This episode is for anyone who deals with challenging customers! Leadership skills like emotional regulation and active listening aren’t just for folks at the top of the org chart – they’re essential skills for any and every employee who interacts with customers. Customer Experience Specialist and REAL Custom Training instructor Heather Butterworth joins host Andy Morrison for a look at how customer-facing professionals can navigate challenging, emotionally charged situations. Heather provides some great tips that listeners can put into action right away and talks about her 6-hour training program that helps people fully develop the skills necessary for Keeping Your Cool In Customer Service.     About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).   We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.   Private group training is available and can be fully customized to align with organizational goals.     Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com   Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.   Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining   Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining  

This episode is for anyone who’s ever battled impostor syndrome! Host Andy Morrison is joined by Allison Rich, the Associate Director of TEEG - the Thompson Ecumenical Empowerment Group – a leading non-profit social service agency in Northeastern Connecticut.   As a young leader, Allison shares her own experience with impostor syndrome – the sense of self-doubt that we possess the knowledge or skills required in our professional role – and how to address it in ourselves and others. Allison also gives the Better Workdays audience wonderful insight into leading others in the nonprofit sector and highlights several ways that TEEG’s people-first approach to managing others can be applied at any company in any industry.    To learn more about TEEG, visit https://teegonline.org/about/   About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).   We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.   Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com   Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.   Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining   Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

This episode is for anyone who wants to avoid The Conspiracy of Niceness! With today’s emphasis on positivity and empathy in leadership, it’s no surprise that many supervisors and managers are suffering the effects of being too nice in the workplace. In this episode, host Andy Morrison helps you understand the need to balance respect, empathy, and results as a leader, and gives you a list of things to keep an eye out for if you want to make sure your team isn’t suffering from being too darn nice.   About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).   We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.   Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.   Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining   Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining  

Inspired by his family’s summer vacation, host Andy Morrison presents leadership lessons from Santa’s Village, a Christmas-themed amusement park in Jefferson, New Hampshire. Andy’s been visiting Santa’s Village for years and is always blown away by the park’s beautiful appearance, smooth operations, and dedication to providing an excellent customer experience.  There’s a lot to learn from the way they do things at Santa’s Village – see for yourself by tuning in!     About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).   We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.   Private group training is available and can be fully customized to align with organizational goals.     Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com   Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.   Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining   Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

This episode is for anyone considering whether leadership development programs are a worthy investment! Host Andy Morrison sits down with Jennifer Worden from Foster, LLC to discuss her experience in REAL Custom Training’s leadership development workshops. Hear first-hand from Jennifer about: What it’s like training alongside people from other companies and industries What it means to work for an organization that values employee development How developing a growth mindset helped her manage big changes in the workplace REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL). We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service, Public Speaking, and more. Each program is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. Private group training is also available and can be fully customized to align with organizational goals. Learn More Workshops: www.realcustomtraining.com Contact: Andrew Morrison, MSOM – Owner/Instructional Staff 📧 andrew@realcustomtraining.com | 📞 860.753.3710 Follow for live event updates and helpful content: Facebook LinkedIn Subscribe for free resources: YouTube About REAL Custom Training

This episode is for anyone who wants to know if your team ACTUALLY needs teambuilding! Join host Andy Morrison as he explores two common misconceptions in the workplace: not every “team” is actually a team and not all attempts at “teambuilding” actually follow the necessary steps to strengthen a team’s effectiveness.  Andy helps clarify the meaning of the terms team and teambuilding, and then gives you a fast and free assessment to determine if your team actually needs teambuilding. And if it does, Andy helps you better understand exactly what teambuilding is and how it should unfold.  About REAL Custom TrainingREAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).  We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining   Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

This episode is for anyone who wants to avoid common pitfalls of ineffective managers!  Borrowing from the work of Mike Woodcock and Dave Francis, Andy lays out the researchers’ 11 most common reasons managers fail in the workplace. The bad news? These 11 contributors to failure are just as relevant today as they were when Woodcock and Francis wrote about them waaaaaaaaaay way way back in the 1980s.  The good news? Every one of them is due to a skill gap that organizations and managers can close through training! Along the way, Andy also offers his latest pet peeve with LinkedIn content, ponders whether he’s using the word “umbrage” correctly, and notices that he says “like I said” way too often.Give it a listen and you’ll walk away better prepared to make sure YOU don’t fall victim to the 11 reasons so many managers fail to create better workdays.    About REAL Custom TrainingREAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).   We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.   Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.   Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining   Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

This episode is for bosses who want to understand freedom’s role in leadership! Fresh off the July 4th holiday, host Andy Morrison has the concept of freedom on his mind. In every company across all industries, employees are always pushing for more freedom, creating challenges for managers who have to balance the desire for freedom with the need for quality results. Andy explains why this push for freedom is a fundamental human quality and gives managers some practical tips for providing employees with more freedom without sacrificing results.  About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).   We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com   Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining   Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

In this episode of Better Workdays, Andy Morrison breaks down the critical distinction between toxic and difficult behavior in the workplace. Drawing from real-world leadership training, he explores how intention, impact, and good faith help you decide when to coach—and when to escalate. Plus, he shares a practical matrix and five-question framework to help leaders respond with clarity and empathy. About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).   We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.   Private group training is available and can be fully customized to align with organizational goals.     Learn More About REAL Custom Training Read about our workshops: ⁠www.realcustomtraining.com⁠  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff ⁠andrew@realcustomtraining.com⁠ 860.753.3710.   Follow for live event updates and helpful content: ⁠www.facebook.com/REALCustomTraining⁠ ⁠www.linkedin.com/company/realcustomtraining⁠   Subscribe here for some great free resources: ⁠www.youtube.com/@REALCustomTraining

This episode is for anyone who wants to reframe their negative thinking!  Special guest and REAL Custom Training instructor Heather Butterworth joins host Andy Morrison for a firsthand overview of Heather’s favorite leadership tool: The Cognitive Crown.  The Cognitive Crown can be a useful framework to raise self-awareness around our internal reasoning and take action to shift toward a more positive and productive outlook.  About Our Guest  Heather Butterworth started her career in close contact customer service more than 15 years ago. Since then, she has become a Top Industry Recognized Educator and the North America Director of Creative Education for a global beauty brand.  Heather travels North America mentoring other educators; coaching business owners; teaching personal skills, leadership, communication skills, and emotional intelligence; building and executing programs at all levels of the industry; and teaching industry-specific skills. Her extensive experience enables her to help individuals structure their goals, as well as to achieve proficiency and successful execution in real world settings.   About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).   We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.   Private group training is available and can be fully customized to align with organizational goals.     Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.   Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining   Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

This episode is for anyone who wants to understand how each level of leadership affects the other levels of leadership in your organization! From the front-line to the C-suite, organizational leaders are tasked with specific areas of responsibility, but these distinctions are not commonly understood in the workforce, leading to internal obstacles and frustrations. Start removing those obstacles in your organization by understanding the levels of leadership!   About REAL Custom TrainingREAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).   We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.   Private group training is available and can be fully customized to align with organizational goals.     Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining   Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

In this special episode of Better Workdays, host Andrew Morrison dives deep into his love for The Batman (2022) — and invites an unlikely guest: ChatGPT. Together, they unpack what makes the film a true noir, explore the power of moral ambiguity, and break down the detective story structure. But it’s not just about Gotham. This episode reveals how storytelling, character complexity, and even pop culture obsessions can shape how we learn, lead, and work. Part movie analysis, part reflection on AI, narrative, and personal growth — it’s a thoughtful, creative take on what really makes a better workday.  About REAL Custom Training    REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).     We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.    Private group training is available and can be fully customized to align with organizational goals.      Learn More About REAL Custom Training  Read about our workshops:   www.realcustomtraining.com     Contact me to discuss your training and development needs:  Andrew Morrison, MSOM – Owner/Instructional Staff  andrew@realcustomtraining.com  860.753.3710.     Follow for live event updates and helpful content:  www.facebook.com/REALCustomTraining  www.linkedin.com/company/realcustomtraining    Subscribe here for some great free resources:  www.youtube.com/@REALCustomTraining 

Inspired by the great Malcolm Guite, Andy attempts to give an improvisational tour of his library and accidentally smashes his cell phone in the process.     But before he breaks his phone, Andy shares and reflects on some enlightening clips of Malcom Guite discussing embarrassment over a messy office and the inspiring notion that “there is no such thing as a blank piece of paper.”      If Malcom’s work resonates with you as it does Andy, you can see more of his videos on his YouTube channel:     http://www.youtube.com/@MalcolmGuitespell    You can also find the specific videos referenced in this episode by visiting the RECCOS playlist on the Better Workdays YouTube channel:     https://www.youtube.com/@REALCustomTraining/playlists     About REAL Custom Training    REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).     We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.    Private group training is available and can be fully customized to align with organizational goals.      Learn More About REAL Custom Training  Read about our workshops:   www.realcustomtraining.com     Contact me to discuss your training and development needs:  Andrew Morrison, MSOM – Owner/Instructional Staff  andrew@realcustomtraining.com  860.753.3710.     Follow for live event updates and helpful content:  www.facebook.com/REALCustomTraining  www.linkedin.com/company/realcustomtraining    Subscribe here for some great free resources:  www.youtube.com/@REALCustomTraining 

This is episode is for bosses who want to promote growth mindset! Growth mindset – the idea that cherished qualities and abilities can be developed through learning, effort, and feedback – is an important tool for leaders who get the best out of themselves and others. In this episode, Andy takes a look at 5 easy to remember mantras that can help any boss lead in a way that promotes the power of growth mindset.   Andy also offers his highest of recommendations to the YouTube channel of Rev. Dr. Martin Guite and shares a clip from one of Rev. Dr. Guite’s many wonderful videos exploring the works of J.R.R. Tolkien. About REAL Custom Training   REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).    We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.   Private group training is available and can be fully customized to align with organizational goals.    Learn More About REAL Custom Training  Read about our workshops:   www.realcustomtraining.com    Contact me to discuss your training and development needs:  Andrew Morrison, MSOM – Owner/Instructional Staff  andrew@realcustomtraining.com  860.753.3710.    Follow for live event updates and helpful content:  www.facebook.com/REALCustomTraining  www.linkedin.com/company/realcustomtraining   Subscribe here for some great free resources:  www.youtube.com/@REALCustomTraining  Podcast Produced: www.piccolopodcasts.com.au

 This episode is for anyone trying to manage cell phones in the modern workplace!    Join host Andy Morrison for a look at real-world ideas on how organizations can mitigate the impact of cell phone usage and distraction.    And this time around, the ideas aren’t coming from Andy – they were generated by participants in one of Andy’s recent problem-solving workshops.    As frontline supervisors themselves, the participants used their firsthand experience to generate some thought-provoking ideas on how to best manage cell phones at work. If you're dealing with the same issue, you can’t miss this episode.    About REAL Custom Training   REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).    We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.   Private group training is available and can be fully customized to align with organizational goals.    Learn More About REAL Custom Training  Read about our workshops:   www.realcustomtraining.com    Contact me to discuss your training and development needs:  Andrew Morrison, MSOM – Owner/Instructional Staff  andrew@realcustomtraining.com  860.753.3710.    Follow for live event updates and helpful content:  www.facebook.com/REALCustomTraining  www.linkedin.com/company/realcustomtraining   Subscribe here for some great free resources:  www.youtube.com/@REALCustomTraining  Podcast Produced: www.piccolopodcasts.com.au

This episode is for anyone who wants to lead their team through a brainstorming exercise that actually gets results!  Better Workdays host Andy Morrison takes a look at a repeat offender when it comes to terrible meetings: the poorly-run brainstorming session.  Brainstorming can be a fun and highly effective tool IF it’s done properly. This episode gives you 5 ways to make sure your brainstorming sessions don’t rain on your team’s parade.  About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).  We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining  Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

This episode is for anyone who wants to get the most bang for your buck when you use a third-party provider for your leadership development programming.  Better Workdays host Andy Morrison is in the business of providing leadership development programming for small to medium-sized companies that don’t have an internal department dedicated to talent development.  As a provider, Andy has firsthand experience and knowledge of the simple but impactful steps a company can take to make sure they get a high return on their investment in leadership programming. In this episode of Better Workdays, Andy gives you his top 5 suggestions for maximizing your investment in your people’s leadership abilities.  About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).  We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining  Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

This episode is for anyone setting goals for 2025!  Join host Andy Morrison for a look at two change models that help explain why some goals and resolutions are easily reached, while others can seem perpetually out of reach no matter how hard or how often we try. Pulling from the books Developing Coaching Skills and The Coaching Habit, Andy presents a framework we can use to reframe our thinking around difficult goals and increase our likelihood for success.   About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).  We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining  Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

This episode is for managers who don’t want to sacrifice long-term success in exchange for short-term results!  Join host Andy Morrison as he explores Dr. Paul Hersey’s model for Effective Leadership. This simple model can help us understand why leadership styles like micromanaging and bullying may be effective at driving short-term results, but ultimately hurt us, our employees, and our organizations in the long-run.  About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).  We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining  Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining

This episode is for anyone who wants to help their kids learn how to fail without getting discouraged!  Helping employees develop a growth mindset requires the same strategies as helping a little kid develop one. You’ve got to resist the natural tendency to praise talent and instead focus on helping the other person think about the process, effort, adjustments, and strategies they used to achieve a result.  Join host Andy Morrison as he puts this concept to the test with his kids! See how a discussion about something as simple as coloring can be used to help kids embrace progress over perfection.  About REAL Custom Training REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).  We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.  Private group training is available and can be fully customized to align with organizational goals.  Learn More About REAL Custom Training Read about our workshops: www.realcustomtraining.com  Contact me to discuss your training and development needs: Andrew Morrison, MSOM – Owner/Instructional Staff andrew@realcustomtraining.com 860.753.3710.  Follow for live event updates and helpful content: www.facebook.com/REALCustomTraining www.linkedin.com/company/realcustomtraining   Subscribe here for some great free resources: www.youtube.com/@REALCustomTraining