In today’s digital landscape, accessibility isn’t a luxury – it’s a critical business imperative and an investment. An investment in broader market reach, reduced legal risk, and genuinely inclusive digital experiences.

Our “Accessibility Nightmares” webinar pulls back the curtain on the types of real-world accessibility disasters that have cost companies millions, damaged reputations, and left users frustrated and excluded.

Here our consultants Rob Wemyss and Jonathan Hassell tell the stories of how we’ve helped some organisations facing these challenges turn them into triumphs, including:

• SaaS disasters – the impact of accessibility fails on both buyer and vendor
• PR failures – when poor accessibility hits the press, brand damage follows fast
• Lawsuit landmines – how to make lawsuits work for you
• EAA complacency – is your disaster just a month away?

Rob shares our transformation playbook – an approach to turning round disasters which mirrors Gordon Ramsey’s classic kitchen makeovers:

1. Brutal honesty assessment
2. Rapid remediation strategies
3. Cultural transformation

Are you ready to turn your digital accessibility nightmare into a success story?

This audio was originally recorded as a webinar.

You can access the video recording of the webinar, and its transcript, here: https://www.hassellinclusion.com/webinars/accessibility-nightmares-from-digital-disaster-to-inclusive-triumph/

Access it for free by registering on HiHub (https://www.hassellinclusion.com/webinars/) which will also give you access to recordings of all our past webinars, and keep you updated on upcoming webinars.

Over 700 organisations have completed our ISO 30071-1 Digital Accessibility Maturity Scorecard.

The results show us time and again that organisations often have high motivation but low capability to deliver Digital Accessibility.

In this session, Pete Bricknell and Jonathan Hassell explore how to equip your organisation with the necessary skills and strategies to achieve digital accessibility success, no matter your organisation’s size, industry, or where you do business.

The session covers:

• How to gain the key skills you need to be personally confident in digital accessibility
• How to assess the accessibility skills you need your team members to have, if you’re leading the creation of a website or app
• How to build and scale accessibility skills across your organisation

We explore the pros and cons of various training methods and options - both from us and other sources - and how technical training in areas like web development, design and QA can really boost your team’s results.

We also share tips on how to navigate common roadblocks like “training budget freezes” so you can secure budget to get the skills your team needs to succeed.

This audio was originally recorded as a webinar.

You can access the video recording of the webinar, and its transcript, here: https://www.hassellinclusion.com/webinars/how-to-build-strong-accessibility-capability-across-your-organisation/

Access it for free by registering on HiHub (https://www.hassellinclusion.com/webinars/) which will also give you access to recordings of all our past webinars, and keep you updated on upcoming webinars.

This is our second webinar focussing on neurodiversity and in it we look at what has changed since 2022.

People get diagnosed with neurodivergent conditions more frequently, and disclose their conditions more frequently in their workplaces. It has become something that people talk about more in public. But have organisations really taken steps to ensure that those who are neurodiverse are able to thrive in the workplace?

Does your organisation have the right steps in place to recruit neurodiverse people, and support them (and their team-mates) in communications, meetings, and through procurement of digital tools they can use?

With no clear guidelines in place from WCAG, how do you know you’re getting it right? In this episode find out how to step up to support Neurodiversity as we share guidance, and stories of who is doing it well.


This audio was originally recorded as a webinar.

You can access the video recording of the webinar, and its transcript, here: https://www.hassellinclusion.com/webinars/supporting-the-needs-of-neurodivergent-people-in-2025/ 

Access it for free by registering on HiHub (https://www.hassellinclusion.com/webinars/) which will also give you access to recordings of all our past webinars, and keep you updated on upcoming webinars.

Companies all over Europe are scrambling to audit the accessibility of their websites and mobile apps, so they have a chance of fixing their WCAG compliance by the European Accessibility Act deadline of June 28th 2025.

One thing that often is overlooked, however, is what happens when you’ve reached WCAG 2.1 AA compliance. Whether you have a website or app, in Europe or outside Europe, it’s essential to ensure that you maintain your accessibility compliance over its whole lifecycle, when new pages are added to a site, or new features are added in an app update. This means organisations need to go beyond doing a one-off accessibility audit, and do regular audits of their product’s accessibility.

You can either keep paying accessibility companies to do these audits every time you need them. Or learn how to do audits yourself in-house.

In this session, our trainers Yacoob Woozeer and Usman Afzal introduce our Accessibility QA and Audit Training which helps you understand the who, what, why, where, when and how of accessibility auditing.

This audio was originally recorded as a webinar.

You can access the video recording of the webinar, and its transcript, here: https://www.hassellinclusion.com/webinars/diy-accessibility-audits-how-to-achieve-and-maintain-eaa-compliance/

Access it for free by registering on HiHub (https://www.hassellinclusion.com/webinars/) will also give you access to recordings of all our past webinars, and keep you updated on upcoming webinars.

Our team have been working in accessibility for many, many years.

During that time, we’ve had to debunk many accessibility ‘myths’ in the minds of many people in organisations we work with, whether they’re Developers, Content Authors, Designers, Testers or Procurement Managers.

All of these myths hold people back from doing accessibility well, or even doing it at all. Some myths have been around for as long as we have (e.g. websites can be 100% accessible). Others are more recent (e.g. AI tools can fix accessibility).

In this session, our team share their favourite accessiblity myths and how to combat them, including;

• PDFS aren’t accessible
• ARIA fixes everything
• Audits should be done just before launch
• Personas are great for testing
• WCAG is the law

This audio was originally recorded as a webinar.

You can access the video recording of the webinar, and its transcript, here: https://www.hassellinclusion.com/webinars/debunking-accessibility-myths/

Access it for free by registering on HiHub (https://www.hassellinclusion.com/webinars/) which will also give you access to recordings of all our past webinars, and keep you updated on upcoming webinars.

2024 was a big year for accessibility, with more and more companies committing to get accessibility right, WCAG 2.2 slightly moving the goalposts, and different AIs proving useful tools for accessibility or total red-herrings.

In this essential session, our CEO Jonathan Hassell looks back at what we learned about what’s working best to help organisations deliver accessibility in 2024, and how we believe new technologies, devices, laws, and regulations will impact organisations in the next 12 months.

Here’s our top 10 Accessibility Trends for 2025 that matter:

1. Accessibility Legislation is getting tougher (the EAA now has teeth, and WCAG 2.2 is becoming more required)
2. The European Accessibility Act (EAA) is pushing us Beyond one-time WCAG compliance by requiring us to embed accessibility in our maintenance processes and share how we’re doing that
3. The EAA, is also pushing us to provide better Documentation of our services’ accessibility and support for questions from people with disabilities in Contact Centres
4. It is also pushing organisations beyond making software accessible, to also include making hardware accessible (in kiosks, ticket machines, and payment terminals)
5. Vulnerability regulations are pushing us beyond ensuring websites and apps are accessible, to ensuring all our communications are accessible
6. Accessibility is being pushed now by economics more than DEI – embedding accessibility in Procurement of digital tools is key to the workplace of 2025
7. AI only gets us 90% of the way – we need to learn to work with AI to use it best for accessibility
8. AI is now being sold as Assistive Technology – why it’s important for individuals needing ATs to tell us which AI is best for them, rather than technology suppliers
9. AI Agents and GenUI are taking us to a possible future of personalised interfaces and ATs for all – and a complete reinvention of accessibility – how do you get ready for this?
10. In 2025, your accessibility strategy needs to prove Return on Investment. But where can you find recent public ROI stories

In the recording, you’ll get detail on all of these, how they’re helping organisations win from accessibility, and how we can help your organisation respond to each trend best.

It could be the most important thing you hear about accessibility all year!


This audio was originally recorded as a webinar.

You can access the video recording of the webinar, its transcript, and a link to documents referenced in the session here: https://www.hassellinclusion.com/webinars/what-you-need-to-know-about-trends-in-digital-accessibility-for-2025/

Access it for free by registering on HiHub (https://www.hassellinclusion.com/webinars/) will also give you access to recordings of all our past webinars, and keep you updated on upcoming webinars.

It’s great to see employers embracing Diversity, Equity and Inclusion.

However, the gap between the intention of inclusion and its reality can be vast. Not being able to fully access internal tools and communications can be frustrating at best and excluding at worst – whether that’s being unable to tab through a purchasing system for employees who find using a mouse a challenge, to getting the right information from RAG status charts if you’re colour-blind, or viewing company videos that don’t come with captions.

Everyone in an organisation has a role to play in enabling accessibility to happen for staff – from procurement managers assuring the accessibility of digital tools they buy, to internal comms staff thinking about the accessibility of pages they create on their intranet.

In this session we share key steps you can take to deliver internal digital tools and comms that deliver to both your organisation’s values, from having worked with large and small organisations, to make this happen.

We touch on:

• How to ask your employees about their access needs
• How to ensure the digital toolks you’re buying are accessible
• Help! I can’t change what we’ve bought… What do I do?
• How do you make sure your comms don’t let the side down

This audio was originally recorded as a webinar.

You can access the video recording of the webinar, and its transcript, here: https://www.hassellinclusion.com/webinars/how-to-meet-the-accessibility-needs-of-an-increasingly-diverse-workforce/

Access it for free by registering on HiHub (https://www.hassellinclusion.com/webinars/) will also give you access to recordings of all our past webinars, and keep you updated on upcoming webinars.

Accessibility can at times be overwhelming with multiple strands, projects, handovers and tasks to complete. In this webinar, we share what we think are smarter ways of working when it comes to accessibility, so that you maximise your time, energy and budget and get the most benefit out of every piece of work you undertake. In this webinar, with special guests from our client, ServiceNow, we discuss the benefits of:

• Design reviews vs Accessibility Testing
• Journey review vs WCAG review
• Speed Dating vs guessing what customers think
• The value of a great briefing
• Live Audits vs full audit
• User Experience vs Compliance

In the session we acknowledge the challenges and restrictions of standard approaches and share with you smart ways of working to get you a better/cheaper/more efficient approach.

This audio was originally recorded as a webinar.

You can access the video recording of the webinar, and its transcript, here: https://www.hassellinclusion.com/webinars/work-harder-or-work-smarter-how-to-optimise-your-accessibility-strategy/

Access it for free by registering on HiHub (https://www.hassellinclusion.com/webinars/) will also give you access to recordings of all our past webinars, and keep you updated on upcoming webinars.

AI has the potential to transform many aspects of IT. So how it can help with accessibility? In this webinar we look at the pros and cons of various uses of AI in accessibility, to help you understand where it can accelerate your accessibility efforts, where you need to take care in using it, and how to separate the hype from the opportunities. Find out about:

• AI in accessibility testing – its strengths and limitations, and when human input is required
• AI in assistive technologies – strengths and limitations of AI in screen readers and text summary tools
• How to think about accessibility when you’re procuring AI tools
• How more accessible content (for example accessible PDFs) benefits those using AI
• Other areas where AI could benefit users with access needs, to build the case for new AI tools
• How to eliminate bias when you’re creating AI, by including users with disabilities throughout AI development

This audio was originally recorded as a webinar.

You can access a copy of the webinar and its transcript here: https://www.hassellinclusion.com/webinars/accessibility-ai/

Access it for free by registering on HiHub (https://www.hassellinclusion.com/webinars/) HiHub will also give you access to recordings of all our past webinars, and keep you updated on upcoming webinars.

WCAG is the most globally used and commonly understood set of accessibility guidelines used by organisations to ensure the accessibility of websites, apps and other digital comms for people with disabilities. It’s the yard stick by which the accessibility of digital products is usually measured.

However, while it is brilliant in many areas, there are many elements of accessibility and needs of people with disabilities that the current version of WCAG (2.2) doesn’t adequately cover.

WCAG 3.0 will expand into some of these in the future. But how do you bring that future into the work you’re doing right now, especially when regulations require you address the needs of people that WCAG overlooks?

This webinar will help you do that, covering:

• Why are people so fixated on WCAG? What are its strengths?
• Where does it fall short? And what benefits do you get from going beyond it?
• Is WCAG 3.0 going to save us? And when can we expect it to be available?
• Going beyond WCAG because it’s not enough for your product – for mobile apps, VR, print media, kiosks and ATMs
• Going beyond WCAG because it’s not enough for your users – for neurodivergent and older people
• Going beyond WCAG because its assumptions don’t hold for your users – writing text at the right reading age for your users, and handling the impact of digital literacy
• Going beyond WCAG by doing your own user research to identify your users’ needs, and how to use those insights to guide you.

This audio was originally recorded as a webinar.

You can access the video recording of the webinar, and its transcript, here: https://www.hassellinclusion.com/webinars/theres-more-to-accessibility-than-wcag/

Access it for free by registering on HiHub (https://www.hassellinclusion.com/webinars/) will also give you access to recordings of all our past webinars, and keep you updated on upcoming webinars.

Every year we invite you to ask our CEO Jonathan Hassell to answer your accessibility questions.

 With 24 years of experience in accessibility, at technical and strategic levels, Jonathan can answer almost anything accessibility related.

In this webinar, listen to him answer wide range of questions including;

• How do I prove the value of accessibility
• How do I drive accessibility in communications in my organisation?
• What are the legal requirements? And how will they change?
• How to ensure 3rd party accessibility
• How does WCAG apply to native apps, streaming services, or hardware?
• What to think about when doing Captioning and Audio Descriptions
• Tools for testing accessibility, and ways to recruit people with disabilities for user-research

This audio was originally recorded as a webinar.

You can access the video recording of the webinar, and its transcript, here: https://www.hassellinclusion.com/webinars/ask-me-anything-2024-qa-with-jonathan-hassell/

Access it for free by registering on HiHub (https://www.hassellinclusion.com/webinars/) will also give you access to recordings of all our past webinars, and keep you updated on upcoming webinars.

Today, your thinking about accessibility needs to go way beyond the web and apps.

People in every organisation in the world are creating emails, Word, PowerPoint and Excel documents every day and saving and sharing these as PDFs with colleagues and customers.

These need to accessible too.

Here we discuss how to make all these different types of document accessible. We cover

• What you need to meet WCAG for documents, and why sometimes you need to go beyond WCAG
• How to shift people’s mindsets to spend time in improving document accessibility
• How to embed accessibility in document templates to speed up what you need to do to make documents accessible
• What document accessibility checking tools are available for free
• How to create strategies to assure document accessibility is scalable for large organisations
• What do you do about legacy documents – do you have to make things you’ve already published accessible

This audio was originally recorded as a webinar.

You can access the video recording of the webinar, and its transcript, here: https://www.hassellinclusion.com/webinars/creating-accessible-documents/

Access it for free by registering on HiHub (https://www.hassellinclusion.com/webinars/) will also give you access to recordings of all our past webinars, and keep you updated on upcoming webinars.

Accessibility Statements are often used by organisations as an alternative to making their websites accessible. However, they were originally created to help improve the communication between organisations and users of their websites or apps who have disabilities.

In this webinar, Jonathan Hassell, who wrote the initial guidance for accessibility statements in BS 8878, discusses what statements are for, who they are for, why the rules for writing them differ in different countries, and how best to write them to mitigate legal and regulatory threats.

He also clarifies the differences and similarities between them and VPATs and Accessibility Conformance Reports for B2B communications, where vendors are trying to sell the accessibility conformance and features of a digital tool or SAAS. Finally, he discusses how documenting your digital product or service’s accessibility functionality may be mandated by the European Accessibility Act, and can help you promote the results of your accessibility work to people with disabilities, to bring you a Return on Investment from it.

If you’d like to talk with us about how we could help you write or improve your Accessibility Statement or Accessibility Conformance Report, please get in touch.

This audio was originally recorded as a webinar.

You can access the video recording of the webinar, and its transcript, here: https://www.hassellinclusion.com/webinars/mastering-accessibility-statements-acrs-vpats-documentation-metadata/

Access it through HiHub. Registering on HiHub will also give you access to recordings of all our past webinars, and keep you updated on upcoming webinars.

In recent years the term ‘vulnerability’ has become increasingly used in regulated industries like banking and utilities.

Many people can have characteristics of vulnerability – due to poor health, disability, neurodiversity, anxiety, ageing or a mental health condition, a life event such as a new caring responsibility, or low resilience to financial shocks such as the cost of living crisis.

Everyone needs digital information provided about products and services to be easy to understand, and customer-service lines to understand their specific needs. The link between vulnerability and accessibility is clear. 

But, if you want to enable people who are vulnerable to use your digital tools and services, you’ll have to go beyond WCAG, which misses many of the things people who are neurodivergent, ageing, or have mental health conditions or anxiety need.

In this webinar, Jonathan Hassell discusses what accessibility experts can learn from their colleagues who focus on vulnerability, how vulnerability without accessibility misses a key audience, and how accessibility and vulnerability professionals can gain from working together to better meet the needs of all.

This audio was originally recorded as a webinar.

You can access the video recording of the webinar, and its transcript, here: https://www.hassellinclusion.com/webinars/what-makes-a-customer-vulnerable-and-how-to-support-them/

Access it through HiHub. Registering on HiHub will also give you access to recordings of all our past webinars, and keep you updated on upcoming webinars.

We spend a lot of time helping organisations plan for improving accessibility, getting their key stakeholders on board, securing budget, and helping them develop Accessibility Centres of Excellence to drive consistent accessibility delivery.

But as you do this where you work, once you’ve achieved some of these milestones, how can you ensure your improved accessibility credentials are communicated as a benefit to your organisation, internally and externally?

In the last few years, we’ve seen (and driven) a rise in the recognition that accessibility is receiving publicly, in the Press and Awards.

So, in this session, we discuss how your organisation can get a piece of this growing interest in how organisations are delivering accessibility, and why communicating about the accessibility work you do could be as important as the work itself.

• Why communicating your accessibility wins is essential to attract users to use your website, app or tool
• Why it’s also essential for gaining continued buy-in from your internal stakeholders, and to encourage your team
• How to create an accessibility comms strategy and plan, leveraging opportunities like GAAD
• Hints and tips on how to enter and win awards for accessibility – the key way to gain external recognition for your work

This audio was originally recorded as a webinar.

You can access the video recording of the webinar, and its transcript, here: https://www.hassellinclusion.com/webinars/communicating-accessibility-successes/

Access it through HiHub. Registering on HiHub will also give you access to recordings of all our past webinars, and keep you updated on upcoming webinars.

In Europe, the European Accessibility Act’s deadline of June 28 2025 to make websites, apps and digital products from public and private sector organisations compliant with accessibility guidelines is just over a year away.

In the USA, the DOJ NPRM about accessible websites of state and local governments, and Mandate M-24-08 to Strengthen Digital Accessibility and the Management of Section 508 of the Rehabilitation Act, will have an impact on public sector organisations and SAAS companies and digital agencies who sell services and products to them.

These new legal instruments are having a huge impact on why organisations should invest in accessibility in 2024 and onwards. Yet many organisations are unclear of what they mean. This webinar goes through the legislation to give you an understanding of:

• If the legislation applies to your organisation; and what you need to do by when, if the legislation does apply – this information has been welcomed and discussed with legal teams in many of our clients; and
• Gives pointers on how to plan to efficiently achieve what you need to do before the deadline that applies to your organisation.

This audio was originally recorded as a webinar.

You can access the video recording of the webinar, and its transcript, here: https://www.hassellinclusion.com/webinars/how-to-meet-the-european-accessibility-act-deadline-or-respond-to-the-us-doj-notice-of-proposed-rule-making-v2/

Access it through HiHub. Registering on HiHub will also give you access to recordings of all our past webinars, and keep you updated on upcoming webinars.

Baby Boomers are the wealthiest generation on the planet. The over-70s are the UK’s most online adults after twentysomethings, with considerable spending power.

But rarely do people talk about the digital needs of the ageing population, and the link between these and accessibility. In this webinar, we discussed why organisations should care about serving ageing customers, what older people want from digital, and what you can do to attract and retain this often ignored and undervalued digital audience.

This podcast draws from our recent research report ‘A golden opportunity – Are you serving the needs of older online consumers?’ which you can now download. The research reveals that:

• 81% of over-65s are frustrated by inaccessible websites and apps.
• 70% say retailers fail to consider age-related impairments such as poor eyesight and reduced fine motor skills that make using websites and apps more challenging.
• Older consumers spend an average of £163 per month online.
• But, more than one in 10 over-65s (equivalent to 1.38 million UK consumers*) said they would spend more online if websites and apps were easier for them to use.

We go deeper into all of these and more in the webinar. We hope you enjoy the recording…

You can download the report for free here https://www.hassellinclusion.com/are-you-serving-the-needs-of-older-online-customers/

This audio was originally recorded as a webinar.

You can access the video recording of the webinar, and its transcript, here: https://www.hassellinclusion.com/webinars/how-to-meet-the-digital-needs-of-the-wealthiest-generation-on-the-planet/ 

Access it through HiHub. Registering on HiHub will also give you access to recordings of all our past webinars, and keep you updated on upcoming webinars.

2023 was a big year for accessibility, with more and more companies committing to get accessibility right, WCAG 2.2 slightly moving the goalposts, and different AIs proving useful tools for accessibility or total red-herrings.

In this essential webinar, our CEO Jonathan Hassell looks back at what we learned about what works in accessibility in 2023, and how we believe new technologies, devices, laws and regulations will impact the next 12 months. 

Here’s a flavour of some of the topics covered:

• How accessibility can help you support the needs of vulnerable and ageing audiences – which are hot for 2024
• How the European Accessibility Act and the DOJ NPRM are making private companies engage more with accessibility in Europe and the USA
• Why accessibility is now essential for SAAS vendors and their clients
• How AI, kiosks and EVs are influencing how you need to think about accessibility in user interfaces
• Why the most important new assistive technologies could be to interface with real-world experiences, not websites
• Which roles in an Accessibility Centre of Excellence are the safest from AI “stealing your job”

This comprehensive guide to all things accessibility in 2024 will get you thinking and provides plenty of inspiration for where we all may be heading…

This audio was originally recorded as a webinar.

You can access the video recording of the webinar, and its transcript, here: https://www.hassellinclusion.com/webinars/what-you-need-to-know-about-trends-in-digital-accessibility-for-2024/

Access it through HiHub. Registering on HiHub will also give you access to recordings of all our past webinars, and keep you updated on upcoming webinars.

For your convenience, once you’ve logged into HiHub, alongside the captioned video and transcript you can download an RTF document containing all the links in the webinar so you can dive deeper into some of the articles we believe are most important this year.

If you want to deliver brilliant, accessible products and services, you need to know that you can rely on your development team to deliver their part of accessibility.

In this webinar, we explore how you can ensure that your developers have the right capability to deliver accessibility in the sorts of products you’re asking them to develop in 2023.

In this practical and insightful session, find out how to identify any gaps in knowledge (solid accessibility knowledge can’t be learned just via free videos). Know what proper accessibility training for Web Developers looks like, and why a little bit of ARIA knowledge can be dangerous.

And see what it’s really like to use assistive technologies like screen readers and speech recognition.

This audio was originally recorded as a webinar.

You can access the video recording of the webinar, and its transcript, here: https://www.hassellinclusion.com/webinars/how-to-build-strong-development-capability-in-accessibility/

Access it through HiHub. Registering on HiHub will also give you access to recordings of all our past webinars, and keep you updated on upcoming webinars.

How do you approach accessibility when you’re a multi-national organisation? While the objectives and the desire to achieve them are often the same globally, many local factors need to be considered. 

In this webinar Jonathan Hassell and Peter Bricknell tackle how to meet the challenges of different laws and regulations in different countries, and how they require different things for customers or staff and different types of digital techs.

They look at how to balance central objectives with local sensitivities and cultures, and how to be agile in the field whilst maintaining global consistency.

Having worked with many large multi-nationals headquartered in many different countries, they share key considerations like prioritisation and scaling, alongside opportunities, and threats to be aware of as you navigate your way to global accessibility.

This audio was originally recorded as a webinar.

You can access the video recording of the webinar, and its transcript, here: https://www.hassellinclusion.com/webinars/the-pros-cons-of-outsourcing-accessibility/

Access it through HiHub. Registering on HiHub will also give you access to recordings of all our past webinars, and keep you updated on upcoming webinars.