Explore the dynamic journey of Amy Hom, COO of Barcelona Wine Bar, as she shares her 30+ years of experience in the hospitality industry. Amy discusses the critical role of mentorship, the importance of confidence, and the evolving expectations of GMs in today's restaurant landscape. Learn how deliberate hiring and investing in training can transform restaurant operations and foster leadership. Amy also introduces the Gleam Network's initiatives to support emerging leaders, emphasizing the importance of nurturing talent to drive long-term success in the industry.