WEM in Healthcare Organizations with Daniel Acosta

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Working Smarter: Presented by Calabrio

Calabrio

48 episodes

4 weeks ago

In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.

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Business

Technology

WEM in Healthcare Organizations with Daniel Acosta

Working Smarter: Presented by Calabrio

33 minutes

2 years ago

WEM in Healthcare Organizations with Daniel Acosta

Join our discussion with Daniel Acosta, a healthcare workforce management expert, in an eye-opening journey through the world of Workforce Engagement Management (WEM) in healthcare. In this thought-provoking podcast, Daniel shares his expertise and insights on optimizing patient access centers, revolutionizing call menu strategies, and leveraging data-driven decision-making to improve patient outcomes. Discover how WEM can transform your organization, expand your limits, and redefine the impact of patient access centers in healthcare.