In this episode of Workplace Weirdness, host Maya Kadar Kovalsky interviews culture-building expert Ann Rhoades, President of Peopleink and Former VP for the people department of Southwest Airlines. With experiences spanning JetBlue, Southwest Airlines, and DoubleTree Hotels, Ann has cultivated values-based corporate ecosystems, emphasizing the integral symmetry between employee and customer satisfaction.  They discuss Ann's journey from finance to pioneering people-centric corporate cultures, share hilarious and insightful workplace anecdotes including a memorable encounter with a boa constrictor, and answer listener questions about tricky travel scenarios and awkward moments in the office.  From Bloody Mary mishaps to the challenges of managing friends, this episode is packed with practical advice and entertaining stories about the quirks of office life. Key Takeaways The importance of grounding organizational culture in clearly defined values and systematic approaches Why hiring based on behaviors indicative of set values—such as integrity and fun—a company can sustain a thriving, consistent culture that resonates with both employees and customers alike The strength of a resilient corporate culture that embraces learning from atypical experiences The necessity of clear communication, empathy, and sometimes firm boundaries—particularly when it comes to safety and respect in professional environments How maintaining a positive, values-driven approach can transform challenges into opportunities for growth and camaraderie In This Episode: [00:00] Introducing Ann Rhoades [04:20] Building a Values-Based Culture [08:17] The Importance of Fun in the Workplace [14:28] Weirdest Workplace Moments [18:27] Southwest Airlines Layoffs [23:18] Listener Question #1: Pregnant Employee's Flight Dilemma [27:46] Listener Question #2: Balancing Friendship and Leadership [32:35] Workplace Weirdness: Navigating Cultural Differences in the Workplace [38:24] Conclusion and Final Thoughts Notable Quotes [00:04:20] “ I learned that you have to be systematic on culture, and it starts with defining who you wanna be.” — Ann  [00:06:23] " It's critical that we hire people that represent our values and the behaviors we want because every single interaction with people, we're gonna see that." — Ann [00:38:48] " Don't ever work anywhere where you don't have fun.'" — Ann [00:39:20] “ There are lots of opportunities out there, regardless of what you hear about job cuts right now. There are lots of opportunities for great players. I'm telling you, it doesn't matter. The environment doesn't matter. It matters who you are and what you represent and how you, um, live life happily every day.” — Ann Ann Rhoades PeopleInk Website LinkedIn Maya Kadar Kovalsky Website LinkedIn Workplace Weirdness Email: info@workplace-weirdness.com SpeakPipe Website Instagram Disclaimer: The content of this podcast is intended for entertainment purposes only and should not be construed as professional, legal, or workplace-specific advice. Listeners are encouraged to seek guidance from qualified professionals for their individual situations. Resources and Links Ann Rhoades PeopleInk Website LinkedIn Maya Kadar Kovalsky Website LinkedIn Workplace Weirdness Email: info@workplace-weirdness.com SpeakPipe Website Instagram Disclaimer: The content of this podcast is intended for entertainment purposes only and should not be construed as professional, legal, or workplace-specific advice. Listeners are encouraged to seek guidance from qualified professionals for their individual situations.