You, Me, and IBM i lives at the intersection of wit and wisdom, and offers an inside look at the lives of the technical support experts at the IBM i Global Support Center. Each episode explores a new aspect of support, and leaves listeners better able to solve their own issues and get back to business.
Alex Marquis (marquis@us.ibm.com) and Kurt Schroeder (kschroe@us.ibm.com) welcome your comments, questions, and show suggestions.
You, Me, and IBM i lives at the intersection of wit and wisdom, and offers an inside look at the lives of the technical support experts at the IBM i Global Support Center. Each episode explores a new aspect of support, and leaves listeners better able to solve their own issues and get back to business.
Alex Marquis (marquis@us.ibm.com) and Kurt Schroeder (kschroe@us.ibm.com) welcome your comments, questions, and show suggestions.
In this episode, we sit down with Nina Ng, an IBM support veteran whose cosmopolitan career has taught her to speak fluently in the language all customers expect: the clear and timely communication of correct answers. From her roots in the Philippines to her life today in Singapore, Nina Ng has built a reputation for technical excellence, empathy, and infectious good humor. Join us for a thoughtful look at what it really means to connect across cultures, one call at a time.