Welcome to Zendesk Insights, your front-row seat to the future of customer service.
As the pace of change accelerates, we're sitting down with the leaders, disruptors, and innovators reshaping CX. From emerging tech to the latest trends transforming the industry, we bring you the insights that will keep your business moving forward.
Like and subscribe to receive new episodes as they come out. Visit https://www.zendesk.com/zendesk-insights/ for updates, bonus content, and more.
Welcome to Zendesk Insights, your front-row seat to the future of customer service.
As the pace of change accelerates, we're sitting down with the leaders, disruptors, and innovators reshaping CX. From emerging tech to the latest trends transforming the industry, we bring you the insights that will keep your business moving forward.
Like and subscribe to receive new episodes as they come out. Visit https://www.zendesk.com/zendesk-insights/ for updates, bonus content, and more.
On this episode, we’re joined by Alexander Kouts, CEO of Indigov. Alexander shares his mission to bring private sector efficiency to the public sector, using technology to improve engagement between elected officials and their constituents.
Key Takeaways:
(02:00) Alexander’s background and how he started Indigov.
(04:36) Challenges faced by government agencies in communicating with the public.
(07:12) Indigov’s success in reducing response times from 80 days to less than eight hours.
(08:48) Utilizing Zendesk to streamline communication processes.
(11:24) The importance of empathy in customer service and AI.
(14:00) Security and regulatory considerations in applying AI in government.
(16:36) Future potential of AI in government services.
(19:12) Successful implementations and positive outcomes from Indigov’s work.
(21:48) AI’s impact on the relationship between constituents and government.
(24:24) Responsible use of AI in government services.
Resources Mentioned:
Alexander Kouts - https://www.linkedin.com/in/akouts/
Zendesk AI Summit - https://event.zendeskai-summit.com/
Indigov - https://indigov.com/
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