You, Me, and IBM i lives at the intersection of wit and wisdom, and offers an inside look at the lives of the technical support experts at the IBM i Global Support Center. Each episode explores a new aspect of support, and leaves listeners better able to solve their own issues and get back to business.
Alex Marquis (marquis@us.ibm.com) and Kurt Schroeder (kschroe@us.ibm.com) welcome your comments, questions, and show suggestions.
You, Me, and IBM i lives at the intersection of wit and wisdom, and offers an inside look at the lives of the technical support experts at the IBM i Global Support Center. Each episode explores a new aspect of support, and leaves listeners better able to solve their own issues and get back to business.
Alex Marquis (marquis@us.ibm.com) and Kurt Schroeder (kschroe@us.ibm.com) welcome your comments, questions, and show suggestions.
The IBM i GSC has long had the benefit of the experience of Hugo Del Castillo, having worked in various places in both the US and South America as a Systems Engineer, in Technical Support, and even in Sales. In this episode, Hugo talks in depth about the ENDJOBABN IBM i command, and we get to hear the trust behind one of the most amazing IBM i support stories ever -- the history of how a customer ended his OWN job, in a very abnormal way....
Customers that have a job that will not end are encouraged to open a support ticket to IBM to get an expert involved who knows that area of the system best, and at a minimum, collect SERVICEDOCS before running the ENDJOBABN command so that the right diagnostic materials are collected. An IPL should be performed to clean up the system when possible.