✨ New Episode Alert! ✨ I had the absolute pleasure of sitting down with my dear friend Carolyn Shadle on this episode of Why Do Pets Matter? 🎙️🐾 Carolyn is an incredible communicator, educator, and author who has dedicated her career to helping people really listen and connect—something that’s so important in veterinary medicine and beyond. In this episode, we dive into the power of empathetic communication in veterinary practices and how active listening can transform client interactions. We explore the significance of the human-animal bond and its profound impact on both pet owners and veterinary teams. Carolyn shares valuable insights on how veterinary professionals can better connect with clients, offering them agency in the process, which ultimately leads to better care for our pets. Carolyn also discusses her latest book, From Religion to Reason: My Journey, where she reflects on her transition from church work to communication, giving readers an honest and personal look at her path. We also touch on her other impactful books like Building Communication Skills and Communication Case Studies, which offer great advice for both professionals and pet owners looking to improve communication and resolve conflicts more effectively. Listen Now:    Guest Links: https://www.linkedin.com/in/carolynshadle/ Her Books- https://www.amazon.com/stores/author/B00929AUYQ/allbooks?ingress=0&visitId=05eb1cc7-ed79-4f4e-82fe-880011ffa812&ref_=ap_rdr   Show Links: https://hamiltonlawandmediation.com/ https://www.facebook.com/HLawMediation Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals," https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1 SUBSCRIBE: https://www.youtube.com/@HLawMediation