In this episode of "You Can Manage That," host Chris Asper interviews Kim Fletcher, a dynamic leader spearheading the marketing and communication strategy at Diabetes Canada. Kim shares her Five C's model for Navigating and Leading Change in the workplace, drawing on her experience in brand management, product marketing, fundraising, and customer experience. Listeners will gain valuable advice from her expertise, as well as her extensive nonprofit work and industry recognition.
Episode Guide and Time Stamps:
[2:51] - What is leadership?
[4:30] - Navigating Change with the Five C’s
[5:00] - The first C: Curiosity
[8:32] - The second and third C: Capabilities and Capacity
[13:05] - The fourth C: Confidence
[16:53] - The fifth C: Compassion
[20:17] - Balancing Capabilities and Capacity
[23:27] - Maintaining a Curious Mindset
[26:50] - Resilience to Change
[30:19] - Cultivating a Culture of Trust
Resources Mentioned:
