Welcome to Zendesk Insights, your front-row seat to the future of customer service.
As the pace of change accelerates, we're sitting down with the leaders, disruptors, and innovators reshaping CX. From emerging tech to the latest trends transforming the industry, we bring you the insights that will keep your business moving forward.
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Welcome to Zendesk Insights, your front-row seat to the future of customer service.
As the pace of change accelerates, we're sitting down with the leaders, disruptors, and innovators reshaping CX. From emerging tech to the latest trends transforming the industry, we bring you the insights that will keep your business moving forward.
Like and subscribe to receive new episodes as they come out. Visit https://www.zendesk.com/zendesk-insights/ for updates, bonus content, and more.
On this episode we’re joined by Jeremy Kingsley, Global Lead of Strategic Foresight at Economist Impact. Jeremy provides much useful insight into how companies can approach the adoption of AI in a responsible way while leveraging it to its fullest potential.
We discuss:
(2:38) The early adoption of AI in the financial services industry.
(5:29) The importance of data protection and regulation for AI.
(7:20) Why companies need to be transparent when using AI.
(9:43) Different approaches to data regulation across regions.
(13:43) Consequences of implementing AI without proper consideration of security and privacy.
(18:11) How companies are rethinking business models and generating new products with AI.
(20:39) The potential for AI to revamp industries like education and healthcare.
(24:50) How AI can make jobs more efficient and lead to more creativity.
(28:27) Key advice for industry leaders about how to experiment and be transparent with AI.
Resources Mentioned:
https://www.linkedin.com/in/jeremykingsley/?originalSubdomain=uk
https://www.linkedin.com/company/economist-impact/
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