Kristin Toth of On Call International joins Tom and James for a thoughtful conversation on the realities of the global assistance world - from resilience under pressure to the power of a truly supportive team. A grounded, quietly inspiring episode for anyone working in human-centred services.
An insightful conversation with Serge from Falck Global Assistance in the US about the evolving world of assistance. We explore where the industry is headed, diving into Serge’s forward-thinking ideas on how technology, AI, and even drones could transform the way assistance is delivered in the years ahead.
We talk to Annick, from AIMS. We learn all about the company's diverse services and Annick's background and history in the industry. We also learn all about AIMS's ongoing and impressive commitment to humanitarian work and CSR, as well as Annick's reflections on the future for tourism and economic growth for Africa. Fascinating stuff, and we hope you'll love it.
A very fun chat with a guest many of our listeners will already know. Louise Heywood shares everything you could want to know about the International Assistance Group. We talk about the upcoming forum, the groups work in elevating standards across the industry, and a whole lot more.
We chat to Les Davis, the former Brit ex-pat, working for Gouda International in Utrecht. A slightly roaming and very enjoyable conversation about the company, Les's story and the Netherlands... as well as Tom's slightly rambling ponderings on the future of AI. Maybe we'll forgive him just this once as he wasn't well.
Tom Uddenberg joins us to talk about AirMedic, the Quebec based air ambulance company. We hear about his move to the industry from aviation, as well as the company's story and growth.
Mark Lee is an international travel solicitor, and an adviser to the insurance industry. Mark shares his experience and journey with Tom and Juan, as well as also giving some fascinating insight into the New Consumer Duty, and its ramifications for the travel insurance industry.
Tom and Juan chat to James Wilson and Gian Sumagpao from Healix, as we take a deep dive into the role of Medical Case Managers. An essential part of the team within any assistance company, we find out about their responsibilities, their work and what makes their role so crucial
Presented by Tom and Juan, Robert Hoey tells us the fascinating story of going from a trainee in the funeral business, to President of Funeral Support Services Co, in Japan. Robert tells us about moving to Japan, getting introduced to the funeral industry, and overcoming huge challenges to create a hugely successful funeral services company. We learn a lot about the industry, about Japan and about Robert. A fascinating and inspiring episode. Not one to miss!
Fascinating talk with Rhea Akiki of Swan International. Swan has a rich history, and is a key part of the industry. Based in Lebanon, Rhea gives us an amazing insight into the realities of the current situation on the ground there.
A fascinating look into insurance for the private rental market, and sharing economy. We're learn a lot about just how complex insurance can be for those renting their properties on platforms like Airbnb, and we heard Louise's thoughts on the future of private rental.
You can find Louise on LinkedIn here: https://www.linkedin.com/in/louise-birritteri-b0b12620/
Claudia Schmiedhuber, previously of EURAMI, joins the podcast to tell us all about her new home, GAMTI. GAMTI provided education and training to the Travel and Medical Assistance world, and we hear all about it. It's a fascinating episode, and not one to miss.
You can contact Claudia at https://www.linkedin.com/in/claudia-schmiedhuber/
We chat to Declan McDermott and Kate Fitzpatrick, from World Travel Protection. We learn all about their work in security, travel risk management and hear their insights on safety and global travel trends for the future.
You can contact the guests at: https://www.linkedin.com/in/declan-mcdermott-71569a18/
and
https://www.linkedin.com/in/kate-fitzpatrick-3408a025/
Back at last with our first episode of Season 5. A fascinating chat with Nadeem Sheikh-Ali from Charles Taylor. We hear all about life insight one of the UK's leading assistance operations, and about Nadeem's work and career.
An unusual and thought provoking chat with Duncan Minty, ethics adviser for the insurance industry. We hear all about some of the ethical challenges facing the industry, with some fascinating insights on how public opinion can lead the insurance companies to better outcomes.
A chat with Stuart Phillips and Adam Hickman of Med ResQ. We hear their insights into the world of Air Ambulances, and their origin story and what makes them unique.
A very enjoyable post conference chat with Michael Camacho, President, and Warren Brown, Co-chair of Membership committee, of THiA. The conference took place in Quebec City, in May 2024, and was a huge success. We chat about THiA, its purpose, and its members, as well as hearing all about the fun - and the hard work - for everyone involved. More information about there is available here: https://www.thiaonline.com/
An interesting chat with Nicolas Herault, of Concentrix. We get an introduction to the world of Roadside Assistance, and hear all about Nicolas' extensive experience in call centres and assistance services throughout Europe.
Juan gives us a run down of the charity work that FJN Solutions are doing, and his participation in their football event. Find out more at https://fjnsolutions.co.uk/2024/04/23/final-score/ and connect with FJN here on LinkedInhttps://www.linkedin.com/company/synchronicity-ins-ltd/
A really thorough discussion of the fascinating and complex world of air ambulances. Douglas Weisz of REVA Air Ambulances tells Tom and Juan his whole story, and opens up the inner workings of an air ambulance. We also hear about Douglas' journey, and what it takes to really make it in his industry.
Guest profile : https://linkedin.com/in/douglasweisz/
