I sat down with Aimee St. Arnaud from Open Door Veterinary Collective to talk about real-world ways we can keep pets with their families, without turning vet visits into battles about money. We dig into transparent communication, “financial triage,” pay-over-time options that actually work for clinics, and how small shifts (like normalizing the money conversation and inviting clients into the care plan) can prevent surrender and crisis decisions. We also touch on Open Door’s tools for teams and pet parents, including resource finders and practical training that make access to care possible. If you’re a veterinarian, CSR, tech, or a pet parent who wants better partnerships with your clinic, this one’s for you. Watch on YouTube: https://www.youtube.com/watch?v=w75r2tyTiKw Guest Links: https://www.linkedin.com/in/aimee-st-arnaud-9055b2177?trk=public_post_feed-actor-name https://opendoorconsults.org/   Show Links: https://hamiltonlawandmediation.com/ https://www.facebook.com/HLawMediation Debra's Book: "Nipped in the Bud, Not in the Butt: How to Use Mediation To Resolve Conflicts Over Animals," https://www.amazon.com/Nipped-Bud-Not-Butt-Mediation/dp/151502024X/ref=sr_1_1 SUBSCRIBE: https://www.youtube.com/@HLawMediation   #WhyDoPetsMatter #OpenDoorVet #AccessToCare #VetMedCommunity #PetFamilies