It’s fair to assume most of us are skeptical of customer service today. Service providers seem to say the right things to get the sale, then they ghost you. We want to feel important as customers. We want someone to understand our wants, our needs and then be honest in helping us make our decisions. Do that and we’ll gladly become customers… REPEAT customers. But that doesn’t seem to be the focus of service providers. True - we also need to bear some of the responsibility. Some of us don’t wa...
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It’s fair to assume most of us are skeptical of customer service today. Service providers seem to say the right things to get the sale, then they ghost you. We want to feel important as customers. We want someone to understand our wants, our needs and then be honest in helping us make our decisions. Do that and we’ll gladly become customers… REPEAT customers. But that doesn’t seem to be the focus of service providers. True - we also need to bear some of the responsibility. Some of us don’t wa...
"I Don’t Check a Box and I’m Not Your Cheat Sheet"
Woman Up with The Sister Brand
31 minutes
2 years ago
"I Don’t Check a Box and I’m Not Your Cheat Sheet"
Maria Michelle’lee is a Diversity in Beauty Expert. She’s taking her 15 years’ experience as a former educator in the beauty industry and she’s using that to create change for the greater good in society and break some barriers along the way. She works with brands to not only expand their reach through marketing but on how to make change at the core in the form of tough conversations that need to happen. She helps brands become truly diverse. But don’t call her a “Check Box” and no she’...
Woman Up with The Sister Brand
It’s fair to assume most of us are skeptical of customer service today. Service providers seem to say the right things to get the sale, then they ghost you. We want to feel important as customers. We want someone to understand our wants, our needs and then be honest in helping us make our decisions. Do that and we’ll gladly become customers… REPEAT customers. But that doesn’t seem to be the focus of service providers. True - we also need to bear some of the responsibility. Some of us don’t wa...
