In this episode of Workspace Unwired BCO chief executive Samantha McClary is talking to Andy McBain, head of future of workspace and design at Natwest, and senior vice president of the BCO, about why customer experience is central to making workspaces work, why next year’s BCO conference is a must attend and why as a sector we need to get so much better at talking about the value we bring to the wider economy.

The pair talk about the importance of human-centric design, the power of partnership and why we should all be seeking enlightenment.

Succession’s Brian Cox might make an appearance too. And while his most famous catchphrase may not be uttered, there is a little, very appropriate swear.

What is it? Well you’ll have to listen in.
Enjoy!
For listeners interested in delving deeper into the research mentioned in this podcast, visit https://www.bco.org.uk/publications/about-our-reports
Reports are free for BCO members to download