In this engaging episode, Dr. Kelly Makino, Vice President of People & Culture at The Wurzak Hotel Group, delves into the nuanced interplay between leadership and organizational culture within the hospitality industry. With a rich background in counseling and a doctorate in leadership development, Dr. Makino emphasizes the critical role of emotional intelligence and relationship management in shaping effective leaders. She discusses practical strategies for fostering a positive workplace culture that aligns with company values and enhances employee satisfaction and retention. The conversation also explores how well-defined leadership behaviors directly influence operational success, providing a roadmap for other leaders aiming to bolster both employee morale and business outcomes.