Bringing Magic Back to Customer Service

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Work Therapy: When Work Sucks, How Can We Fix It?

MHS

16 episodes

3 weeks ago

Let’s be honest: Work sucks sometimes, and it’s okay to admit it! Join clinical psychologist and emotional intelligence expert Dr. Steven Stein as he meets with industry leaders to tackle the biggest hurdles to workplace happiness and success. Work Therapy provides practical solutions to common workplace challenges and actionable advice for navigating the ups and downs of leading a team. And it’s all rooted in the proven tools and techniques Dr. Stein has honed over four decades! Because if the final hours of the weekend fill you with dread and the highlight of your day is signing off at 5 p.m., it may be time for some Work Therapy.

All content for Work Therapy: When Work Sucks, How Can We Fix It? is the property of MHS and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Bringing Magic Back to Customer Service

Work Therapy: When Work Sucks, How Can We Fix It?

28 minutes 29 seconds

1 year ago

Bringing Magic Back to Customer Service

Ready to bring a little pixie dust into your customer service? In this episode, Dr. Steven Stein is joined by Louie Gravance, a former Disney leader, keynote speaker, and author of Service is a Superpower.

They explore how storytelling can revolutionize your customer service strategy by focusing on empathy, human connection, and creating magical experiences that resonate with customers on an emotional level. Discover how to shift from a legacy model of customer service to one that is collaborative and emotionally engaging, turning customers into lifelong fans and employees into empowered service providers.

Connect with Louie Gravance

LinkedIn: https://www.linkedin.com/in/louie-gravance-20339423/

Website: https://www.gravance.com/

Book: https://www.amazon.ca/Service-Superpower-Louie-Gravance/dp/1645432645

Learn More About MHS

Website: https://mhs.com/

Steven Stein: https://stevenstein.com/

Customer Service AP: bit.ly/MHS-CS-AP