AI & CX

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Working Humans

fiona passantino

64 episodes

6 days ago

What does it mean to be “engaged” in today’s workplace? High attrition and burn-out rates define the post-Covid working environment. How do we inspire, inform and connect a working community, build a culture of irreplaceability, trust and listening? And how do we. manage the transition to AI? Working Humans is a podcast about bringing our best selves to the office, being heard, supported, feeing irreplaceable and AI-Powered. This funny audio rant is a guide for leaders at any level, at any organization.

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AI & CX

Working Humans

9 minutes 46 seconds

1 month ago

AI & CX

AI and the Customer Experience

While companies are automating customer service with AI bots to increase efficiency and cut costs, customers are reacting by switching brands. In the AI Age, the company that offers the best Human-first customer service will succeed. Humans are still the ones doing the buying, and Humans crave connection, empathy, creativity, and relationships. Five ways to build Human-first customer service.

READ THE FULL ARTICLE:

https://www.working-humans.com/ai/cx/

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Fiona Passantino is a professional speaker, trainer and coach, helping leaders and teams understand and integrate AI. The goal is to empower and equip the non-technical professional with knowledge and tools for the transformation ahead. Fiona is the award-winning author of ⁠⁠Comic Books for Executives⁠⁠ and the author of the book “AI-Powered Professional”. Visit ⁠Working-Humans.com⁠ to learn more.
New this autumn, the School for AI-Human Skills; get AI-Powered Today.

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