Carla Mack, OD, MBA, FAAO, FBCLA, shares with Kristin Anderson, OD, FNAP, FAAO, how she cultivated her own leadership style. She embraces continuous learning; is concise in communication and proactive relationship-building; prioritizes patient/customer experience; applies business thinking; and adapts to industry change.
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Carla Mack, OD, MBA, FAAO, FBCLA, shares with Kristin Anderson, OD, FNAP, FAAO, how she cultivated her own leadership style. She embraces continuous learning; is concise in communication and proactive relationship-building; prioritizes patient/customer experience; applies business thinking; and adapts to industry change.
Jade Coats, OD, FAAO, of Rogers, Arkansas, wants patients to feel like she's in their corner, inside and outside of the exam room. She's ready with a list of resources to help patients who need some emotional support as caregivers or patients undergoing treatment. Being empathetic, she says, costs her no additional time but creates mountains of goodwill and can contribute to better outcomes.
WO Voices
Carla Mack, OD, MBA, FAAO, FBCLA, shares with Kristin Anderson, OD, FNAP, FAAO, how she cultivated her own leadership style. She embraces continuous learning; is concise in communication and proactive relationship-building; prioritizes patient/customer experience; applies business thinking; and adapts to industry change.
