storytelling with performance marketing 32:54 - Experience of working across many brands 36:39 - Brand management philosophy 39:09 - Fostering innovation in marketing teams 41:35 - How to use data to drive repeat purchase 44:52 - Providing value over discounts 🔗Mentioned in this episode: Full Glass Wine Co: https://www.fullglass.wine/ Thistle: https://www.thistle.co/ Betabrand: https://www.betabrand.com/ Brandless: https://brandless.com/ Zappos: https://www.zappos.com/ Williams Sonoma: https://www.williams-sonoma.co   👍Did you enjoy this video? Don’t forget to click the like button! And find more episodes of Growth Talks here: https://bit.ly/3xXGJJc   🤝Connect with Right Side Up Right Side Up is a premium growth marketing agency that has helped more than 1,000+ companies hit their growth goals. Check us out and send us a note at: https://bit.ly/4bfaBQt ‣ Subscribe to our channel: https://bit.ly/3HWiJYD ‣ Subscribe to our marketing newsletter: https://rightsideup.com/resources/growth-marketing-newsletter/ ‣ Follow us on Linkedin: https://www.linkedin.com/company/rightsideup/ ‣ Follow us on Facebook: https://www.facebook.com/RightSideUpCo/ ‣ Follow us on Twitter: https://twitter.com/rightsideupco

"There’s no magic bullet in marketing—just daily experimentation, measurement, and iteration." In this episode of Growth Talks, Michael Kaminsky, Co-founder of Recast, joins host Krystina Rubino to explore how marketers can rethink the way they measure success. Drawing from his early days at Harry’s, Michael shares how managing a lean media budget sparked his deep dive into media mix modeling and experimentation. He offers insights on how marketers can adopt a product mindset—treating measurement as an iterative process, not a final answer. Learn how ongoing optimization, directional data, and adaptive systems can help brands stretch their budgets, make smarter decisions, and scale effectively across channels. 🗝️ Key Takeaways: Embrace uncertainty. No model is perfect—but that’s not the goal. Structured experimentation brings clarity, reveals customer insights, and drives better decisions over time. Last-click attribution is limiting. It favors bottom-of-funnel tactics and short-term wins, while overlooking the long-term impact of brand-building and upper-funnel influence. Media mix modeling is evolving. Smart marketers are moving beyond slow, outdated models—adopting faster, real-time approaches that align more with consumer behavior. Stop overcomplicating measurement. You don’t need perfect data to move forward. Simple directional signals are often enough to guide strategic, timely decisions. Think like a product team. Continuous optimization and experimentation should be built into every marketing plan to stay agile and drive consistent growth. ⏰ Timestamps 00:10 - Intro to Michael Kaminsky 03:26 - From Harry’s to Recast: Why measurement needed a reset 07:21 - The blind spots of last-click attribution 14:34 - Why traditional media mix models fail modern marketers 18:38 - How brands can balance digital and offline measurement 23:37 - The importance of causal inference in marketing analytics 35:24 - The dangers of over-relying on data without strategic intuition 45:27 - Common mistakes brands make in cross-channel measurement 50:46 - The future of marketing measurement and why agility matters 55:46 - How to build a marketing strategy that adapts and scales   🔗Mentioned in this episode: Recast: https://getrecast.com/ Harry’s: https://www.harrys.com/ Away: https://www.awaytravel.com/ Mockingbird: https://hellomockingbird.com/ Rocket Money: https://www.rocketmoney.com/ 👍Did you enjoy this video? Don’t forget to click the like button! And find more episodes of Growth Talks here: https://bit.ly/3xXGJJc 🤝Connect with Right Side Up Right Side Up is a premium growth marketing agency that has helped more than 1,000+ companies hit their growth goals. Check us out and send us a note at: https://bit.ly/4bfaBQt ‣ Subscribe to our channel: https://bit.ly/3HWiJYD ‣ Subscribe to our marketing newsletter: https://rightsideup.com/resources/growth-marketing-newsletter/ ‣ Follow us on Linkedin: https://www.linkedin.com/company/rightsideup/ ‣ Follow us on Facebook: https://www.facebook.com/RightSideUpCo/ ‣ Follow us on Twitter: https://twitter.com/rightsideupco

"Authenticity isn’t just a buzzword—it’s what makes customers believe in your brand." In this episode of Growth Talks by Right Side Up, Shruti Khatod, VP of Growth Marketing at Nutrafol, joins host Krystina Rubino to discuss the power of authentic storytelling in brand growth. Shruti shares how leveraging real customer stories and choosing the right influencer partnerships have helped Nutrafol build a brand that customers trust and love. She breaks down how to align brand KPIs with performance marketing, measure the true impact of retail strategies, and drive long-term revenue success. 🗝️ Key Takeaways: Brand fuels growth. Every channel—TV, social, influencers should reinforce your brand story, not just drive conversions. TV ads take time, but they work. Nutrafol refined their TV strategy over multiple iterations—test, tweak, and secure leadership buy-in for long-term impact. Authenticity isn’t a trend—it’s a trust builder. Real customers, not actors, make the difference. Genuine voices create loyal brand advocates. Diversify your marketing mix. Winning brands blend TV, digital, influencers, and organic marketing to stay agile, scale faster, and meet customers where they are. Go beyond last-click attribution. Successful brands take a full-funnel approach, blending brand KPIs, search trends, and retargeting to track real growth drivers. ⏰ Timestamps 00:10 - Intro to Shruti Khatod 03:26 - How brand and growth work together 07:21 - Connecting brand KPIs to growth marketing  14:34 - Lessons from growing Nutrafol’s TV presence 18:38 - How Meta and TikTok are reshaping performance marketing 23:37 - Why problem-solution messaging resonates 30:55 - Overcoming the limitations of last-click attribution 35:24 - Consumer behavior & growth strategy adjustments  45:27 - Leveraging influencers for long-term brand impact 50:46 - How Nutrafol navigated the TikTok ban scare   🔗 Mentioned in this episode: Nutrafol: https://nutrafol.com/ ThredUp: https://www.thredup.com/ Macy’s: https://www.macys.com/   👍 Did you enjoy this video? Don’t forget to click the like button! And find more episodes of Growth Talks here: https://bit.ly/3xXGJJc 🤝Connect with Right Side Up Right Side Up is a premium growth marketing agency that has helped more than 1,000+ companies hit their growth goals. Check us out and send us a note at: https://bit.ly/4bfaBQt ‣ Subscribe to our channel: https://bit.ly/3HWiJYD ‣ Subscribe to our marketing newsletter: https://rightsideup.com/resources/growth-marketing-newsletter/ ‣ Follow us on Linkedin: https://www.linkedin.com/company/rightsideup/ ‣ Follow us on Facebook: https://www.facebook.com/RightSideUpCo/ ‣ Follow us on Twitter: https://twitter.com/rightsideupco

“Sustainable growth isn’t just about hitting numbers—it’s about aligning efficiency with your business strategy and revenue model.” In this episode of Growth Talks by Right Side Up, Ian Yung, former SVP of Revenue at Tonal, joins host Krystina Rubino to share the real levers of sustainable growth. From navigating long purchase cycles to aligning teams for efficiency, Ian breaks down what actually works when scaling a business—without burning through resources. With over 15 years of experience leading growth at Tonal, Parachute, and Touch of Modern, Ian shares real strategies that drive revenue. He offers his perspective on what fuels lasting success, how to choose the right measurement model for your company, the importance of meeting your customer where they are, and how to adapt to a shifting market without losing momentum. 🗝️ Key Takeaways: 📌 Why Smart Founders Play the Long GameSustainable growth isn’t about chasing short-term wins. Smart companies focus on strategy, efficiency, and fundamentals to build businesses that last. 📌 How to Build a Predictable Revenue EngineScaling isn’t just about growth—it’s about creating stability. Aligning marketing, operations, and finance helps teams make smarter, more strategic decisions. 📌 Behavioral Triggers Drive High-Intent SalesCustomers don’t always buy when you expect. Targeting key life events—like home purchases or relocations—ensures you reach them when they’re ready. 📌 Why ‘Growth at All Costs’ No Longer WorksThe market has shifted. Profitability, efficiency, and financial discipline aren’t just trends—they’re what separate long-lasting businesses from the rest. ⏰ Timestamps 00:00 Introduction to Ian Yung’s career 02:10 Balancing growth and financial discipline 07:16 Tonal’s game-changing growth strategy 12:06 Creating a predictable revenue engine 19:38 Marketing for long purchase cycles 31:38 Brand vs. performance marketing 40:17 Key factors behind business success 44:10 Why testing drives real results 🔗 Mentioned in this episode: Tonal: https://www.tonal.com/ Parachute: https://www.parachutehome.com/ Touch of Modern: https://www.touchofmodern.com/ Did you enjoy this video? Don’t forget to click the like button! And find more episodes of Growth Talks here: https://bit.ly/3xXGJJc 🤝 Connect with Right Side Up Right Side Up is a premium growth marketing agency that has helped more than 1,000+ companies hit their growth goals. Check us out and send us a note at: https://bit.ly/4bfaBQt ‣ Subscribe to our channel: https://bit.ly/3HWiJYD ‣ Subscribe to our marketing newsletter: https://rightsideup.com/resources/growth-marketing-newsletter/ ‣ Follow us on Linkedin: https://www.linkedin.com/company/rightsideup/ ‣ Follow us on Facebook: https://www.facebook.com/RightSideUpCo/ ‣ Follow us on Twitter: https://twitter.com/rightsideupco

“Marketing is the glue that connects teams, strategy, and execution—when done right, it drives the entire business forward.” In this episode of Growth Talks by Right Side Up, Branca Ballot sits down with host Krystina Rubino to break down how she went from mechanical engineer to marketing executive, building and scaling growth teams along the way. Branca shares her approach to structured experimentation, hiring for versatility, and the importance of choosing fewer—but smarter—strategies to maximize impact. She also reveals why team dynamics are critical to success, how to foster cross-functional alignment, and how AI is shaping the future of marketing. 🗝️ Key Takeaways: Focusing on fewer, high-impact initiatives is the key to long-term success rather than spreading resources too thin. A well-structured, versatile marketing team can significantly improve efficiency and execution. Leveraging community engagement and content marketing can be more powerful than relying solely on paid media. AI is a powerful enhancement tool, allowing marketers to optimize workflows and improve personalization while maintaining a human touch. Building a great website lays the foundation for marketing success and supports all other growth efforts. ⏰ Timestamps 00:00 Introduction to Branca Ballot’s career 02:10 From engineering to marketing leadership 06:35 Why focus beats fragmentation in marketing 11:20 The role of community and content in growth 16:50 Paid vs. organic: When to invest in which 21:40 AI’s impact on marketing and business operations 26:15 Building and scaling a lean but powerful team 30:30 Branca’s favorite growth non-hack: A great website   🔗 Mentioned in this episode: Glide: https://www.glideapps.com 👍Did you enjoy this video? Don’t forget to click the like button! And find more episodes of Growth Talks here: https://bit.ly/3xXGJJc 🤝Connect with Right Side Up Right Side Up is a premium growth marketing agency that has helped more than 1,000+ companies hit their growth goals. Check us out and send us a note at: https://bit.ly/4bfaBQt ‣ Subscribe to our channel: https://bit.ly/3HWiJYD ‣ Subscribe to our marketing newsletter: https://rightsideup.com/resources/growth-marketing-newsletter/ ‣ Follow us on Linkedin: https://www.linkedin.com/company/rightsideup/ ‣ Follow us on Facebook: https://www.facebook.com/RightSideUpCo/ ‣ Follow us on Twitter: https://twitter.com/rightsideupco

“Lifecycle marketing is integrated marketing focused on the natural use case. It’s about meeting customers where they are.” In this episode of Growth Talks by Right Side Up, Sean Collins joins host Krystina Rubino to share his journey from Army logistics officer to growth marketing leader. Sean discusses the evolution of lifecycle marketing, the importance of tactical patience, and how Bilt Rewards is redefining customer engagement in fintech. Sean dives into lessons on prioritizing trust in fintech, balancing long-term brand-building with immediate direct response, and the power of personalization in creating meaningful customer experiences. 🗝️ Key Takeaways: Lifecycle marketing is more than email. It’s about creating integrated experiences that accelerate use cases. Tactical patience is critical. Avoid knee-jerk decisions; evaluate data at key decision points. Personalization is no longer optional. Be in tune with customers to stay relevant by meeting your audience. Investing in relevance and context improves customer loyalty. Brand affinity matters! Move beyond transactional relationships to create lasting impressions. In fintech, trust is everything—winning over skeptical customers requires strong partnerships and established credibility. ⏰ Timestamps 00:00 Introduction to Sean Collins’ career 02:00 From military logistics to marketing 06:15 Lessons on leadership and tactical patience 10:45 Lifecycle marketing strategies for engagement 16:30 The challenges of marketing in fintech 21:00 Earning customer trust with partnerships 25:50 Balancing brand-building with direct response 30:15 Sean’s favorite growth non-hack: customer insights 🔗 Mentioned in this episode: Bilt Rewards: https://www.biltrewards.com Numbers & Narrative Podcast: https://numbersandnarrative.com 👍Did you enjoy this video? Don’t forget to click the like button! And find more episodes of Growth Talks here: https://bit.ly/3xXGJJc 🤝Connect with Right Side Up Right Side Up is a premium growth marketing agency that has helped more than 1,000+ companies hit their growth goals. Check us out and send us a note at: https://bit.ly/4bfaBQt ‣ Subscribe to our channel: https://bit.ly/3HWiJYD ‣ Subscribe to our marketing newsletter: https://rightsideup.com/resources/growth-marketing-newsletter/ ‣ Follow us on Linkedin: https://www.linkedin.com/company/rightsideup/ ‣ Follow us on Facebook: https://www.facebook.com/RightSideUpCo/ ‣ Follow us on Twitter: https://twitter.com/rightsideupco

“Research is key. There’s no hack for deeply understanding your customer’s decision set.” In this episode of Growth Talks by Right Side Up, Julia Steele joins host Krystina Rubino to share her journey from journalism to nonprofit marketing and her passion for creating impactful stories that move people to take action. Julia discusses the challenges and rewards of marketing in the education and nonprofit sectors, emphasizing the importance of cultural competency, customer research, and advocacy in driving growth. Julia also explores how Success Academy works to inspire families and drive enrollment, all while staying true to their mission of providing exceptional education for children of all backgrounds. 🗝️ Key Takeaways: Research and qualitative insights are irreplaceable for understanding customer decisions—get to know your audience deeply.  Marketing must adapt to diverse audiences and meet them where they are, so stay flexible. Advocacy and storytelling go hand in hand. Clear, mission-driven communication fuels awareness and impact. Branding isn’t just for profit. A strong, authentic message resonates in both nonprofit and for-profit sectors. Calls-to-action are critical, so be intentional in your messaging to ensure the audience understands what you’re offering. Highlight your value.  ⏰ Timestamps 00:00 Introduction to Julia Steele’s career 02:12 From journalism to marketing 06:30 Balancing branded content and storytelling 11:45 Navigating the complexities of nonprofit and education marketing 16:20 Success Academy’s dual mission: advocacy and access 21:35 Cultural competence in marketing for NYC’s diverse families 28:10 The power of customer research in driving marketing decisions 35:00 Julia’s favorite growth non-hack: research 🔗 Mentioned in this episode: Success Academy Charter Schools: https://www.successacademies.org/ Ed Institute at The Robertson Center: https://saedincubator.org/ 👍Did you enjoy this video? Don’t forget to click the like button! And find more episodes of Growth Talks here: https://bit.ly/3xXGJJc 🤝Connect with Right Side Up Right Side Up is a premium growth marketing agency that has helped more than 1,000+ companies hit their growth goals. Check us out and send us a note at: https://bit.ly/4bfaBQt ‣ Subscribe to our channel: https://bit.ly/3HWiJYD ‣ Subscribe to our marketing newsletter: https://rightsideup.com/resources/growth-marketing-newsletter/ ‣ Follow us on Linkedin: https://www.linkedin.com/company/rightsideup/ ‣ Follow us on Facebook: https://www.facebook.com/RightSideUpCo/ ‣ Follow us on Twitter: https://twitter.com/rightsideupco

“Treat packaging like your entire marketing funnel—it’s a billboard, an ad, and a welcome series.” Shane Pittson, Co-Founder of So and So Venture Studio and former VP of Growth & Marketing (and first employee) at quip, joins Krystina Rubino on Growth Talks to dive into how incremental testing, creative optimization, and customer-centric strategies drove quip’s transformation from a DTC startup to a retail powerhouse. In this episode, Shane discusses the surprising success of early channels like Pinterest and audio, why “creative is the new targeting,” and how treating packaging like an entire marketing funnel helped bridge the gap between retail customers and brand support. He also shares valuable insights for early-stage founders on prioritizing product-market fit and testing smartly to avoid costly mistakes. 🗝️ Key Takeaways: Incremental testing is key. Learn how to explore unconventional channels, like audio advertising, while managing CAC effectively. Scaling into retail? Treat packaging like your entire marketing funnel. Every detail matters. Post-purchase surveys aren’t just for attribution—they’re goldmines for product and marketing innovation. Don’t leave creativity up to AI. Optimizing creative for platform-specific ad formats can unlock new audiences and results. Building trust with platform reps ensures access to beta tools and early adoption of emerging ad formats. ⏰ Timestamps 00:00 Introduction to Shane Pittson’s career 01:32 Scaling quip from startup to retail success 05:22 Testing unconventional channels like Pinterest and audio 10:45 The role of post-purchase surveys in growth marketing 15:32 How to navigate offline marketing challenges 20:12 Why packaging design is critical for retail success 25:18 Balancing creative autonomy and external partnerships 30:08 Shane’s advice for early-stage founders 🔗 Mentioned in this episode: quip: https://www.getquip.com So&So Venture Studio: https://www.soand.so/ 👍Did you enjoy this video? Don’t forget to click the like button! And find more episodes of Growth Talks here: https://bit.ly/3xXGJJc 🤝Connect with Right Side Up Right Side Up is a premium growth marketing agency that has helped more than 1,000+ companies hit their growth goals. Check us out and send us a note at: https://bit.ly/4bfaBQt ‣ Subscribe to our channel: https://bit.ly/3HWiJYD ‣ Subscribe to our marketing newsletter: https://rightsideup.com/resources/growth-marketing-newsletter/ ‣ Follow us on Linkedin: https://www.linkedin.com/company/rightsideup/ ‣ Follow us on Facebook: https://www.facebook.com/RightSideUpCo/ ‣ Follow us on Twitter: https://twitter.com/rightsideupco

What did it take to drive growth in 2024? A mix of scrappy execution, data-driven decisions, and a whole lot of emotional intelligence. In this special wrap-up episode of Growth Talks, we’re bringing you some of the best moments from an incredible year of conversations with the sharpest minds in marketing. From uncovering untapped customer insights to mastering the delicate balance between brand and performance, this episode is packed with lessons you’ll want to carry into 2025. Hear from marketing powerhouses like Tyler Elliston (Founder, Right Side Up), Patrick Moran (Head of Growth Marketing, Robinhood), Sarah Crockett (CMO, DSW), Manbir Sodhia (Former SVP of Marketing, Whisker), and Jason Ing (CMO, Gusto) as they tackle today’s most pressing marketing challenges. 🗝️ Key Takeaways: Get the blueprint for scalable growth with Manbir Sodhia’s game-changing growth matrices, designed for fast, impactful results. Unlock the secret to blending brand storytelling with performance-driven strategies, as Patrick Moran highlights this powerful marketing duo. Find out how Sarah Crockett at DSW turns customer data into trend-setting strategies that keep the brand ahead of the curve. Discover why emotional storytelling isn’t just for B2C—Jason Ing reveals how it builds trust and drives success in the competitive B2B world. Explore how marketing roles evolve as companies grow, with Tyler Elliston’s insider tips on building versatile, high-performing teams. ⏰ Timestamps 00:00 Introduction 00:33 Manbir Sodhia: Finding Product-Market Fit 05:18 Patrick Moran: Brand vs. Performance Marketing 12:03 Sarah Crockett: Customer-Driven Strategy 18:09 Jason Ing: Emotional Storytelling in B2B Marketing 25:38 Tyler Elliston: Hiring and Evaluating Talent 31:58 Closing Thoughts 👍Did you enjoy this video? Don’t forget to click the like button! And find more episodes of Growth Talks here: https://bit.ly/3xXGJJc 🤝Connect with Right Side Up Right Side Up is a premium growth marketing agency that has helped more than 1,000+ companies hit their growth goals. Check us out and send us a note at: https://bit.ly/4bfaBQt ‣ Subscribe to our channel: https://bit.ly/3HWiJYD ‣ Subscribe to our marketing newsletter: https://rightsideup.com/resources/growth-marketing-newsletter/ ‣ Follow us on Linkedin: https://www.linkedin.com/company/rightsideup/ ‣ Follow us on Facebook: https://www.facebook.com/RightSideUpCo/ ‣ Follow us on Twitter: https://twitter.com/rightsideupco

“B2B marketing is really human-to-human marketing. Don’t just talk to companies; connect with the people running the show.” Michelle Lisowski, Senior Director of Global B2B and Partnership Marketing at Uber, joins Krystina Rubino on Growth Talks to explore the art of balancing strategy with scrappy execution, fostering emotionally intelligent teams, and scaling B2B marketing efforts globally. From cultivating a “see the forest through the trees” perspective to building team cultures where mistakes are embraced as learning opportunities, Michelle offers actionable insights for leaders navigating the demands of high-stakes marketing environments. 🗝️ Key Takeaways: Emotional intelligence isn’t just about being a great leader—it’s the secret sauce for better marketing. After all, B2B campaigns need to speak to human decision-makers, not just companies. Not all challenges are created equal. Learn how to differentiate between productive challenges that grow your career (good pain) and burnout that hinders progress (bad pain). Building trust and psychological safety in teams allows for faster iteration, better execution, and sustainable high performance. Scaling a global brand isn’t about reinventing the wheel for every market. It’s about knowing when to adapt locally and when to lean on universal truths. Want to lead like a pro? Hire people who are better than you. The strongest teams are the ones that can thrive without constant oversight. ⏰ Timestamps 00:00 Introduction to Michelle Lisowski’s career 01:22 Balancing scrappiness with strategic planning 05:43 The dangers of perfectionism and the value of collaboration 10:07 Fostering psychological safety in teams 15:18 Good pain vs. bad pain: knowing your limits 20:47 Scaling global marketing while adapting locally 25:12 Data-driven decisions vs. gut instinct in leadership 30:05 Michelle’s advice for aspiring B2B leaders 35:09 The power of hiring exceptional talent   🔗 Mentioned in this episode: Uber for Business: https://www.uber.com/us/en/business/ Google Cloud: https://cloud.google.com/ Kabbage: http://www.kabbage.com/   🤝Connect with Right Side Up Right Side Up is a premium growth marketing agency that has helped more than 1,000+ companies hit their growth goals. Check us out and send us a note at: https://bit.ly/4bfaBQt ‣ Subscribe to our channel: https://bit.ly/3HWiJYD ‣ Subscribe to our marketing newsletter: https://rightsideup.com/resources/growth-marketing-newsletter/ ‣ Follow us on Linkedin: https://www.linkedin.com/company/rightsideup/ ‣ Follow us on Facebook: https://www.facebook.com/RightSideUpCo/ ‣ Follow us on Twitter: https://twitter.com/rightsideupco

“Great brands, like great friends, are authentic and dependable—they stay true to themselves no matter what.” Sarah Crockett, Chief Marketing Officer at DSW, joins Krystina Rubino on Growth Talks to discuss how staying true to a brand’s core identity is the secret to navigating cultural shifts and customer expectations. In this episode, Sarah shares how her experiences with iconic brands like Burton, Dickies, and Backcountry shaped her perspective on balancing legacy with innovation. She discusses the power of customer insights in shaping marketing strategy, how loyalty programs can drive long-term value, and why brick-and-mortar stores are more than just retail spaces—they’re powerful brand-building tools. 🗝️ Key Takeaways: Flash sales are enticing, but long-term loyalty programs deliver sustainable results and build trust. Ditch quick wins for customer loyalty.  Cultural alignment is key. Customers can spot when a brand “chases” trends without staying true to its core. Retail is actually a marketing channel. Brick-and-mortar experiences create unmatched dwell time and brand engagement. Don’t underestimate the in-person experience! Adapt by listening to customer needs and pivot your strategy for sustained relevance. Internal culture drives external impact. When you build a passionate, empowered internal team it fuels better customer experiences. ⏰ Timestamps 00:00 Introduction to Sarah Crockett’s career 01:15 Balancing brand evolution with legacy 04:00 The role of authenticity in brand marketing 06:45 Dickies x Sydney Sweeney: When culture meets core values 09:30 Navigating trends without losing your brand’s identity 12:45 Measuring success in loyalty programs 15:30 Evolving the DSW customer experience 20:00 The power of retail as a brand marketing channel 22:15 Internal culture and employee buy-in as growth drivers 25:00 The future of retail and omnichannel strategies 30:00 Sarah’s advice for aspiring marketing leaders 35:00 Closing thoughts on authenticity and growth   🔗 Mentioned in this episode: DSW: www.dsw.com Burton: www.burton.com Dickies: www.dickies.com Backcountry: www.backcountry.com Force of Nature Campaign: www.rei.com/h/force-of-nature 👍Did you enjoy this video? Don’t forget to click the like button! And find more episodes of Growth Talks here: https://bit.ly/3xXGJJc 🤝Connect with Right Side Up Right Side Up is a premium growth marketing agency that has helped more than 1,000+ companies hit their growth goals. Check us out and send us a note at: https://bit.ly/4bfaBQt ‣ Subscribe to our Youtube channel: https://bit.ly/3HWiJYD ‣ Subscribe to our marketing newsletter: https://rightsideup.com/resources/growth-marketing-newsletter/ ‣ Follow us on Linkedin: https://www.linkedin.com/company/rightsideup/ ‣ Follow us on Facebook: https://www.facebook.com/RightSideUpCo/ ‣ Follow us on Twitter: https://twitter.com/rightsideupco