In Part 2 of the ctrlclickcast.com Refresh series, Lea and Emily explain the technical process of translating the design to a completely rehauled front-end and upgrading to ExpressionEngine 5 that finally led to a launch.

Tanzen's Carrie Hane joins the show to discuss how fundamental content strategy is to organizational goals. We learn what's involved in content strategy, its execution, and its benefits.

What is the new ExpressionEngine Community Association about? EECA president TJ Draper joins the show to explain the origins of the organization, its goals, and what's next with the EE Conference.

In Part 1 of the ctrlclickcast.com Refresh series, Lea and Emily dive into the planning, content, IA and design process to launch a modern, mobile-friendly website.

What does the recent Happy Cog acquisition mean for our industry? Vector Media Group partners Matt Weinberg and Stuart Henry join the show to explain why they pursued an acquisition, how the process evolved, and what they see changing in the digital agency landscape.

In our 8th (!) Year in Review, we touch on what we learned in tech, business and life this past year. Plus, special guest Erin Lewis is back to give us the rundown on this year's Rapidfire Questions.

Success isn't a straight line. So how do you weather the up and downs ... especially the downs? We share some of the challenges we're currently facing in our business (and with this podcast!), along with the changes we're trying and the lessons we've learned to avoid making the same mistakes again.

How do you design for audiences that struggle with mental health? Senior UX Architect Francis Rowland with insights on how design, combined with compassion, is the way forward online.

Your work on the web can be more meaningful, productive and fun! Author Gina DeLapa shares tips to help you deal with burnout, drama and negative feedback, so you can thrive at work!

Hiring your first employee? Friendly Design's Ross Nover joins the show to explain how he grew his agency to eight full-time staff. We discuss the financial and cultural implications, debate hiring vs contracting, and share resources on the business benefits of hiring!

How can we be more creative and flexible with designs on the web? Travis Gertz explains how design choices deliver messages beyond the content itself. Plus, we dive into nuances on how to apply creative designs with Craft CMS.

Why should we plan for offline? How can service workers help? Developer and author Jeremy Keith dives into the whys and hows of building good offline web experiences.

What is philanthropy tech? Technology Affinity Group Executive Director Chantal Forster explains how technology serves philanthropic endeavors. Plus: real-world examples of how tech affects social change end-to-end.

Lawyers Josh Barrett and Gabe Levine join the show to discuss what client services agreements like MSAs and SOWs should include, especially if you create digital products. They explain the importance of working with agreements that are custom to your services, as well as with a lawyer who understands those services. And they detail the Standard Agreement they created with Bureau of Digital, which is not only geared toward digital services but is free for anyone to use!

What are design systems and how can we nurture them? Adobe Design Engineer Sarah Federman dives into the whys and hows of design systems for small and large teams. We discuss how to create, maintain and communicate the importance of design systems, while also highlighting the importance of developer input early on and throughout the entire process.

CEO of Black Tech Mecca, Fabian Elliott, joins the show to explain BTM's mission and how they use data as the foundation for building healthier communities. He details their holistic approach to increasing Black participation in Chicago's tech community, focusing on education, corporate and entrepreneurship. He also shares how BTM's framework and model can help other cities and communities, including the annual State of the Black Tech Ecosystem conference.

You've decided to upgrade or migrate your CMS—what's next? In Part 2 of this series, we tackle the technical aspects of CMS upgrades and migrations. We emphasize the importance of technical planning, the client's responsibilities, share gotchas and issues we've circumvented while defining thorough QA.

Front-end and performance expert Kitt Hodsden joins the show to make sense of today's options for managing, optimizing and serving images on the web! She explains the historical background of web images, along with future-forward options like WebP and WebM. She also shares resources to help with virtually any approach to images, then dives into the solutions that consistently work for her, including srcset, automating optimization and lazy loading.

The success of your agency relies on business development. But where to start? Foster Made's Director of Strategy and Business Development Alex Mejias gives us the 411 on Biz Dev 101. From growth to sales, lead generation and qualification, we share Foster Made and Bright Umbrella's experiences on what works, what doesn't, and how nuanced it is for every different agency.

We chat with Microsoft's Product Design & Culture Lead Timothy Bardlavens about the lack diversity in the design industry and leadership. He details what design leadership should look like, and how leadership is needed for even grass-roots diversity efforts to find success. We discuss the challenges to building diversity, including programs that don't actually deliver what people need. Tim also shares how basic access and radical transparency can be the start of change, while reflecting on the reality that change still seems to lie on the shoulders of the people who need it most.