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Working In Tech
juwonthetechie
85 episodes
6 days ago
Welcome to the Working in Tech Podcast, where industry professionals in cybersecurity, DevOps, cloud computing, project management, product management, data analytics, UX design, Scrum, and more come to share their invaluable insights. If you're a tech newbie, this podcast is your guide to starting a new career in tech. Join us as our guests generously reveal their personal journeys into tech, offering a wealth of knowledge on challenges, opportunities, and effective strategies that will help you build your dream career in tech.
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Technology
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All content for Working In Tech is the property of juwonthetechie and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Welcome to the Working in Tech Podcast, where industry professionals in cybersecurity, DevOps, cloud computing, project management, product management, data analytics, UX design, Scrum, and more come to share their invaluable insights. If you're a tech newbie, this podcast is your guide to starting a new career in tech. Join us as our guests generously reveal their personal journeys into tech, offering a wealth of knowledge on challenges, opportunities, and effective strategies that will help you build your dream career in tech.
Show more...
Technology
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Ep 71 - How to Become A Customer Success Manager with Tochi Kanu-Ivi
Working In Tech
59 minutes 38 seconds
5 months ago
Ep 71 - How to Become A Customer Success Manager with Tochi Kanu-Ivi

On this episode of #WorkingInTech, we're talking to Tochi. Tochi is a tech professional with experience across Technology Sales, Program Management, and Technology Advisory.

She has worked with global companies like Deloitte, Oracle, KPMG, Microsoft, and currently UiPath, where she helps enterprise customers scale their Automation and AI journey as a Customer Success Manager.

Outside of her corporate career, Tochi provides advisory services to nonprofits and has served on the boards of Girls' Scouts of Central Texas and Blacks in Technology Chicago Chapter.

She currently leads programs for the LeadHer Foundation, supporting at-risk female students in Houston.Tochi will share her journey through tech, the impact of community involvement, and tips for excelling in tech and beyond.


𝕏 CONNECT WITH ME ON SOCIALS

𝕏Facebook:   / juwonthetechie  

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CONNECT WITH TOCHI

LinkedIn:   / tochi-kanu-ivi  

Blog: http://astoldbytochi.blogspot.com/


CHAPTERS

0:00 - Intro

0:50 - Customer Service vs Customer Success

4:09 - What Do CSMs do?

7:28 - Why CSM?

12:40 - Asking Questions

14:20 - Approaching People

28:45 - Technical vs Non-technical

39:44 - Skills for Customer Success

48:25 - Salary Progression

50:20 - The Path to CSM

56:40 - Final Words

58:50 - Conclusion

Working In Tech
Welcome to the Working in Tech Podcast, where industry professionals in cybersecurity, DevOps, cloud computing, project management, product management, data analytics, UX design, Scrum, and more come to share their invaluable insights. If you're a tech newbie, this podcast is your guide to starting a new career in tech. Join us as our guests generously reveal their personal journeys into tech, offering a wealth of knowledge on challenges, opportunities, and effective strategies that will help you build your dream career in tech.