Mark and Mick speak with Gayle Packer, CEO and President of Terracon, a leading nationwide employee-owned engineering consulting firm. Gayle shares insights on Terracon's remarkable story of growth and innovation, reflecting on pivotal leadership moments, such as navigating a company-wide crisis and strategically implementing technological advancements. The discussion covers the importance of aligning culture and business plans, promoting employee experience, and the significance of feedback and accountability in driving excellence. Gayle also talks about her personal career journey, strategic planning at Terracon, and future aspirations for the firm. The episode provides key lessons on leadership, risk-taking, and purposeful growth in the engineering consulting industry.   Topics 00:58 Introducing the Guest: Gayle Packer 02:03 Gayle's Recent Travels 05:03 Gayle's Leadership Journey at Terracon 07:38 Terracon's Values and Safety Culture 09:40 Navigating Challenges: Fatality and COVID-19 16:48 The Role of Technology and Innovation 25:00 The Importance of Growth and Employee Experience 27:53 The Rebranding Effort at Terracon 29:23 Career Trajectories and Risks 32:12 Partnerships and Leadership at Terracon 35:34 Aligning a Large Organization 43:11 Technological Innovations at Terracon 46:42 Reflections and Future Plans 51:36 Words of Wisdom