My guest, Jerry Fu, is a conflict resolution coach who helps Asian-American leaders advance in their career and life journeys. Having taken on several pharmacy leadership roles, Jerry started coaching in 2017 to help other Asian-American professionals deal with the conflict they encounter at work, in their culture, and within themselves.
In this episode, Jerry talks about the mistakes leaders make when it comes to conflict and shares his 5 step framework for resolving conflict. Throughout the conversation, we apply his framework to situations leaders frequently encounter.
Listen to this episode:
- To learn effective communication strategies for resolving conflict
- To become a more effective leader by learning how to manage and resolve conflicts.
- To increase productivity by reducing time and energy spent on conflicts.
Links Mentioned:
Episode Guide and Timestamps:
- A working definition of conflict: 1:00
- Why do people struggle with conflict and avoid it? 1:51
- How to stop avoiding conflict: 2:57
- The mistakes leaders make when it comes to conflict: 4:25
- Jerry’s 5-step framework for resolving conflict: 10:33
- How to be brave to resolve conflict: 16:45
- How to plan out what you want to say: 20:13
- Application: conflict with someone older than you: 22:10
- Application: an employee who isn’t meeting expectations: 25:15
- Information about Jerry’s company - Adapting Leaders: 28:53
- Final nugget: 32:13
