When Aron Meyer explains agentic AI to clients, he starts with a simple comparison: your car's navigation app versus a fully autonomous vehicle. Host Weston Morris sits down with Meyer, solution manager at Unisys, for a conversation that cuts through the hype to explain what agentic AI does differently.  You'll discover:  The key difference between AI that suggests and AI that acts independently  Why AI that recommends PC orders isn't the same as AI that places them  How pharmaceutical companies could automate entire employee onboarding workflows  What traffic management teaches us about coordinating multiple AI systems  The data and governance groundwork that makes autonomous AI systems trustworthy  Why Meyer thinks orchestrated AI networks are the next evolution after single agents  While competitors debate whether to implement generative AI, forward-thinking organizations are already deploying systems that make decisions and execute processes independently. Learn how to be on the right side of that divide.

Companies spending millions on service management platforms often miss their biggest opportunity: solving critical business challenges outside IT. Host Weston Morris and Nitya Mudaliar, solution architect for Digital Workplace Solutions at Unisys, share practical strategies for maximizing your platform's value throughout your organization. You'll discover: Why starting with specific business outcomes, rather than technical features, produces better results How to convert traditional vendor arrangements into strategic partnerships Case studies from global organizations that successfully expanded beyond IT service management Specific implementations for HR services, field operations, and regulated healthcare environments Next-generation developments in AI and automation that will reshape how these platforms deliver value Top-performing companies are addressing business challenges with the same platforms that power their IT operations. Discover practical steps to follow their example.

The Windows 10 end-of-support deadline is approaching fast, creating an urgent need for organizations still running this operating system. Host Weston Morris brings together Unisys experts Eric Harris, solution director of device management, and Stefano Izzo, modern workplace architect, to challenge conventional migration thinking and reveal practical opportunities within this necessary update.  You'll discover:  Security risks of remaining on Windows 10 after October 2025  Extended security update costs reaching $1.8 million over three years  Solutions for the 25% of devices incompatible with Windows 11  Repurposing strategies using lightweight OS options matched to user needs  Microsoft licensing optimization to cut unnecessary expenses  Modern management tools that simplify the entire migration process  The most successful organizations are using a Windows 11 migration to rethink their entire device strategy. This episode gives you practical insights on how to join them. 

"Work is a thing you do, not the place you go," notes Simon Wilson, solution manager of Unified Experience Management for Digital Workplace Solutions at Unisys, in this candid discussion about why so many return-to-office programs miss the mark - and what organizations can do about it.  Host Weston Morris sits down with Wilson and Stacey Harder, solution manager of Seamless Collaboration for Digital Workplace Solutions, to explore practical solutions for the challenges businesses face today: empty offices, employee resistance, and outdated spaces that don't match modern work styles.  You'll learn about:  Smart building features that take the friction out of office life  Design principles that create an environment that makes in-person work worthwhile  How IoT and analytics help organizations understand what's really happening in their workspaces  Fresh perspectives on supporting frontline workers, who make up 80% of the global workforce  Ways to measure whether your workplace initiatives actually deliver value  The most successful organizations are creating environments where meaningful collaboration happens naturally. This episode shows you how. 

  Skip the AI hype and jump into real numbers: service desks using smart AI combinations are seeing 80% self-service success rates and 10% faster resolutions. Aron Meyer, solution manager for Digital Workplace Solutions at Unisys, and Brett Weigl, senior vice president of Product for AI at Genesys, join host Weston Morris to share insights from the frontlines of AI implementation for service desk automation. They reveal what's actually working, what's changing for tech support teams and how to avoid common pitfalls. You'll discover:  Proven approaches for AI-driven self-service Data indicating real reductions in handle times and costs How service desk roles and skills are evolving Methods for capturing and curating organizational knowledge Practical considerations for AI implementation and governance Get the concrete steps and real-world insights you need to integrate AI into your service desk operations. Watch now to start applying these proven strategies today.  Podcasts mentioned: The perfect swirl: Gen AI meets traditional for better outcomes (Ep. 52) 

When an ice cream machine breaks down in a fast-food restaurant, it's more than just a sweet treat at stake-it's about business continuity and customer satisfaction. In this episode of the Digital Workplace Deep Dive podcast, Alan Shen, vice president of Solution Management for Digital Workplace Solutions at Unisys, discusses how blending generative AI with traditional AI can improve problem-solving across various industries efficiently and cost-effectively. Throughout this episode, you'll discover: Why public LLMs often fall short for specific business needs How retrieval augmented generation (RAG) allows secure use of company data with LLMs Benefits of combining predictive AI and generative AI to prevent and solve problems The importance of focusing on practical AI applications for tangible results Discover AI strategies that can make a real difference in your organization's day-to-day operations and long-term success.

In this special 51st episode, we flip the script as Patrycja Sobera interviews our regular host, Weston Morris, about his experiences creating 50 episodes of the Digital Workplace Deep Dive podcast. Weston shares the podcast's most impactful moments, from strikingly accurate pre-pandemic forecasts to innovative discussions on employee experience and generative AI. Get exclusive behind-the-scenes stories, including the unexpected origin of our signature Blues intro and how the podcast sparked new collaborations between technology leaders and HR executives on improving employee experiences. Looking ahead, Weston gives us a glimpse into the future of digital workplace innovation, teasing upcoming podcast explorations. Don't miss this celebration of 50 episodes packed with insights that have shaped the future of work. Podcasts referenced in order: The top 5 stories from the digital workplace (Ep. 27) "Pick your Nick" and other secrets to fab collab in the hybrid office (Ep. 28) Five 2019 workplace initiatives that got us through the pandemic (Ep. 16) Two steps for creating an award-winning service desk (Ep. 47) From hype to reality: Generative AI in the digital workplace (Ep. 43) What happens when your CIO and CHRO collaborate? (Ep. 37) The secret to using frontline worker experience data to boost productivity (Ep. 44) Two amazing things happen when you measure experience! (Ep. 20) Do you want great XLAS? Avoid these 6 anti-patterns (Ep. 25) See all episodes here.

Henkel, a global leader in consumer goods in partnership with Unisys, has been turning heads with its bold approach to the digital workplace - an approach so impressive that it was named the Overall Winner in the 2023 IDC Future Enterprise Best in Future of Work Awards in EMEA. Go behind the scenes with Stefan Hertzog, IT service manager for Workplace Operations at Henkel and Meike Escherich, associate research director for European Future of Work at IDC, as they reveal initiatives that have driven remarkable results: Empowering frontline workers with digital tools and training, fostering an inclusive, upskilled workforce Reimagining printing as a secure, eco-friendly and productivity-boosting experience for enhanced user satisfaction Forging collaboration between IT and HR to drive successful change management and attract top talent Gain valuable insights into the emerging workplace dynamics, including balancing automation and AI while maintaining robust security measures.

  What does it take to create exceptional digital experiences that engage and empower employees throughout their entire technology journey with your company? Find out in this special videocast episode as host Weston Morris consults experts on the Digital Workplace Solutions team at Unisys: Tim Rashkin, solution director; Stacy Harder, solution manager; and Simon Wilson, solution manager. Discover how to seamlessly guide your workforce through every milestone - from strategic onboarding to continuous development and sustainable innovation. Gain insights on how to: Develop complete personas that map roles, workstyles, accessibility requirements, motivations and business objectives. Harness AI for personalized training and self-service through solutions like Microsoft Copilot. Implement proactive monitoring to predict and prevent issues before impacting employees. Optimize sustainable device life cycle management to reduce environmental impact. Tailor solutions for frontline workers, who make up 80% of the global workforce, and an increasingly hybrid workforce. Join us as we explore the future of work and share key strategies for creating a smarter, more personalized digital workplace that empowers every employee to thrive. Read a related blog post:  Welcome aboard, Nathalia! Now, give her an exceptional technology experience.    Download the Device Subscription Services ultimate buyer's guide

In this episode of Digital Workplace Deep Dive, Weston Morris chats with Joel Raper, senior vice president and general manager for Digital Workplace Solutions at Unisys. They tackle the tough question of why the digital workplace services landscape hasn't lived up to initial expectations - and discuss Unisys' strategies for bridging the gaps. The conversation explores: The concept of the "failed promise of IT," examining how enterprises have historically struggled to fulfill the lofty expectations associated with the introduction of innovative technologies Why a revitalized demand for field services has emerged, despite many managed service providers moving away from in-person support The potential impact of generative AI on the digital workplace, including real-world examples of how these technologies can enhance user experiences and streamline IT processes How Unisys is "making IT relevant again" by focusing on delivering tangible value to organizations Learn how Unisys can help you transform your digital workplace. Learn how

How did one manufacturing client's focus on employee experience lead to $5 million in savings while advancing environmental sustainability goals? Patrycja Sobera, vice president of global delivery for Digital Workplace Solutions (DWS), closes out the Digital Workplace Deep Dive podcast for the year by divulging how she's built a service delivery team that consistently provides exceptional client outcomes, stacks up industry awards and has fun in the process. She reveals: Why proactive, predictive support is the only path forward for IT service delivery How to eliminate silos and inefficiencies like "ticket ping pong" and embrace a holistic service delivery model Why many companies fail to realize ROI and achieve real business impact despite robust data analysis capabilities How employee experience, empowerment and enablement result in better customer experiences

Join host Weston Morris in this episode of Digital Workplace Deep Dive and Unisys' leading enterprise communication and collaboration experts: Rich Owen, director of architecture for Seamless Collaboration, and Stacy Harder, solution manager for Seamless Collaboration. Their discussion centers on - you guessed it - next-generation strategies for enhancing workplace communication, collaboration and overall productivity. Owen and Harder don't simply explore applying modern workplace technologies to improve the employee experience. Instead, they delve into the evolving return-to-office (RTO) landscape to uncover where enterprises are missing out on significant opportunities to achieve a stronger ROI of their office workspaces. By tuning in, you'll learn how the following strategies can drive the ROI of RTO: Creating a seamless end-to-end meeting room experience for all participants, regardless of location Leveraging IoT sensors to strategically cut overhead expenses and reduce carbon footprint Providing specialized technology to frontline workers for enhanced productivity Exploring virtual and augmented reality for more effective training Collecting digital workplace data to uncover actionable insights and drive employee satisfaction

EX, XMO, XLA, XGB. Regular listeners of Digital Workplace Deep Dive likely recognize these acronyms as components of employee experience (and if not, check out the breakdown here). In this episode, we'll add another - perhaps less familiar - acronym: SIAM-X, which discusses the intersection of service integration and management (SIAM) and experience management (X). Join host Weston Morris for a conversation with Tom Reilly, partner at Beaconfield Partners, and Dr. Tony Parsons, former director of digital service management for Unisys within the Asia Pacific region. In addition to reviewing the latest digital workplace trends in Australia and New Zealand, they share how successful organizations can embrace an experience-centered approach to service integration and management to align with the modern workplace. As enterprise technologies increase in complexity, so do the ways in which companies must manage them to realize value. Although many have adopted a multi-vendor environment, operating dozens of service-level agreements (SLAs) in silos can make it extremely difficult to gain an end-to-end view and holistically measure improvement. Enter SIAM-X: the next evolution of the traditional SIAM framework with employee experience at the center. Listen now to learn how integrating SIAM-X into your digital workplace can drive business outcomes through enriched end-user experiences. Editor's note: While the podcast does not reference Dr. Seuss' Green Eggs and Ham, we couldn't resist the playful title.

Nearly 80% of the global workforce operates on the front lines, according to Microsoft research. This crucial group of workers requires different enterprise technologies and tools than their desk-bound colleagues. For example, they may not have regular access to traditional corporate communications channels and often share devices to communicate and collaborate. But many companies take a "one-size-fits-all" approach to providing employees with workplace devices and technology tools. This leads to lost productivity, subpar frontline worker experiences and ultimately, missed opportunities for business growth. Learn strategies for unleashing the potential of your frontline workforce in an enlightening conversation with Beth Schultz, vice president of research for Metrigy, and Unisys digital workplace experts Bobby Arbuthnot, Stacy Harder and Stephen Tong. This episode of Digital Workplace Deep Dive explores common frontline worker challenges and how successful enterprises use digital workplace data to deliver a better employee experience and enable productivity, including: Providing seamless integration of communication and collaboration tools, like Microsoft Teams Implementing workshops tailored to diverse worker personas Applying AI-driven insights to measure and improve employee experience Introducing organizational change management (OCM) for frontline worker experience programs Ignite your organization's digital workplace by recognizing the unique needs of your frontline workers and transforming their employee experience. Listen now. To access the full research from Metrigy, visit www.metrigy.com. Explore how Unisys can help optimize your frontline workforce. Learn more

From Chat GPT to Google Bard, there's no escaping it-everyone is talking about AI tools. But the discourse is quickly shifting from traditional to generative AI technologies, raising questions about how the rapid evolution and availability of these tools will impact the future of work. How can enterprises use them to boost workplace productivity and enhance employee experience? What are the risks of introducing generative AI into your digital workplace? This Digital Workplace Deep Dive episode welcomes Suzanne Taylor, Ph.D., vice president of innovation and emerging technology at Unisys, to define the critical differences between traditional and generative AI. She also discusses real-world applications and risk considerations, outlining how organizations can: Adopt generative AI tools in the digital workplace while carefully considering ethical implications and potential biases. Effectively communicate and collaborate with all stakeholders to develop responsible generative AI practices. Continually monitor and evaluate guidelines for workplace use of generative AI tools to achieve a balance between innovation and responsibility. Embrace a human-centered approach to integrating generative AI in your digital workplace to deliver positive employee experiences. Additional resources discussed in this episode can be found here: Using AI to tackle bias and advance DEI in the workplace Crisis Averted: Top AI Use Cases for Predicting and Preventing IT Failures Fear and AI: Debunking the Myths that May Be Blocking Your Business 6 precautions for CIOs to consider about ChatGPT Responsible AI by design: Building a framework of trust

In this episode, we delve deeper into the research Unisys published in partnership with HFS Research. The report, From Surviving to Thriving in Hybrid Work, reveals strategies for organizations to create a winning hybrid workplace. Weston Morris welcomes HFS Research CEO Phil Fersht and Executive Research Leader and Head of Research Operations Melissa O'Brien to discuss key insights, including: How to bridge the "hybrid work gap" between employers and employees to foster morale, boost productivity and increase workplace satisfaction What the missing link is between employee engagement and productivity Why employee experience programs are critical to sustain an effective hybrid workplace Want to learn more? Download the report

What does modern device management mean for your digital workplace in 2023? Is adopting a platform like Microsoft Intune or Workspace ONE simply a cost-saving technique, or can this approach enable you to streamline operations and steer digital employee experience (DEX) strategy across your entire business?     Chad Arvay, chief architect of employee experience, shares real-world examples of how successful companies are using modern device management to:  Strengthen data and device security  Optimize device provisioning and replacement processes for hybrid work  Improve DEX  Reduce employee onboarding time and costs  Lower IT expenses and streamline operations  Arvay concludes by sharing tips and best practices for developing a modern device management strategy. Learn more about modern device management.

In this episode of Digital Workplace Deep Dive, Kristine Krueger, Ph.D., director of global organizational change management (OCM) services and Dave Hamshaw, senior consultant for Unisys Digital Workplace Solutions, speak with Weston Morris to share their perspectives on why OCM is a critical component of any digital transformation. They walk through a real-world example of how one global enterprise used data-driven OCM techniques during a Microsoft Teams migration not only to guide the technology component of the platform's rollout but also to foster a shift in corporate culture and collaboration. This episode will answer questions such as: Can a technology initiative catalyze a change in human behavior and company culture? Which OCM techniques are best suited to drive end-user adoption and utilization? How do you measure incremental progress and evaluate success at the project's end? How will OCM continue to evolve in the new world of hybrid and remote work? Watch the full LinkedIn Live recording here.

What do industry practitioners actually think of experience-level agreements? At the 2022 HDI SupportWorld Live Conference, Unisys' Weston Morris interviewed five conference goers about their XLA "aha moments" for the Digital Workplace Deep Dive podcast.

Part 2 of a two-part series on effective communication and collaboration. Whereas part 1 focused on communication, this episode focuses on what makes collaboration difficult in a hybrid office. The panel of experts shares their best practices for improving collaboration - ranging from settings in Teams, to rituals and training that companies can use to get the most out of their productivity tool investment. Guests Kevin Peters and Rich Owen talk about the theory of great collaboration and Brandon Long shares real-world experiences and best practices. If you missed part 1, you can find it at this link.