It’s all about delivering a WOW customer service, with Emilie and Joakim from wowservice

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yaylive, the loyalty podcast for DTC brands

yayloh

23 episodes

4 days ago

yaylive is a collection of conversations with successful DTC brands founders and industry experts to learn how to create and nurture long-lasting customer relationships, to grow fast and sustainably. Retention is the holy grail of eCommerce growth these days and we are here to help you navigate this with concrete examples, practical advice while being inspired by great brand stories.

Entrepreneurship

Business

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All content for yaylive, the loyalty podcast for DTC brands is the property of yayloh and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Entrepreneurship

Business

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It’s all about delivering a WOW customer service, with Emilie and Joakim from wowservice

yaylive, the loyalty podcast for DTC brands

18 minutes 27 seconds

3 years ago

It’s all about delivering a WOW customer service, with Emilie and Joakim from wowservice

In this episode of yaylive we sit down with Joakim and Emilie, founders of wowservice, a consulting firm centred on the service professions. We talk about how their years of experience in customer service have helped them coin a new way of referring to great customer experience: a wow customer service.

We also look closely at customer support and how to provide an authentic customer experience to turn customers into ambassadors. Emilie and Joakim explain how to build a customer service team, from hiring to training, what a wow customer service is, and how it can help turn customers into ambassadors.