Chris Warticki - Customer Service, Customer Experience and Customer Success

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Working Smarter: Presented by Calabrio

Calabrio

48 episodes

4 weeks ago

In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.

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Technology

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Business

Technology

Chris Warticki - Customer Service, Customer Experience and Customer Success

Working Smarter: Presented by Calabrio

34 minutes

2 years ago

Chris Warticki - Customer Service, Customer Experience and Customer Success

What is the difference between Customer Service, Customer Experience and Customer Success? Join Chris Warticki, VP of Customer Experience at Epicor as we discuss how organizations can differentiate their customer service from their customer experience and truly impact the customer journey.