Automation promises faster deployments, fewer errors and greater efficiency—but what if the biggest barrier isn’t technical at all? Many organizations are charging ahead with automation strategies without a clear understanding of their own IT environments. In this episode of WWT Presents Research host Robb Boyd sits down with Nick Thompson Distinguished Solutions Architect at World Wide Technology, to explore the foundational role of infrastructure visibility in automation success. Learn mor...
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Automation promises faster deployments, fewer errors and greater efficiency—but what if the biggest barrier isn’t technical at all? Many organizations are charging ahead with automation strategies without a clear understanding of their own IT environments. In this episode of WWT Presents Research host Robb Boyd sits down with Nick Thompson Distinguished Solutions Architect at World Wide Technology, to explore the foundational role of infrastructure visibility in automation success. Learn mor...
Empowering Employees as Champions of Customer Experience | Research
WWT Research & Insights
38 minutes
1 year ago
Empowering Employees as Champions of Customer Experience | Research
In the evolving landscape of customer experience (CX), organizations are urged to empower employees as champions of CX, particularly in B2C sectors like retail and healthcare. By integrating employee experience (EX) into CX strategies, businesses can enhance both workforce satisfaction and customer loyalty, leading to significant growth. Key benefits include increased employee engagement, improved customer service, and reduced turnover costs. Join WWT's business development manager, Morgan La...
WWT Research & Insights
Automation promises faster deployments, fewer errors and greater efficiency—but what if the biggest barrier isn’t technical at all? Many organizations are charging ahead with automation strategies without a clear understanding of their own IT environments. In this episode of WWT Presents Research host Robb Boyd sits down with Nick Thompson Distinguished Solutions Architect at World Wide Technology, to explore the foundational role of infrastructure visibility in automation success. Learn mor...
