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Five Star Counsel Podcast
John Strohmeyer
133 episodes
3 days ago
What would a law firm built by the founders of Disney, Four Seasons, Amazon, and Zappos look like? Lawyers (and other professionals) aren't in the same "service" industry as those companies, but that doesn't mean we can't benefit from employing their rigorous service mindsets. We give you inspiration and tactics to smooth out your processes, bolster your reputation, and increase your revenue - every episode of Five Star Counsel has actionable tips for you to build the firm that clients rave about!
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Entrepreneurship
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All content for Five Star Counsel Podcast is the property of John Strohmeyer and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
What would a law firm built by the founders of Disney, Four Seasons, Amazon, and Zappos look like? Lawyers (and other professionals) aren't in the same "service" industry as those companies, but that doesn't mean we can't benefit from employing their rigorous service mindsets. We give you inspiration and tactics to smooth out your processes, bolster your reputation, and increase your revenue - every episode of Five Star Counsel has actionable tips for you to build the firm that clients rave about!
Show more...
Entrepreneurship
Business
Episodes (20/133)
Five Star Counsel Podcast
Spring Break! Plus, a Practical Guide to Come in Season 3...
2 years ago
3 minutes 12 seconds

Five Star Counsel Podcast
S2 E13. Answering Our Show's Big Question
2 years ago
13 minutes 57 seconds

Five Star Counsel Podcast
S2 E12. Recovering From Service Mistakes
2 years ago
9 minutes 27 seconds

Five Star Counsel Podcast
S2 E11. Making Service Improvements
2 years ago
10 minutes 25 seconds

Five Star Counsel Podcast
S2 E10. Maintaining Your Service Consistency
2 years ago
12 minutes 38 seconds

Five Star Counsel Podcast
S2 E9. Setting Your Delivery Standards
2 years ago
15 minutes 55 seconds

Five Star Counsel Podcast
S2 E8. Your People: Hiring, Training, and Managing
2 years ago
16 minutes 17 seconds

Five Star Counsel Podcast
Service Delivery in the New Experience Economy w/ Joe Pine
2 years ago
31 minutes 52 seconds

Five Star Counsel Podcast
S2 E7. Defining the Five Star Experience
2 years ago
17 minutes 30 seconds

Five Star Counsel Podcast
S2 E6. Avoiding Red Herrings
3 years ago
13 minutes 38 seconds

Five Star Counsel Podcast
S2 E5. Managing the Forest
3 years ago
14 minutes 45 seconds

Five Star Counsel Podcast
Creating Frictionless Payment Experiences w/ Ben Brideaux - Live From Clio Cloud Con
3 years ago
11 minutes 15 seconds

Five Star Counsel Podcast
S2 E4. What's Your Needle?
3 years ago
11 minutes 3 seconds

Five Star Counsel Podcast
The Top 6 Factors Clients Use When Hiring a Firm w/ Nika Kabiri - Live From Clio Cloud Con
3 years ago
21 minutes 19 seconds

Five Star Counsel Podcast
S2 E3: Your Firm's MISSION
3 years ago
6 minutes 11 seconds

Five Star Counsel Podcast
Parsing Client Service vs. Experience w/ Jack Newton - Live From Clio Cloud Con
3 years ago
22 minutes 22 seconds

Five Star Counsel Podcast
Live From Clio Cloud Con: 2022 Legal Trends Report w/ Joshua Lenon
3 years ago
26 minutes 18 seconds

Five Star Counsel Podcast
S2 E2: Your Firm's VALUES
3 years ago
12 minutes 52 seconds

Five Star Counsel Podcast
S2 E1: Your Firm's VISION
3 years ago
10 minutes 23 seconds

Five Star Counsel Podcast
S2 E0: Five Star Bootcamp - The Five Star Method and What Service ISN'T
3 years ago
15 minutes 29 seconds

Five Star Counsel Podcast
What would a law firm built by the founders of Disney, Four Seasons, Amazon, and Zappos look like? Lawyers (and other professionals) aren't in the same "service" industry as those companies, but that doesn't mean we can't benefit from employing their rigorous service mindsets. We give you inspiration and tactics to smooth out your processes, bolster your reputation, and increase your revenue - every episode of Five Star Counsel has actionable tips for you to build the firm that clients rave about!