Welcome to Zendesk Insights, your front-row seat to the future of customer service.
As the pace of change accelerates, we're sitting down with the leaders, disruptors, and innovators reshaping CX. From emerging tech to the latest trends transforming the industry, we bring you the insights that will keep your business moving forward.
Like and subscribe to receive new episodes as they come out. Visit https://www.zendesk.com/zendesk-insights/ for updates, bonus content, and more.
Welcome to Zendesk Insights, your front-row seat to the future of customer service.
As the pace of change accelerates, we're sitting down with the leaders, disruptors, and innovators reshaping CX. From emerging tech to the latest trends transforming the industry, we bring you the insights that will keep your business moving forward.
Like and subscribe to receive new episodes as they come out. Visit https://www.zendesk.com/zendesk-insights/ for updates, bonus content, and more.
In this episode, we’re joined by Erika Tabacniks, Manager of Customer Success at LinkedIn. Erika shares valuable insights into building a supportive and effective customer success team by harnessing the power of AI and fostering a culture of continuous learning and empathy.
Key Takeaways:
(02:32) Erika defines her pivotal role and responsibilities within customer success
management at LinkedIn.
(05:55) Using AI to keep customers engaged and drive long-term loyalty.
(11:25) The importance of personalized messaging and AI in user communication.
(17:12) The necessity of open communication for team support and mental health.
(18:42) Strategies for fostering a learning culture within customer success teams.
(19:38) Erika's techniques for encouraging a healthy work-life balance.
(21:02) Boosting morale by recognizing and appreciating team efforts.
(23:36) Proactively using data and AI to address customer needs and preferences.
(24:50) A compelling story of exceptional customer service embodying the Japanese concept of Ikigai.
Resources Mentioned:
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