Designing Success: Designing the Blueprint for Modern CS, from Onboarding to Advocacy
GrowthPilot Consulting
1 episodes
3 months ago
If your renewal strategy starts 30 days before the contract ends… That’s not a strategy. That’s a fire drill. In this episode of Designing Success, we break down how world-class CS teams plan for renewals proactively—starting 120 days out, not 12 minutes before the customer ghosts you. Here’s what we cover: Why most renewals fail before they’re ever discussedThe key moves to make at 120, 90, and 60 days—and who should be in the roomHow to turn QBRs into forward momentum—not flashbacksTacti...
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If your renewal strategy starts 30 days before the contract ends… That’s not a strategy. That’s a fire drill. In this episode of Designing Success, we break down how world-class CS teams plan for renewals proactively—starting 120 days out, not 12 minutes before the customer ghosts you. Here’s what we cover: Why most renewals fail before they’re ever discussedThe key moves to make at 120, 90, and 60 days—and who should be in the roomHow to turn QBRs into forward momentum—not flashbacksTacti...
If your renewal strategy starts 30 days before the contract ends… That’s not a strategy. That’s a fire drill. In this episode of Designing Success, we break down how world-class CS teams plan for renewals proactively—starting 120 days out, not 12 minutes before the customer ghosts you. Here’s what we cover: Why most renewals fail before they’re ever discussedThe key moves to make at 120, 90, and 60 days—and who should be in the roomHow to turn QBRs into forward momentum—not flashbacksTacti...
Designing Success: Designing the Blueprint for Modern CS, from Onboarding to Advocacy
If your renewal strategy starts 30 days before the contract ends… That’s not a strategy. That’s a fire drill. In this episode of Designing Success, we break down how world-class CS teams plan for renewals proactively—starting 120 days out, not 12 minutes before the customer ghosts you. Here’s what we cover: Why most renewals fail before they’re ever discussedThe key moves to make at 120, 90, and 60 days—and who should be in the roomHow to turn QBRs into forward momentum—not flashbacksTacti...
