Episode 10: "How do Disney’s teams collaborate to create seamless and magical guest experiences?" with author and former Disney VP Dan Cockerell

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Wildly Capable by NovoEd

NovoEd

12 episodes

2 days ago

From where does deep capability emerge? What gives rise to the gravitas and perspective that marks our greatest leaders? Is it work experience, in-the-trenches wisdom, innovative thinking? NovoEd’s new podcast - Wildly Capable - aims to answer these questions through conversations with extraordinary HR, Talent and L&D leaders from wildly different backgrounds. It explores the unexpected sources of their deep capabilities: unusual set-backs, non-linear career paths, unique mentors, interdisciplinary experiences and revelations from the field.

Management

Business

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Management

Business

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Episode 10: "How do Disney’s teams collaborate to create seamless and magical guest experiences?" with author and former Disney VP Dan Cockerell

Wildly Capable by NovoEd

52 minutes 6 seconds

3 years ago

Episode 10: "How do Disney’s teams collaborate to create seamless and magical guest experiences?" with author and former Disney VP Dan Cockerell

In this episode, NovoEd learning leaders Todd Moran and Alex Gruhin interview Dan Cockerell - Disney Keynote Speaker, former Vice President of Magic Kingdom, Epcot, and Disney's Hollywood Studios and the Author of "How's the Culture in Your Kingdom?: Lessons from a Disney Leadership Journey." Dan shares the techniques that he used to help employees manage unexpected events at Disney World and explores how Disney’s teams collaborate cross-functionally and interdepartmentally to create seamless and magical experiences for its guests. He also examines the consequences of not giving effective feedback and its bearing on organizational culture.