911 dispatchers are the first, first responders, yet they are still classified as clerical workers. In this episode of The Director’s Dispatch, we dive into the push for reclassification and why it’s critical for the future of 911 professionals. Recognizing dispatchers as first responders isn’t just about a title—it’s about ensuring they receive proper training, mental health support, and the respect they deserve for the life-saving work they do every day. We’ll break down the challenges, the progress made so far, and how leaders and advocates can continue pushing for change.