Winder Works is the official podcast of the City of Winder, Georgia, bringing you behind the scenes of the people, projects, and progress shaping our community. Hosted by City administrator Jonathan Lynn, each episode dives into the initiatives that make Winder a great place to live, work, and visit.
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Winder Works is the official podcast of the City of Winder, Georgia, bringing you behind the scenes of the people, projects, and progress shaping our community. Hosted by City administrator Jonathan Lynn, each episode dives into the initiatives that make Winder a great place to live, work, and visit.
What’s it really like to run the hub where thousands of Winder residents go to pay bills, ask questions, and solve problems? In this episode, Michele Melville, Director of the City of Winder’s Customer Service Center, takes us behind the counter.
From water bills and property taxes to leak adjustments and garbage service, Michele’s team serves more than 22,000 customers with accuracy, kindness, and a steady hand—even when emotions run high. She shares her journey from cashier to director, explains how smart meter technology helps residents track their usage, and highlights the importance of empathy and active listening in every interaction.
Winder Works
Winder Works is the official podcast of the City of Winder, Georgia, bringing you behind the scenes of the people, projects, and progress shaping our community. Hosted by City administrator Jonathan Lynn, each episode dives into the initiatives that make Winder a great place to live, work, and visit.
