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XI Café Podcast
InMoment
17 episodes
5 months ago

Welcome to XI Café Podcast—the Experience Improvement podcast brought to you by InMoment. InMoment is trailblazing the customer experience (CX) industry with Integrated CX—the practice of gathering data from customers, prospects, and non-buyers to create actionable insights that drive business outcomes. Join us as we dive into the brightest minds in the customer and employee experience industry to hear their stories, learn new ways of overcoming common CX challenges, and discover the latest industry trends.

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All content for XI Café Podcast is the property of InMoment and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Welcome to XI Café Podcast—the Experience Improvement podcast brought to you by InMoment. InMoment is trailblazing the customer experience (CX) industry with Integrated CX—the practice of gathering data from customers, prospects, and non-buyers to create actionable insights that drive business outcomes. Join us as we dive into the brightest minds in the customer and employee experience industry to hear their stories, learn new ways of overcoming common CX challenges, and discover the latest industry trends.

Show more...
Technology
News,
Tech News
Episodes (17/17)
XI Café Podcast
Fast Food, Faster Feedback: McDonald's 96% Faster Feedback Loop Driving Loyalty and Experience
5 months ago
14 minutes

XI Café Podcast
Designing Experiences That Stick: Aegon’s CX Journey with Claire Bristowe
6 months ago
18 minutes

XI Café Podcast
Breaking Barriers in CX: Learn from AboitizPower
9 months ago
15 minutes

XI Café Podcast
Elevating B2B Success: Iress Unveils the Transformative Power of CX
1 year ago
13 minutes

XI Café Podcast
Specsavers: Built on Value, Defined by Expertise
1 year ago
14 minutes

XI Café Podcast
Securing Brand Loyalty in the Third Wave of CX
1 year ago
18 minutes

XI Café Podcast
Thriving Communities Through Customer Experience: A Deep Dive Into Downer's CX Journey
1 year ago
25 minutes

XI Café Podcast
What Does Customer Experience Look Like at NZ Post? A Perspective from the CX Awards’ Best CX Team
1 year ago
28 minutes

XI Café Podcast
Digital Transformation With KARL STORZ’s Sylvain Pingont
2 years ago
10 minutes

XI Café Podcast
Emerging Insights: A Conversation with Rising Star Nominee Tessa Hoffman from NZ Post
2 years ago
12 minutes

XI Café Podcast
Navigating CX Evolution: Insights from Luka Popovac
2 years ago
17 minutes

XI Café Podcast
Demonstrating CX Impact, ROI, and More With The Customer Show’s Mary Anne Ghobrial
2 years ago
31 minutes

XI Café Podcast
How New Zealand Automobile Association Uses Voice of the Customer to Optimize Engagement, Retention and Satisfaction
2 years ago
32 minutes

XI Café Podcast
Launching a VoC Program With State Revenue Office Victoria
2 years ago
29 minutes

XI Café Podcast
A Deep Dive Into The Maturity of Voice of Customer Programs in New Zealand
2 years ago
27 minutes

XI Café Podcast
How CSC Re-Launched its CX Program to Achieve Higher Customer Engagement and Positive Business Outcomes
2 years ago
30 minutes

XI Café Podcast
The legalsuper Journey Towards Becoming a CX-focused, Data Driven Organization
2 years ago
29 minutes

XI Café Podcast

Welcome to XI Café Podcast—the Experience Improvement podcast brought to you by InMoment. InMoment is trailblazing the customer experience (CX) industry with Integrated CX—the practice of gathering data from customers, prospects, and non-buyers to create actionable insights that drive business outcomes. Join us as we dive into the brightest minds in the customer and employee experience industry to hear their stories, learn new ways of overcoming common CX challenges, and discover the latest industry trends.