Most leaders know that a strong culture is a foundation for building a great organization, but great cultures don't just happen on their own. Rather, they're designed and built systematically, brick by brick. Each week, join David J. Friedman, the best-selling author of Culture by Design, as he speaks with extraordinary leaders, from all walks of life, and they share their biggest successes, failures, and lessons learned on their culture journeys. If you're searching for the best insights on building a high-performing culture, then Culture Architects, a production of CultureWise, is for you.
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Most leaders know that a strong culture is a foundation for building a great organization, but great cultures don't just happen on their own. Rather, they're designed and built systematically, brick by brick. Each week, join David J. Friedman, the best-selling author of Culture by Design, as he speaks with extraordinary leaders, from all walks of life, and they share their biggest successes, failures, and lessons learned on their culture journeys. If you're searching for the best insights on building a high-performing culture, then Culture Architects, a production of CultureWise, is for you.
John Bollman, CHRO at Pella Corporation, joins David for a conversation about how leadership and culture shape a company’s long-term success. In Part One, John traces his career from law to HR, the early lessons he learned at Whirlpool, and how Pella set out to define a culture anchored in caring, learning, and results. The episode ends just as David asks about the connection between culture and results — a question John answers in Part Two.
In Part One, David speaks with Nathan Hall, founder and CEO of Culture Check, about his path from sociology student to business leader, and how his turnaround work at Simple Story shaped his approach to culture. Nathan reflects on vulnerability, belonging, and the personal roots of his leadership philosophy. The conversation closes with David asking Nathan to weigh in on the biggest misconceptions about DEI — a question Nathan answers when Part Two begins.
In Part Two of their conversation, David and Dustin pick up the story with his leap into entrepreneurship. Dustin explains what it’s like to buy and run a company while writing the playbook in real time, the hard truths he learned along the way, and how that experience ultimately led to the creation of Persistently — and to joining forces with CultureWise.
David sits down with Dustin Campbell, co-founder of Persistence Management Holdings and Persistently, to unpack his journey from investment banking to private equity — and the powerful lessons he learned along the way. In Part One, Dustin shares how a turnaround mentor reshaped his thinking about systems and culture, and why those insights convinced him that culture is more than a differentiator — it’s the driver of performance.
In this second part of their conversation, David and Ari Weinzweig dive deeper into two specific components of the Zingerman’s Community of Businesses: their training arm ZingTrain, and their company’s 34 beliefs. Ari weighs in on how much a growing organization should reflect the essence of its founders.
Since their modest opening in 1982, Zingerman’s Delicatessen has cemented its place as an institution in Ann Arbor, Michigan — rejecting the typical franchise model for food retailers and instead growing into what is today known as the Zingerman’s Community of Businesses. David sits down with Zingerman’s co-founder and co-owner Ari Weinzweig to talk about this incredible journey. In this first of a two-part conversation, Ari distills open-book management and anarchism in business, and explains how he finds culture-building “as much a creative act as cooking.”
In this second half of their conversation, David and Andy Busser get into the day-to-day teaching and reinforcing of the culture at Pitcairn. Andy answers all the important culture questions around his firm’s historic first acquisition of Brightside Partners.
For over 100 years now, Pitcairn has served and advised ultra-high-net-worth families on matters of legacy and wealth. In 2023, the firm’s centennial year, Andy Busser was appointed its CEO — and in this episode, he and David discuss honoring a century-old culture while also leading with one’s own vision for the future. Andy offers a unique insight on the returns from investing in the company culture.
In this second part of their conversation, David and Chris Gheysens continue to discuss the systems with which they transfer and reinforce the culture at Wawa. Chris expands on the idea of culture as a feedback loop, and shares the advice he would give his younger self.
For over 60 years now, the Wawa chain of convenience stores has been supplying the US East Coast with fresh food and consistently positive customer experiences. In the course of this two-part conversation, David takes a deep dive into the company culture behind the success — with the CEO of Wawa himself, Chris Gheysens. In this episode, Chris talks about embedding the culture in new geographies as the company expands to more cities, and finding the balance between results and the welfare of their associates.
The conversation continues with Brian Roers of Roers Companies. In this episode, he shares with David some of the challenges that come with expanding to now over a dozen states in the US. Brian reflects on the importance of being loud as a leader and having the right team when looking to the future.
In this first of a two-part conversation, Brian Roers shares his journey of co-founding Roers Companies with his brother Kent, and becoming a culture champion along the way. Roers Companies is a multi-awarded multifamily and commercial real estate development firm based in Minnesota. It was founded in 2012 — and by 2024, was recognized by Inc. 5000 as the 344th fastest-growing private company in America. At the heart of their remarkable growth is their Culture Blueprint, and a daily commitment to their culture.
David resumes the conversation with Steven Shapiro and Nancy Shapiro Rapport on designing Our Family Culture. Nancy and Steven explain how Our Family Culture shapes the way conversations are taking place between parents and children, and why repetition matters when parenting with purpose.
What does it mean to be the Culture Architect of one’s family? Over the past year, David has worked with brother-sister duo and lifelong educators Steven Shapiro and Nancy Shapiro Rapport to explore this question. In this episode, they recount the story of coming together and collaborating on Our Family Culture, a system designed to help parents be more purposeful in creating a healthy culture for their families.
In this episode, David and Ed DeAngelis examine EDA Contractors’ journey to becoming a top workplace. Ed explains how investing in the company’s culture has affected their bottom line, and what it means to build a “24-hour culture.”
Ed DeAngelis founded EDA Contractors in 1999, and for the last 25 years, the company has worked on construction and historic restoration projects throughout the Greater Philadelphia region, New Jersey, and New York. Today, EDA Contractors is recognized as a top workplace and a leader in the industry. Much of it is thanks to Ed, whose intentionality around psychological safety and the overall workplace culture makes him a true Culture Architect.
The conversation resumes between David and Dr. Kent Wessinger on the millennial and Gen Z workforce. Using insights from his proprietary research, Kent imagines the near future where these younger generations have become their organizations’ leaders and culture-builders.
David is joined by Dr. Kent Wessinger, researcher and author of Bridges over Ladders: Secure Growth and Fortify Revenue with Millennial Employees, Clients and Members. In this episode, Kent introduces his proprietary research — and breaks down why and how most organizations are ill-equipped to attract, engage, and retain younger employees, even though younger generations already take up the largest share of today’s workforce.
In this episode, David and Geneviève Retzlaff continue to explore connections between authentic leadership and high-performing teams — and weigh in on different approaches to the culture-building process.
Most leaders know that a strong culture is a foundation for building a great organization, but great cultures don't just happen on their own. Rather, they're designed and built systematically, brick by brick. Each week, join David J. Friedman, the best-selling author of Culture by Design, as he speaks with extraordinary leaders, from all walks of life, and they share their biggest successes, failures, and lessons learned on their culture journeys. If you're searching for the best insights on building a high-performing culture, then Culture Architects, a production of CultureWise, is for you.
