After 16 years in retail, he wanted more — a promotion to Operations Manager and a better balance with his family. But despite his hard work, the next step seemed out of reach.

In this episode of Your Life, Your Call, Let’s Talk, we uncovered what was really holding him back. By focusing on role requirements, living as if he already had the promotion, and structuring his family and work priorities, he found clarity and a practical way forward.

This is a story for anyone who’s ever felt stuck in their career — working hard but not moving up. Sometimes the shift you need is about mindset, not just effort.

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