Today, host James Grieve, CMC and Tim Kist FCMC discuss the challenge of creating a great customer experience.

You’ll learn key customer experience best practices, why a customer centric approach is crucial to success, and what implementation of a positive customer experience program looks like.

On this episode of Your Expert Advantage: A Higher Level of Management Consulting, you’ll learn:

• How to ensure your clients can develop and execute a positive customer experience
• Why Customer Centricity matters
• How to assess your organization / your client’s customer centricity
• The benefits of a customer research company
• The biggest mistakes you can make in customer experience and how to avoid them
• The importance of listening to your customers with an open mind
• The value of a Certified Management Consultants (CMC) in creating a positive and sustainable customer experience.